Ashish Gupta
C-202 Devbhumi Enclave, Haridwar Bypass Road, Dehradun, UK – 248001
Ph : +91 9634797212
Email : agupta.dun AT gmail.com
Profile Summary :
Soft Skills trainer with 10 years of industry experience. Strong understanding of relevant training requirements. Vast experience in creation and delivery of training programs. Expertise in Communication (Verbal and Written), Skill Development, Presentations, Business English, Behavioral Training. Delivered sessions in corporate and academic institutions. 5 Years experience in Team Management. Training experience in the BPO sector.
Key Strengths :
** Adaptability
** Team-work
** High I.Q.
** Decision Making
Hobbies :
** Creative Writing
** Playing Guitar
** Watching Football
** Playing Snooker and Video Games
** Driving
Soft Skills Trainer :
Career Objective :
To succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction & self development and helps me achieve personal as well as organization goals.
Key Skills :
** Strong knowledge of soft skills affecting the overall functioning of various industries
** Excellent evaluative, assessment and training skills
** Good verbal and written communication skills
** Good interpersonal abilities
** In-depth knowledge of Emotional Quotient as related to organizations
** Sound knowledge of appropriate soft skills
** Good understanding of industrial and organization psychology principles
** Excellent ability to help workers in many industries improve upon skills
** Extensive experience in presentations
** Exceptional versatility with the ability to manage multiple tasks in a pressured environment
** Actively support Operations and look for new Areas of Opportunity.
Professional Experience :
Currently working as a free lancer.
Company : Shivalik College of Engineering
(From : Feb 2015 till May 2016)
Training & Placement Officer :
Look after the training and placement department. Evaluate the industry requirements and equip the students with the required skill-sets. Approach and contact various companies and conduct campus placement drives and cater to the placement requirements for the institution.
Assistant Professor :
** To take sessions of students pursuing higher education. Make them affluent in spoken and written business English.
** Take the classes as per the syllabus designed by the Uttarakhand Technical University.
** Provide a platform for the students wherein they get the knowhow of the professional world and simultaneously furnish their communication abilities.
** Prepare the final year students for GD & PI rounds.
** To help students perform better in all academic subjects through greater command over the English language.
** To promote efficiency in English language with the development of the four skills of communication i.e., LSRW (Listening, Speaking, Reading and Writing).
** To prepare students face the challenges of their professional lives in an increasingly globalised world.
** Work on students’ Business Communication.
** Develop time management and professional skills
Company : Global Voice
(From : July 2014 till Nov2014)
Senior Soft Skills Trainer :
** Conduct Soft Skills sessions in various colleges and universities.
** Deliver Lectures on Business and Professional Communication.
** Business English.
** English Grammar & Comprehension.
** Spoken English.
** Various aspects of Job Interview & Selection Process. ( GD, PI & Presentation Skills )
** Conduct Credit & Crash courses on English, Communication and Soft Skills.
** Maintain Attendance and DPR.
** Mock Interview sessions (GD & PI).
** Reporting, Analysis & Evaluation. Other MIS work.
Projects Undertaken :
** IMS, Dehradun– MBA (Final Year)
** DIT, Dehradun– B.Tech (All Branches, First Year)
** B.Pharma (First Year)
** B.Architecture (First Year)
** RVIT, Bijnor – B. Tech ( All Branches Second & Third Year)
** Poly-Technique (Second & Third Year)
Company : Advent Matrix P. Ltd.
(From : Sept’ 2008 till May 2014)
Established new training programs, helping the organization in achieving a reduced attrition rate. Supported Operations in designing improved processes leading to on time delivery of projects. Supported the IT Team in creating an online companywide dashboard for a smooth information flow bridging several communication gaps and increasing awareness at organizational level.
Asst. Manager – Training & Development :
** Train all the new hires on process and American culture.
** Conduct Soft Skills sessions.
** Train all employees on E-mail writing and Presentation (Preparation & Delivery) Skills.
** Training Needs Identification & Analysis.
** Conduct Training Assessments at regular intervals to gauge training effectiveness.
** Conduct Effective & Professional Communication sessions for Junior and Middle Management.
** Create English Learning Programs.
** Take refresher sessions of the existing team.
(200 + Members)
** Circulate all process updates on the production floor.
** Conduct process required skill development exercises. (Both at executive and management levels.)
** Expertise in Professional Communication and Business Culture Training.
** Specialize in conducting Soft Skills & Verbal Ability sessions.
** Attended multiple TTT sessions in corporate and academic training.
** Excellent hold on US Voice & Accent.
** Good presentation skills.
** Excellent Hold on English Grammar & Comprehension
Team Leader – Tele Verification :
Acquired several business projects resulting in direct revenue for the organization. Team Management, Training, Reporting. Set up new processes to achieve targets on time and maintain quality as per client needs. Regular team meetings and huddles to maintain the required level of performance and avoid any threats to the organization goal. Create awareness and motivation amongst the team members by creating incentive plans and innovative stress busters leading to enhanced productivity.
** Lead a 25 member call verification Team.
** Training the team on process.
** Target based delivery, Performance evaluation, Reporting, Resource management.
** Quality Analysis, MIS and team sessions (one on ones, huddles and team skips.)
Company : Call Shift India Pvt. Ltd.
(From : Jan'2006 to Feb'2007)
Training Manager (US Mortgage)
** Trained BPO executives to take calls for US Mortgage. Created modules and delivered sessions of Spoken English.
** Conducted Voice & Accent training sessions. Expertise in phone etiquettes. Motivated several individual and help them contribute more to the organizational output eventually helping them grow individually as well.
** Responsible for identifying and implementing all training needs in the organization.
** Support Ops in Lead Generation & Meeting Process Targets
** Support HR in Training new recruits
** Train a Team of 30 experienced calling executives
** Outbound sales and refinance. (USA Based)
** Call Forecasting, Manpower Planning, Recruitment & Training
Company : Void Era Pvt. Ltd.(From: Sep'2004 to Dec'2005)
Trainer
Actively participated in improving quality by live barging attaining excellent client feedback. Delivered least number of dropped sales calls. Delivered quality batches of trained callers and improving employee retention by providing effective training sessions.
** Coach employees on V&A for US Outbound calls
** Barge live calls and provide on-floor feedback to respective employees.
** Create training modules and coaching material.
** Provide process and soft skills training to the new recruits
Processes Worked Upon :
** US Mortgage (Refinance and Client Retention) Outbound
** UK Sales (Telecom) Outbound
** US Customer Support (Client Enquiries and Bill Payments) – Inbound
Company : North Star India Pvt. Ltd.
(From : Aug'2003 to Aug'2004)
Best performer in the second month of joining. Acquired three months training on Soft Skills, Call Etiquette, US Culture and Voice & Accent. Promoted to SME within six months. Supported quality in identifying process flaws and drawbacks.
Floor SME :
** Walk the new hires into the process.
** Supervise the floor
** Manage the teams in the respective supervisor’s absence
** Make outbound calls
Customer Care Executive :
** Outbound lead generation.
** Inbound Customer Support
** Sales ( Voice based Outbound UK and Australia, Telecom and Credit Card)
Educational Qualifications :
Masters in Mass Communication Institute of Management Studies, Dehradun 2007-09
B.Com Pg College, Rishikesh 2003 - 06
ISC (Class 12th) Modern School, Rishikesh 2002-03
ICSE (class 10Th) Modern School, Rishikesh 2000 - 01
Extra Curricular Activities :
** Actively Participated in inter school and inter college debates and Dramatics.
** Captained the school and then state basketball teams (2002-03)
** Written several short stories and stage plays.
** Conducted college events and acted and directed several stage skits and plays.
Personal Details :
Father : Umesh Gupta
Mother : Nisha Gupta
Permanent Address : 197, Dehradun Road, Rishikesh – 249201 (UK)
Home Phone : 0135 - 2433004
Marital Status : Married
DOB : 02-02-1986
Date :
Place :