PRADEEP
Email : pradeepkptm AT gmail.com
Mobile : 8553784325/9791271144
Objectives :
To pursue a challenging career in the IT industry with an organization that values talent and encourages growth.
PROFESSIONAL PROFILE :
Possess 1+ years of diverse industry experience in IT
Knowledge of establishing wintel in combination of Windows flavour and Environment coupled with intense troubleshooting skills.
A hardworking, energetic, and dedicated team player with eagerness to learn and share knowledge with peers
Education Qualification :
BE(E.C.E),Anna University Chennai TN .
Diploma in ECE, DOTE Chennai,TN.
HSC in Government boys higher sec school,kaveripattinam
BROADBANDSUPPORTENGINEER, BSS ENTERPRISE ,MAY-2012 to JUNE 2013 :
Gained experience in various areas like modem installation, troubleshooting, networking and customer service
Expertise in identifying the cause of the problems and rectifying the same
Identifying the fault rate, reducing the complaint and requests and from the customer and maintaining the fault rate of 4.5%.
Attending the customer issue within the time bound of 4 hours and ensuring strict adherence to the service.
Responsible for handling and resolving customer complaints and calls .
Visited customer premises to resolve issues related to LAN/WAN.
Managed configuration of hubs, switches, Ethernet cards and other LAN related equipment.
Created a healthy work culture for streamlining processes to ensure smooth functioning of Installation and service operations
DESKTOP ENGINEER, Indus Networks ,Jan-2011 to Feb 2012 :
Windows XP,windows 7 installation and outlook mig
ration
Client configuration and troubleshooting skills on MS outlook
Configuring and maintaining TCP/IP Printers.
Troubleshooting and configuration of LAN.
router, switch and hub maintenance support with vendors
Installation of Antivirus and Patches update.
Installation and troubleshooting of software application.
Configure and troubleshoot the software’s and hardware’s remotely through Remote Desktop & Net Meeting.
Knowledge of Ethernet cabling, ports, IP address etc.
TRAINING’S PROGRAM :
Completed training program on Cisco Certified Network Associate (CCNA) certification in GIT Networking Institute, Bangalore.
TECHNICAL SKILLS :
CISCO : Routing, switching, virtual LAN’s, sub-netting, routing protocols,.
Ability to install, configures, operates, and troubleshoot medium-size router and switched networks, including implementation and verification of connections to remote sites in a WAN.
Troubleshooting the network connectivity.
EXTRA CURRICULAR ACTIVITIES :
Participated in various symposiums
Donated blood during blood camps conducted in our college.
ACADEMIC PROFILE :
B.E – ECE fromSri Nandhanm collage of engineering and technology, Tirupattur,with an aggregate of 69% (2007-2010).
Diploma- ECE from Dharmapuri District Co – Operative Sugar Mills Polytechnic College, Palacode, with an aggregate of 64% (2003– 2005).
H.S.C from government boy’s higher secondary school from kaveripattinam with an aggregate of 69% (2001 – 2003).
DECLARATION :
I here by declare that the above furnished details are fully true to the best of my knowledge and belief.
Place : Yours Truly,
Date :
(Pradeep)