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Back Office Executive Resume Sample, Experience : 7 years

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Name of the Candidate:[Private]
Name of the Post Applied:Back Office Executive
Job related skills / software:Handling Customers Queries, Pitching S2S
Category:BPO Call Center, Back Office
Sub Category:BPO / Back Office / Call Center Executive
Years of Experience:7 years
State:Madhya Pradesh
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:M.A. / MA : Master of Arts
Major / Specialization:English
Email Id:[Private]
Are you looking for job now?:No
Can the recruiter contact you?:No
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Resume Format / CV Sample Template / Example / Model :


Objective  :
To prove myself in the reputed organization with challenging circumstances.

Academic Background  :
S.S.C from Bardsley English Medium Higher Secondary School, Katni passed in the year 1996 with 59%
H.S.S.C from Bardsley English Medium Higher Secondary School, Katni passed in the year 1998 with 62%
B. Sc. With Bio Science from Govt. Girls College, Katni passed in the year 2002 with 56.56%
M. A. in Eng Literature from Govt. Girls College, Katni passed in the year 2005 with 54%

1. In 'First Source'  :at Mangal City in Indore as a Customer Service Associate (12th November, 2010 – Till Date) Job Profile includes :
Back Office Work
Assisting and Handling Customer’s Queries via Offline Email Services.
Guiding for Online Usage.
Additionally, on a requirement basis Promoted to SME (Subject Matter Expert)  :
Dealing with the Quality, CSAT and Misclassification Errors Reports (Excel).
Assisting on a Project regarding the improvement of the Quality and the CSAT.
Assisting the Associates in their Queries (while handling the customer’s concern).

2. In 'ICICI Bank Ltd.  :Thane' at Thane in Mumbai as a Phone Banking Officer (16th May 2008 8th March 2009)
Job Profile includes  :
Assisting the customers in the usage of the Credit Card.
Handling Customers Queries
Guiding for Online Banking.
Pitching S2S (Service to Sales).

3. In ‘Silicobyte Katni Degree College’ : in Katni as Back Office Executive & Faculty (from Aug 200729th Feb 2008)
Job Profile includes  :
Teaching Communicative English
Dealing with Personality Development & Soft skills
Filing the Documents and other office administrative work.
Assisting in preparing reports (admissions/cultural activities)
Helping the students in cocurricular activities
Motivating children for good performance.


In ‘Nalanda Hr. Sec. School’
: in Katni as an H.O.D. (from June 200631st March 2007) –
Job Profile includes  :
Teaching Chemistry
Guiding the students to improve personality & gain SelfConfidence.
Handling Laboratory Experiments.
Helping in the cocurricular activities.
Motivating children for good performance.

5. In ‘Chicago Public School’ : in Katni as an Incharge & the Teacher (From June 2005 May 2006, June 2002 July 2004)
Job Profile includes  :
Teaching English & Science
Managing the overall activities of the organization.
Producing Notices of activities
Rechecking the copies.
Arranging the functions, hosting.
Preparation of speeches.
Handling the Interviews of the children.
Guiding the students in improving memory power, gaining SelfConfidence, Personality Development.
Motivating children for good performance.

Computer Proficiency  :
M. S. Office
Internet Surfing

Interest  :
Reading Spiritual Books and acquiring knowledge which helps me to keep Positive
Attitude towards life.

Additional Course  :
Certificate course in Phone Banking Operations (Credit Cards).

Other Achievements  :
Received many awards and certificates in extra curricular activities.
Participated in inter school sports.
National Certificate holder in Cultural Activities.
Received Best Performer Reward for the Month of May, 2011.
Received CSAT Topper Reward for the Month of September, 2011.
Received Quality Topper Reward for the Month of October, 2011.
0% Unplanned leaves since August.

Strength  :
My biggest asset is learning.
Positive attitude and Diligence helps me to Learn.


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