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Team Leader/ Process Associate Resume Sample, Experience : 8 years



Name of the Candidate:[Private]
Name of the Post Applied:Team Leader/ Process Associate
Job related skills / software:Delivered training, documentation of the process, procedures, terms & conditions of the process; and preparing the Service Level Agreement with the client.
Category:BPO Call Center, Back Office
Sub Category:BPO Team Lead
Years of Experience:8 years
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:M.B.A. / MBA : Master of Business Administration
Major / Specialization:Marketing
Email Id:[Private]
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :


Bela Mathur
E-mail : blossombela AT hotmail.com

A highly creative, technically sound and result oriented individual with 8+ years of experience in Life Insurance and Mutual Funds. Assertive and approachable with a verifiable record of developing teams of a high morale, committed to improving the quality of service /processes, with a strong customer, quality and result orientation.

Core Strengths :
Ability to work in an environment of multiple priorities and conflicting deadlines
Excellent communication skills
Demonstrate problem solving abilities
Strong people management and leadership skills - Ability to think on your feet
Capability to quickly grasp and transfer knowledge to the team
Flexible and adaptable, responds rapidly to changing business needs
Process improvement experience using an methodology
Demonstrate problem solving abilities
Ability to assess staff strengths and developmental needs and deliver motivating feedback to have staff thrive and grow
Ability to build strong relationships with others across business and technical communities
Team handling which includes - Performance ,Hiring and Attrition metrics, Montly, Quarterly and Yearly one o one's, people management.

Professional Accomplishments :
Successfully transitioned insurance processes for Group Life Insurance from Canada for Sun life Financial.
This involves Training, Job Coaching, Mentoring & Quality Checking.

Onsite Exposure : Transitioned the Group Client Services process from Canada along with AM.
Delivered training, documentation of the process, procedures, terms & conditions of the process; and preparing the Service Level Agreement with the client.

Career Summary Fidelity Investments :
2004 : Joined as Process Associate in Fidelity Investments.

Sun life Financials :
2007 : Joined as Process Associate in US Process


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