To pursue a career that puts into use my strong organizational skills, educational background, and the ability to work well with people.Summary :
Experience in Guest Relation Department
Bachelor of Science with Maths from E.M.G Yadava women’s college, Madurai affiliated by Madurai Kamaraj University.Highlights :
Well versed in written, communication, interpersonal and organizational skills.
Equipped with problem solving skills which enables quick identification of problems, conceptualization of ideas to seek solutions and implement necessary remedies.
Commended by faculty supervisory authorities, professionals and peers as highly adaptable and adjustable in work situation.
Demonstrated ease in acquiring new skills and technologies needed to keep pace with contemporary development and facing newer challenges.Experience summary :
1. At present working in Guest Relation Department as Customer Relation Monitor in Apollo Speciality Hospitals, Madurai, from June 2009 till date.Roles and Responsibilities :
Monitoring Patient’s floor wise critical care units, Pediatric Ward and Stroke unit.
Gauging service problems for appropriate follow up with consultation with HOD.
Facilitation of Quarterly Review meeting to all HOD’s regarding the repeated grievances / Suggestions in IP, OP & MHC Patient in the presence of Chief Operating officer / Director of Medical services.
Fixing of Patient Family Meetings in assoc Sponsored links :
iation with Doctors, Nursing, Billing Manager & Patient Representatives.
Meet the patients at the time of discharge against medical advice and counseling them understand the reason for their AMA discharge.
Verification of problems / service deficiencies reported by patients, attendants and clients to arrange follow up for pending problem / service deficiency.
Educating the Patients / Attendants about the facilities, Patient Rights & Responsibilities and relevant hospital policies.
Answering questions concerns / grievances received through Email
Addressing the spiritual needs of the Patients
Revenue project about IP to OP conversion and vice versa.Accomplishments :
Successfully implemented the Japanese concept “5S” in Apollo Speciality Hospitals, Madurai.
Contributed excellently in achieving NABH, ISO & procuring Quality Awards.
Certified for participation in two days workshop on “Service Excellence” at Apollo Speciality Hospitals, Madurai.Academic profile :
B.Sc Maths from E.M.G Yadava Women’s College, Madurai in the year of 20062009.
HSC from Lourdhu Annai Girl’s Higher Secondary School, Madurai in the year 2005 2006.
SSLC Lourdhu Annai Girl’s Higher Secondary School, Madurai in the year 2003 2004.
PG Diploma in Computer Application and Diploma in Desktop publishingTechnical profile :
Good knowledge in MSOffice.Declaration :
I hereby declare that all the above information is true and correct to the best of my knowledge.Place :Date :
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