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Front office Receptionist / Secretary >> Office Receptionist 
Administrative Assistant/ Customer Service Associate Resume Sample, Experience : 6 years

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Name of the Candidate:[Private]
Name of the Post Applied:Administrative Assistant/ Customer Service Associate
Job related skills / software:Maintenance, recording of reports, files and re-ordering supplies, Preparation of packing lists, packages, reports, shipments and waybills, Sorting and stamping of all incoming and outgoing mail
Category:Front office Receptionist / Secretary
Sub Category:Office Receptionist
Years of Experience:6 years
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:M.B.A. / MBA : Master of Business Administration
Major / Specialization:Finance and Marketing
Email Id:[Private]
Are you looking for job now?:No
Can the recruiter contact you?:No
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Resume Format / CV Sample Template / Example / Model :


Skills  :
Excellent communication and interpersonal skills.
Positive attitude, professional, honest and efficient.
Ability to multi-task and adapt to any situation or change.
Fast learner, energetic and result-oriented.
Problem solver with good judgment and management skills.
Good communicator and team player.
Work well under pressure.
Bachelor’s Degree in Computer Applications.

Specialization  : (Dual)
M.B.A. in Finance and Marketing.

Career History  :
2012 Present :
Working with SAP on behalf of ABOUT CONSULTING CANADA INC. Montreal, Canada as an Administrative Asst. performing the following job functions
Implementing department related administration activities.
Updating and maintaining data in internal systems where necessary.
Supporting higher level (e. g. administration specialist) in department related activities (e. g. reports).
Preparation of presentations if required.
Support reporting related activities.
Maintaining and monitoring RFPs, Purchase Orders, and Invoices.
Maintaining and monitoring orders and staffing lists.
Supporting Financial accounting like month-end closing.
Monitoring time recording.
Managing Internal department related sub projects (time and resource planning).
Co-ordination, Organization and Documentation of meetings and events.

2010 Previous :
Worked with POLYMER SOURCE INCORPORATION, Montreal, Canada as an Administrative Asst. handling
Branch operations including receiving and recording purchase orders.
Preparation of packing lists, packages, reports, shipments and waybills.
Data entry, composition of mails, responding to customer requests and filing documents.
Invoicing and verification of shipping documents in a timely manner to meet scheduled and appointed pick-ups.
Tracking and confirmation of shipped and received packages.
Verification of invoices, accounts receivables and accounts payables.
Managing the general administrative duties including visa, master and amex payroll support.
Maintenance, recording of reports, files and re-ordering supplies.
Problem solving for delivery, clearance issues, account and billing discrepancies associated with shipments.
Sorting and stamping of all incoming and outgoing mail.

2007 -2008 Previous :
Worked with ICICI PRUDENTIAL LIFE INSURANCE COMPANY LTD., Hubli, India as a Customer Service Associate, handling
Branch Operations including providing superior customer service in a friendly and knowledgeable manner at the front desk.
Processing all the financial transactions efficiently and accurately including accounts payable and accounts receivable.
Reconciliation of credit cards, cash and bank accounts.
Daily up-keep of cash flow, data and order entry.
Assistance in creation of department manuals; maintenance of documentation, including filing.
Managing and maintaining branch’s call quality of closure and six sigma process.
Assisting in audit preparation and support.
Referring enquiries to the appropriate staff.
Maintaining a general knowledge of the insurance’s common products and services.
Resolving the problems of client complaints/issues and keeping them informed during the process.
Generating reports and sales support.
Tracking, recording and coordinating all day-to-day front and back office operations.

2006-2007 Previous :
Worked with ANAND RATHI SECURITIES LTD., Belgaum, India as a Senior Administrative Asst., handling
Front and back office operations including data entry, composition of mails, responding to customer requests, generating reports and filing documents.
Administrative support including managing, maintaining, coordinating day to day activities and assisting sales department.
Financial Support including billing, invoicing, maintaining and reconciliation of petty cash.
Providing customer service.
Maintaining a general knowledge of the stock market terminology, mutual funds and insurance’s common products and services.
Sorting and stamping of all incoming and outgoing mail.

Education  :
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from Bharatesh-AIMS, Belgaum, India, First Class with Distinction.
B.Com in Computer Applications from A.S.M.College, Bellary, India.First class

Computer Proficiency  :
MS-Office, C, COBOL, ORACLE, VB, and Tally Graduate.

Selected Accomplishments  :
Maintained 100% QOC (Quality) at ICICI Prudential Life Insurance from the date of Joining.
Successfully completed the (Level 1) Beginner’s Program in French Language.

Place  :
Date  :


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