Curriculum Vitae
Sanjeev Prakash
B-121, Pandav Nagar | Delhi - 110092
Phone : +919540595463 | ersanjeevprakash AT gmail.com
To be working as an integral part of a reputed organization where I can get a competitive and progressive environment that can help me to explore my technical knowledge and skills.
SUMMARY :
To work for an organization which encourages creativity and offers an opportunity for an individual development as professional and to enhance my technical knowledge, personal management skill and ability to work in team environment.
EXPERIENCE :-
Worked in Sapience Infotrain Pvt. Ltd. as a SystemAnalystfrom1st March 2014 to July 2015.
Currently Working for Dell India Pvt. Ltd. as a System Analyst from August 2015 to Till Date.
JOB RESPONSIBILITIES :-
** Using Support central Tool manages Helpdesk Queue Workgroup relate.
** Creating ticket for problem & amp; troubleshoot the software issues.
** Manage in house application like Delite, AGMS, and Vission Plus.
** Configuration & troubleshooting outlook issues.
** Working on RSA Secure ID tool and provide VPN connectivity to users.
** Deal with RSA Soft Token & Hard Token for VPN connectivity.
** Manage all mails of central of mailbox.
** Create email, VPN& AMP : Blackberry accounts in IDM tool.
** Send Communication for Network related issues to Pan India location, release notification regarding change schedules.
** Active Directory Management (Creation & managing resources in domain like user, Local Admin rights, Printer rights etc.
** Handling Safe boot cases i.e. recovery and mapping.
** Handling VPN cases i.e. VPN ID Creation issue soft token reissue, installation.
** Work under Ticketing environment, cases needs to be closed under given TAT.
** Providing instant Remote Support and trouble shoot the issues.
** Providing the support through Mail as well as on calls.
** Having a great experience to work under outlook environment, handling approx. 150 mail/day.
** Providing the support through Mail as well as on call.
** Give permanent Fix to the Desktop, Printer problems, and basic LAN & server support issues
** Remote Call Closure within Norms.
** Load/reload standard build operating system & configurations.
** Aware of Installation & troubleshooting of critical applications & their usage guidelines.
** Participate in new application support workshops, in DR related activities and in Preventive,
** Maintenance activities.
** The entire Desktop (Including standalone PCs) shall be updated with the Latest Antivirus pattern. Raise timely alert and take immediate action to mitigate any virus outbreak
** Data submission for Daily, Weekly & Monthly summary report.
** Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals
** Troubleshoot Network connectivity (LAN) issues.
** Escalate the problem to the Technical Specialist & to Regional / National Team Lead(s) if not resolved
** Installation of desktop and hardware like CD-ROM, soundcards, etc.
** Operating Systems (OS) installation / re-installation, upgrades and patches for desktops
** Software installations such as MS-Office, Acrobat Reader, mail client etc.
** Installation of anti-virus on desktops and remove Virus.
** Awareness & acceptance for Best Practice roll out.
** Desktop Installation, Movement, Assign & Change
** Installation of anti-virus on desktops and remove Virus
** Configuration of Print devices (network and local) on desktops
** Desktop Configuration - Network, mail client, internet etc.
** Excellent work experience in Windows 2003/2008 implemented its rich features like Active Directory, DHCP, Disk Quota, Backup tool, etc.
Backup & Recovery, System Performance Tuning, Disaster Recovery Planning, IT Security, and IT Services & Help Desk.
** Installation and support Windows Server 2008; Windows 7 OS.
** Active Directory Administration and support.
** Troubleshooting issues with OS WINDOWS7, software, hardware and support.
** Maintaining Virtual Machines and Remote Desktops.
** Installed and configured all the Linux servers in the network per specifications of clients.
** Monitored the servers and Linux scripts regularly and performed troubleshooting steps – Tested and installed the latest software on server for end-users.
** Attended calls related to customer queries and complaints, offered solutions.
** Performed routine checks on the Linux servers of the firm.
PROFESSIONAL OVERVIEW :
** Having 2 yearof experience as System Analyst Engineer.
** Strong aptitude to learn & acquire new skills.
** An energetic, self-motivated professional with good communication and interpersonal skills.
DESCRIPTION :
** Basic LAN WAN trouble shooting.
** Daily Desktop issue trouble shooting.
** IP Configuration and troubleshooting.
** Outlook and MS office configuration and trouble shooting.
** Daily Hardware trouble shooting.
** Domain controller, Backup Domain, Child Domain Controller.
** Managing Users & Group.
** Managing security permission on file servers.
** Installation and Troubleshooting of Antivirus clients.
** Installation and troubleshooting on VPN, RDP, Citrix etc.
TECHNICAL QUALIFICATION :
** B.E. (Electronics & Instrumentation Engineering)from RGPV, Bhopal with 67%.
SCHOLASTICS :
** Intermediate (12th), (A.B.S, College), B.I.E.C. Board, (Patna,) with 68%.
** Matriculation (10th), B.S.E.B. Board, (Patna,) with 62%.
IT SKILLS :
Operating Systems : Windows Vista, Windows XP, Windows 7, Windows 8,Linux
Software Language : MS Office 2003, 2007, Outlook 2010,Lotus Notes,WebEx, Cisco Jabber.
EXTRA-CURRICULAR ACTIVITIES :
** Participated in Cultural activities at school level.
** Participated in Major and minor Projects in College.
HARDWARE :
** Basic Setup, Configuration and monitoring network and servers Window.
** Troubleshooting hardware and software problems.
** Installing and configuring the peripherals, components and drivers.
** Installing software and application to user standards.
ACHIEVEMENTS AND ACTIVITIES :
** Organization also provided appreciation letter on the basis of performance.
** Won Appreciation from Team Lead and Manager.
PERSONAL DOSSIER :
Name : Sanjeev Prakash
Date of Birth : 05/10/1987
Father’s Name : Ramesh Prasad
Address : B-121 Pandav Nagar, New Delhi
Email-ID : ersanjeevprakash AT gmail.com
Nationality : Indian
Marital Status : Single
Hobbies : listening music
Languages : English (Read/ write/ speak).
Declaration :
I hereby declare that the above written particulars are true to the best of my knowledge and belief
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