M POOVANAKRISHNAN :
1D Dillibabu nagar Amabal Nagar,
Pallikaranai
Chennai 600 100.
Mail ID : ampkrishnan AT gmail.com.
Mobile : +91 9884961984.
Assistant Manager – Banking Operations
CAREER OBJECTIVE :
To utilize my technical and managerial skills to serve in a senior management position in an organization offering challenging opportunities and periodical growth of both self and organization.
SKILL OF SUMMARY :
** Associate with banking operation since last 8 1/2 years.
** Worked in various Departments in banking operations
** Expertise in handling wide range of assignment involved in banking operation, working as Assistant Manager
** International banking Group with HSBC Bank Ltd,
** Handling different assignments Account opening/Maintenances,
** Payments and remittances, Clearing, ATM, DDS, and PCM collections.
WORKING EXPERIENCE :
Total Experience : 10 years
Experience in Banking Operations : 8 1/2 years
CURRENT EMPLOYER :
The Hongkong and Shanghai Banking Corporation Limited HSBC Technologies and Services Service delivery #30 Rajaji Salai, Parrys, Chennai 600 001.
Current rolls & responsibilities : Assistant Manager - Payments & Clearing.
** Current responsible is to take care of CTS inward clearing for SI grid.
** Inward cheques received through CTS, posted to customer account after tallied the report with RBI server.
** All the Posting exceptions checked and acted accordingly.
** Referred the technical & fund exceptions to Business group
** Inward return cheques uploaded to RBI server with in cut off.
** Manage the vendors for Cash & Cheque’s.
** Manage Cash offloading to ATM’s on daily basis without exceeding the approved limits.
** Reconcile the ATM accounts & vendor cash accounts on daily basis.
** Reports the counterfeit notes received from various Customers.
** Cash off-loaded to other banks on demand.
** Authorize the Cheques in system processed by vendor, which received through various modes.
** Conduct yearly audit to all the vendor has and ensure that no deviation from the proposed process.
** Perform vault audit for cash vendors on monthly basis.
** Coordinate for late returns received from other Banks.
** Manage DDS offered to corporate clients for the Area both cheque and cash.
** Coordinating with vendor for cash, cheque pick-up and delivery on dement.
** Reports the counterfeit notes received from various Customers.
** Handled ECS/ACH credit process for Chennai location Department/Rolls Activities Payments & remittance
Assistant Manager DEC 2012- DEC 2013 :
** Monitored fax received from corporate clients and distributing the request to action after the technical verifications done.
** Ensured that the fax received with in the cut off time were actioned on the same day. Informing discrepancies raised to business group.
** Authorizing transactions processed by users.
** Validating the transactions completed by the team on the same day.
** Issuing DD/COP/ FCY DD to customers as per the requests received.
** Authorizing swift payments processed by the team.
RBWM SENIOR ASSOCIATE APR 2009- DEC 2012 :
** Processing Financial Transactions for Non-resident and Resident customers for PAN-India and NR-centers
** Customer’s complaint receives through e-helpline is being well-Managed within TAT.
** Reconciliation of NOSTRO & GL accounts on daily basis
** Prepare MIS for Lock-box remittance receives from UK, UAE, Bahrain, Oman and Qatar.
** Manual interest & TDS calculation performed for deposits
** Service extended to Premier Customers for Global Encashment
** Cheque collection receives in LCY & FCY Currencies from internal clients for placements are forwarded to the collection team
** SPOC for NRC UK to handle all actionable pending with CAS beyond TAT.
** NRE, NRO, FCR, RFC, Resident Deposit Placements,
** On mature and Premature Withdrawals of NRE, NRO, FCR, RFC Deposits,
** Local Fund Transfers like NEFT, RTGS, DD with in India,
** International Fund transfers such as Telegraphic Transfers to other countries in different currencies,
** Currency, cross currency conversions subject to the market fex rates
** Inward remittance Account Opening & Maintanence
ASSOCOATE JUL 2008 - APR 2009 :
** Creation of Fresh customer ID
** NRE, NRO and PIS account opening & maintenance
** Raising Debit card & Cheque book
** RM Mapping , Global tagging & de-tagging
** Change of address & Contact detail
PREVIOUS EMPLOYER :
Reliance BPO Private Limited, Chennai.
(2007-2008)
Department : Operations – Customer service
CUSTOMER SUPPORT EXECUTIVE : Jan 2007 – Jun 2008
Experienced in inbound Customer care for Reliance to address the queries asked by Prepaid, Postpaid mobile & Data card Customer through phone and provide them FTR (First Time Resolution).
** Understand customer needs
** Providing the information on products & Offers available
** Forwarding customers complaints to the concern team
** Taken the feedback from customers and forwarding the same to business
PROJECTS WORKED :
** Successfully completed testing new TDS Module on NRO term deposits and implemented in 2009-2010.
** Undertake TDS default project in 2015-16 and reduced 80% of the claim raised by IT authority’s
EDUCATIONAL DETAIL :
M.Sc., Physics – 2004 - 2006 Sri Paramakalyani College, Alwarkurichi
B.Sc., Physics – 2001 - 2004 Sri Paramakalyani College, Alwarkurichi
Higher secondary education – Computer Science (1999-2001) State board, Chatram Bharathi Higher secondary School, Kadayam.
SSLC – 1999 State board, Thiru Murugan High School, Valliammalpuram.
PERSONAL DETAILS :
Date of Birth : 19.05.1984
Languages Known : English, Tamil
Marital Status : Married.
Present Address : 1D Dilli babu nagar, Ambal nagar, Pallikarani Chennai -100.
Permanent Address : 4/61 East Street, Pappankulam, Ambasamudram TK Tirinelveli 627 423
DECLARATION :
I hereby declare that all the above information is true to the best of my knowledge.
DATE :
PLACE :