Curriculum Vitae:
Name : Shivam Kumar Srivastav
Address : Vill/Post-Gaddopur Jaunpur. 222125 Uttar Pradesh.
Cell : 08377841322.
Email : kumarsrivastav15 AT gmail.com / shivamsri15 AT yahoo.com
Career Objective :
To be in a challenging position with responsibilities to contribute positively in the organization & grow with learning the latest trends.
Experience Arena :
1. 1+ Years of Rich Experience in Customer Service, Technical Support.
2. Quick learner with an attitude to excel in every scenario.
3. Working as a Back Office Executive.
Work Experience :
** Aegis Limited (Oct 2010 to Feb 2012.) in inbound process as a customer Care executive.
** 1+ year experience In Artech Industries Noida from 20 April 2014 to 01 Jan 2015 as a Back Office Executive
** 1+ year experience In White Metals Ltd. Noida from 19 Jan. 2015 to Junior Office Executive in Administration (Purchase)
Job Responsibilities (Aegis & Artech) :
1. Managing process KPIs like Attendance, Login Hour, ICE%, CQ% and Repeat%.
2. Analysis for all the KPIs and driving the score across the center.
3. Creating reports to analyze the trend of a specific KPI of the process.
4. Taking All Official Work Like Filing, Data Maintenance, Data Entry.
5. Meeting with Customers, Presentation our product.
6. Work on M.S. Office & Internet.
7. Coordinating in Sales & Marketing Work.
8. Contact With Customers
Job Responsibilities (WML) :
1)Maintain records of goods ordered and received.
2) Locate vendors of materials, equipment or supplies, and interview them in order to determine product availability and terms of sales.
3) Prepare and process requisitions and purchase orders for supplies and equipment.
4)Purchasing stationery for the office, Housekeeping, Administration budget, maintaining the record of vendor contract etc.....
5)Administration likes maintaining personnel file, transportation, asset management, Handling Telephone & Electricity bill.
6) Coordinating in office management related activities for the executive, administrator Negotiation of prices with vendors and getting optimized value.
Purchase Responsibility :
** Collate purchase requisitions in order to order materials, goods and supplies.
** Send them to the suppliers.
** Interact with the suppliers on a day to day basis.
** Review deliveries against the orders.
** Track the status of any orders.
** Deal with non supplied, under orders, over orders and damaged goods.
** Ensure that any invoices are sent to accounts for payment.
** Produce and maintain all reports.
** Manage any procurement activities including RFP’s (Request For Proposals).
Academic Qualifications :
1.
10th from D.D.J.Inter College With 58% aggregate with English, Hindi, Mathematics, Science, Social Science and Sanskrit.
2. Cleared class 12th from M.D.P. Inter College with 51% aggregate With BIO, Physics, Chemistry, Hindi and English
3. Completed graduation from Purvanchal University in Bachelors of Art.
1. Professional Qualifications :
1. Short term training course in CRS (customer Relationship & Sales) from Dr. Raddys Foundation SGSY-LABS Jagdishpur Sultanpur
2. Completed Diploma in Computer Application From Sultanpur.
Personal information :
Father Name : Mr. C.P.Srivastav
Mother Name : Mrs. Shushila. Srivastav
Marital Status : Unmarried.
Date of Birth : 15th of March 1991.
Language known : Hindi, English.
Hobbies : Listening music, playing cricket, Chatting with friends
Permanent add : Vill/Post-Gaddopur Jaunpur. 222125 Uttar Pradesh.
Alternate contacts : 08377841322.
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