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Collection Department Telecaller/ Customer Care Executive Resume Sample, Experience : 8 years

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Biodata

Name of the Candidate:[Private]
Name of the Post Applied:Collection Department Telecaller/ Customer Care Executive
Job related skills / software:Furnishing Customer Queries, Following Customer Through Phone
Category:BPO Call Center, Back Office
Sub Category:Telemarketing Executive/ Telecaller
Years of Experience:8 years
State:Tamil Nadu
Gender:Male
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:B.B.A. / BBA : Bachelor of Business Administration
Major / Specialization:Business
Email Id:[Private]
 
Are you looking for job now?:No
Can the recruiter contact you?:No
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Resume Format / CV Sample Template / Example / Model :

    

OBJECTIVES  :
To be associated with a progressive organization that gives me scope to explore my knowledge, skills and experience in the areas of Collection and Dealer Operations

PERSONAL STRENGTHS  :
Adaptable for any situation.
Ability to understand job responsibilities and execute the assignment with complete concentration and dedication within schedule.
Self-controlled.

TECHNICAL STRENGTHS  :
Good Knowledge in Windows 9X
Good Knowledge in Ms Office

QUALIFICATION  :
Bachelors in Business Administration 2001 – 2004 from D.B.Jain College Affiliated to University of Madras.

CURRENT EXPERIENCE  :
Organization – M/s.Parveen Travels Pvt Ltd
Designation Assistant Manager
Department Administration Department – Corporate Office
Duration – June 2011 – Till Date

Roles and Responsibilities  :
Resource Management  :
Deploying Electrician and A/c Technician according to the JOB priority in Administration Site and MD. Residence and FARM Houses
Preparing JD for reporting employee’s
Carpenter fixing for updated restructured projected inside the BUS
Complete security and housekeeping labours controlling according to their Job schedule
Supervise the house-keeping work on daily basis in all floor at corporate office
Monitor EB reading on daily basis and place in records maintaining the separate register
Make sure all office asst present in the office before 930am
Maintain EB power shuttling every one hour in all floors excepting Director’s cabin
Make a visit Bus and Car yard on daily basis to control normal position
Make sure all EB power and Aircon be switched off after office hours
Check change over the security guards at corporate office
Monthly MIS report from all branch office
Reporting directly to Group ADMIN manager and 4 DIRECTOR

Facilities Management  :
Set-up large office facilities, guest houses and service apartments from the stage of sourcing space till successful commissioning
Acted in close liaison in limit with external service providers/contractors for project completion within deadlines, cost and quality parameters
Complete office Set up fixing with in deadlines,
Office Interior arranging by coordinate with POP labours
Emergency water arrangement to the necessary sites and company guest house

Vendor Management  :
Developed an excellent network of vendors providing cost-effective products and services conforming to high standrds of quality specifications
Co-ordinated for all purchasing, materials management, contract negotiations and inventory planning.

General Administration  :
Process Implemented for smooth operation in filing record, both credit and debit
Groomed telephone operators and contractual staff to deal with visitors and guests
Organised guest house accommodation and service apartments for employees at cost effective rates
Co-ordinated for providing quality cafeteria services at cost-effective rates
Planned extensively for space allocation in line with project enhancements
Organised annual functions, picnics and other welfare activities
Negotiated favourable office equipment leases and facilities contracts to expand in-house operating capabilities
Entered into annual maintenance contracts for regular preventive maintenance programs, resulting in maximum uptime of office equipment and services.
Proper checking will done for the AMC vendor according to their periodical service

Security Management  :
Complete Yard security maintaining
Performed extensive planning of the entire facility to install security systems
Evolved an emergency plan in preparedness for future exigencies
Designed and implemented safety guidelines for a safe work place
Conducted regular security audits, acting as a key contact with contract security.
Weekly once will visit in night patrol to check the security performance to the Yard and other area’s where were security deployed

Preparation of MIS Report  :
Maintain and Submitting company CUG mobile number reports
Recovery report will be sent to HR – Dept for employee’s exceed the credit limit
Maintain and Submitting company Landline number under ECS and cash paid report
Asset updated report on monthly with
Security and EB maintaining and invoice report on monthly wise
ID cards and Visiting cards printing report on monthly wise
Stationary purchasing reports as well as stationary dispatch report for branch wise

Third -EXPERIENCE  :
Organization Aircel Cellular Ltd
Designation Officer – Collection (Flexi One Solution in-house Team)
Department Credit Control
Duration Feb 2007 – May 2011

RESPONSIBILITIES  :
Handling Three channel‘s active collection
Payment details are sent without fail
Collectable base is allocated to field and telecallers
MIS for the base allotted and each individual performance is monitored
High usage, Vbs, Cheque bounce are alerted daily for the respectable channels
Daily performance and target collection is informed.

EXECUTION  :
SMS sent to the unpaid cases on respective due dates
SMS sent data allocated to respective channel partners
Visiting Channel Partners and frequent review on their collection activities
Suspension activities
High value cases, dispute and dodging cases are resolved physically

IMPLEMENTATION  :
Team development and motivation by means of Incentive and other benefits to the collection team
Created source and set up process for S3 and deducted cases
Effective training program conducted for the channels and ensuring product and
Process knowledge and about E Art information regarding collections
Inputs to resolve dispute and skip cases
Multiple Cheque’s are updated within 24 Hours for all corporate and company
Paid lines without error
Unidentified, Unsigned and Invalid Cheque’s are intimated to the customers
TAT fixed for multiple cheque updation and intimated to the customers

STRENGTH  :
Base handling average value of one and half crores and consecutive increase in performance for the four Channel Partners
Handling major corporate and company paid lines
Improved the business liability of Channel Partners by means of reduce in deductions
Developed and build team strength to the Channels for their respective base.

Additional Responsibility Internal Backend  :
Maintaining business performance of Backend
Co-coordinator between Customer service & Other departments
Effective handling of Manager level Escalations
Responsible for analysis of Enquiries & Complaints
Monitoring of reverts by External QRA’s
Highlighting deviations and ensuring qualitative reverts for queries – both internal & external
In-charge for Deriving Process Improvement
Furnishing customer queries with regard to Cellular Connections.
Solved customer complaints with TAT
Handled various Channel Partners and Retailers
Every month achieved 100% in Efficiency
Generation of various MIS reports & forwarding the same to the management

Second EXPERIENCE  :
Organization – Optimus – (Sister Company Of Polaris)
Designation Senior Telecaller (Collection Department)
Project (CitiFinancial Consumer India Pvt Ltd.)
Project Shifted From SSS Enterprises to Optimus
Duration – Sep 2006 – Jan 2007

RESPONSIBILITIES  :
Following the customer through phone, for collecting the Emi amount, from the Given (Bucket – I) portfolio
Following the no contact customers (Skip cases) to collecting their current mobile number or current Address through phone
Coordinating with Collection officers in branch office, to sort our the Queries
Co – ordinating with Field Executives Regarding (Skip Cases)
Reporting to Optimus Manager Mr.
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Jagansundarajan.

Organization – SSS Enterprises  :
Project (CitiFinancial Consumer India Pvt, Ltd.)
Designation Telecaller (Collection Department)
RESPONSIBILITIES  :
Following the customer through phone, for collecting the EMI amount, from the given portfolio.
Use to give information calls Regarding Cheque and ECS Bounce details.
Following the no contact customer (Skip cases) to collect their current Mobile number or Current Address through phone.
Co-ordinating with Collection Officers in branch office, to sort out the queries
Co-ordinating with Field Executives Regarding (Skip Cases)
Reporting to Citi Financial collection Manager Mrs.Vani Johnson
Duration – Mar 2005 – Sep 2006

First EXPERIENCE  :
Organization – Hyundai Motor Plaza India Ltd
Designation Customer Care Executive
RESPONSIBILITIES  :
Delivering the bills to Customer, for the service Cars.
Convince the New Car Purchased Customer to Apply Antirust
Body Coat Treatment) to avoid Rusting
Use to go customer’s door step for collecting their Feed back
regarding New Cars & Service provided by HMP service
Reporting to Service Manager Mr. Siva Kumar
Duration – Jun 2004 – Feb 2005

Language Known  : English, Tamil, Malayalam

DECLARATION  :
I hereby declare that the above information is true to the best of my knowledge and belief.

Place  :
Date  :

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