Biodata |
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| Name of the Candidate | : | [Private] |
| Name of the Post Applied | : | Customer Care Representative |
| Job related skills / software | : | Responded to customer inquiries, complaints and comments on a daily basis and determined corrective action for high call volume department |
| Category | : | BPO Call Center, Back Office |
| Sub Category | : | Customer Care Executive |
| Years of Experience | : | 5 years |
| State | : | Telangana |
| Gender | : | Male |
| Salary Expected per Month(Rs) | : | 25,000 to 30000 |
| Highest Qualification attained | : | B.Com. : Bachelor of Commerce |
| Major / Specialization | : | Commerce |
| Email Id | : | [Private] |
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| Are you looking for job now? | : | Yes |
| Can the recruiter contact you? | : | Yes |
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Mohammed Suleman Rizwan
18-8-188, jameel colony,Erakunta ¨Chandrayngutta , HYD 500005
Mobile : 91 7799833055
Email : mdsrizwan85 AT gmail.com
CAREER OBJECTIVE;
I am looking to work in a prestigious organization, excellent communication skill and ability to adjust in surrounding environmental Knowledge can establish myself as an asset to the organization
EXPERIENCE :
Client : Axis Bank
Company : Concentrix Pvt Ltd Position : Sr. Customer support
Duration : April 2015 – June 2017
JOB DESCRIPTION :
** Responded to customer inquiries, complaints and comments on a daily basis and determined corrective action for high call volume department
** Reviewed and verified transactions to ensure proper processing according to established quality standards
** As Subject Matter Expert (SME) assisted to new hires transition into their new role with the bank and helped them meet or exceed performance goals
** Dispute Related query If any fraud happened
Client : CMC Pvt
Ltd
Company :Intercon international Position : Business Associate
Duration : Aug 2011 - Dec 2014
JOB DESCRIPTION :
** To solved the customer trouble shooting problem in sap
** Responsible for customer service in software division, duties included answering queries, problem solving and providing detailed information on new products
** Taking remote if the queries is not resolved
** Escalate to other team for the resolution
EDUCATION QUALIFICATION :
** Completed B.com from Osmania University.
** Completed Board of Intermediate.
** Completed Central Board of Secondary Education.
TECHICAL SKILLS :
** Diploma in Computer Application
** Diploma in Tally Erp9.1 from Dhuruva Accounting and Packaging
PROFESSIONAL SKILLS :
** Certified Document Controller – SEA CERTIFICATION NO -191512278
PERSONAL PROFILE :
Father Name : Md Omer
Date of Birth : 24/02/1985
Marital Status : Married
Languages : English, Hindi &Urdu
DATE :
PLACE :
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