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BPO Call Center, Back Office >> Team Leader / Subject Matter Expert 
Trainer/Team lead Resume Sample, Experience : 5 years

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Name of the Candidate:[Private]
Name of the Post Applied:Trainer/Team lead
Job related skills / software:Received customer calls, approved calibrations and monitored CSR, Scheduled and oversaw training and coaching for associates
Category:BPO Call Center, Back Office
Sub Category:Team Leader / Subject Matter Expert
Years of Experience:5 years
State:West Bengal
Salary Expected per Month(Rs):30,000 to 40,000
Highest Qualification attained:B.Com. : Bachelor of Commerce
Major / Specialization:Accounts and Management
Email Id:[Private]
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :


sudip_dodo_2008 AT yahoo.com

Objective :
Find employmentwith acompanywheremyskillsandexperiencewillbean assetto the businesswhile furtheringmyknowledgeand abilitiesinthe process.

Experience  :
Jan2011 -tilldate
Designation  : Sr. Trainer (Communication and Customer Service)

Job Description  :
Developed professional customer service staff.
Provide weekly feedback to Service Delivery Team Managers.
Scheduled and oversaw training and coaching for associates.
Received customer calls, approved calibrations and monitored CSR.
Adhered to all applicable safety codes.
Trained new Team Members with training materials.

Jan2009 -Jan 2011
Company  : Wipro Limited (HP Notebooksupport) Kolkata, WB
Designation  : Sr.

Associate,HP Notebooks(Jan2009 -Jan 2011)

Job Description  :
Focuswasto meettheClientsettargetsand focusingon Customer SATand Total problem resolution.

Languages Known :

LeisureInterests :
Listeningto music

Personal Details :
Address  : C/OMR.Shibabrata Chakraborty
157K,P.G.H Shah Road KOLKATA-700032
Phone  : 09940490322
Email  : sudip_dodo_2008 AT yahoo.com
Nationality  : Indian
Marital Status : Single Declaration

Declaration :
I do herebydeclarethattheparticularsofinformation and factsstated herein abovearetrue, correctandcompleteto the bestofmy knowledgeand belief.


Signature  : Sudip Chakraborty


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