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Back Office Operation Executive/ Manager/ Officer Resume Sample, Experience : 5 years

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Name of the Candidate:[Private]
Name of the Post Applied:Back Office Operation Executive/ Manager/ Officer
Job related skills / software:Customer Service, Interdepartmental Coordination, Internet Research, Telephone Reception, Daily Petty Cash Entry, Customers Transactions, New logging Cases
Category:BPO Call Center, Back Office
Sub Category:BPO / Back Office / Call Center Executive
Years of Experience:5 years
Salary Expected per Month(Rs):20,000 to 25,000
Highest Qualification attained:B.A. / BA : Bachelor of Arts
Major / Specialization:History
Email Id:[Private]
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :


Mukesh Kumar Pandey
Correspondence Address  :
Room no, 51
Akash Villa, Gate-1
B/H- Mullji Deying Mills Pardi, Sachin, Surat
Gujarat -394230
Mob  : 9879085123
Email ID  :mukesh14306 AT gmail.com

Career Objective  :
To overcome each and every hurdle while climbing the ladder of success, so as to be Successful in every opportunity presented.

Organization  :
Presently designated as an Operational Managerin Green Heaven India Developers Ltd for gained exposure in the implementation of various Business Process (dealing with the walking customers, handling all the operation works.) From 18 feb-2011 to till now.

Core Competencies Encompass  :
Customer Satisfactions,
Coordination with my team members and other branches
Handling Cash, Staff managements.
All matters in Back office problems solved.

Current Work Experience  :
1) Green Heaven India Developers Ltd.
Period  : February 2011- Till Date
Designation  : Operational manager

Skills and Proficiencies :
Customer Service
Interdepartmental Coordination
Internet Research
Telephone Reception
45 wpm Typing Speed
Handled all official company correspondence efficiently
Upgraded all office filing system
Typed entire company documents and correspondence
Created a systematic and reliable computerized customer database
Responsible for training of new employees who joined the organization.
Typed all of the company documents
Responsible for production of company's fortnightly newsletter

Administrative Assistant :
Coordinate and perform a range of staff as well as operational support activities for the unit; serve as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems.
Provide administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries.
Operate personal computer to compose and edit correspondence and memorandum from dictation, verbal direction, and from knowledge of established department/division policies; prepare, transcribe, compose, type, edit, and distribute agendas and minutes of meetings.
Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which coordinating travel as well as lodging arrangements.
Establish, maintain, and update files, databases, records, and other documents; develop and maintain data, and perform routine analyzes and calculations in the processing of data for recurring internal reports.
Sort, review, screen and distribute incoming and outgoing mail; prepare, compose and ensure timely responses to a variety of routine written inquiries.
Printing, maintenance, and other services.
Train and lead student employees and lower graded staff, as and when required.
Able to work independently and perform clerical assignments.
Depth ability to operate office equipment.
Excellent service and phone skills.
Good communication and writing skills.
Strong ability to recognize differences among data, objects, facts and material.
Ability to work independently and within a team.
Knowledge of filing and record keeping.
Ability to perform complex data entry tasks.
Excellent ability to greet visitors, to handle phone calls and to give information to customers and visitors.
Able to follow written and oral instructions.
Computer literate.

Computer Skills  :
Proficient with :
MS Outlook, MS Word, MS Excel & Tally ERP 9.0 From IABM (Surat).
Provide a friendly and comfortable environment to employees lets them enjoy work and encourages them to participate in organizational activities
Communicate with the employees, provide them facilities as per their needs and resolve their complaints and issues
Manage payrolls of the employees.
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Calculate the accurate salary amount to be paid for that month.
Maintain register of employees' attendance
Organize award functions for appreciating employees' contributions and event as recreational activities
Support the human resource department of the organization in their day to day functions
Assist in the recruitment procedure by short listing the names of eligible candidates, calling them up and confirming their interview sessions
Provide induction and arrange for technical training for the newly joined employees
Provide details about the several job openings to the recruitment agencies, paper and online advertisers and other job search forums

Professional strengths  :
Posses excellent interpersonal and communication skills
Proven track record of working in a confidential manner
In-depth knowledge of 'PeopleSoft'- software
Highly skilled in using Microsoft Office and the Internet
Ability to handle multiple tasks and work in a team environment
Ability to work in a timely and accurate manner
Possess effective organizational and management skills
Knowledge of clerical and administrative procedures
Possess excellent administrative and customer service skills
Familiar with court procedures and legal codes

Job Profiles  :
Collecting Daily Cash and verifying according to collection sheet.
Handling the walking customers and solve their problems immediately
Coordination with team members of others branches.
Daily petty cash entry, customers transactions ,new logging cases
Making MIS sheet daily and monthly basics as per our collections.
Sales some RD schemes and plan in this Company and achieved basic targets.

Company Profile  :
Green Heaven India Developers is a Real estate solution as well as a financial company providing plots, flats, hotels and housing projects. It has five groups of companies  :-
Green Heaven India Developers Ltd...

Systems Experience  :
MS-Office 97-2007, Online Entry and Mailings, any type of computers repairing and installation, also well known in software operating and installation, solved desktop problems too.
Worked as Operational Executive in Green India Infra Projects Ltd. At Surat From (11mar. to 10 Feb. -2011).
Worked as an office executive in Oscar Management Services Ltd. At Surat From (jan-2008 to feb-2010).
I also have an experience in teaching Basic English spoken & counseling in Real International Spoken Institute in Surat.(Jun-2008 to Dec-2008).

Achievements  :
Got ‘Striker of the month’ of july-2010 for good relationship with customers and team members also.

Academic Qualifications  :
2010 Completed Graduation (BA) from Veer Kunwar Singh University, ARA, Bihar.
2009 Completed Practical experiences in computer hardware from (A to Z computer & Pioneer Infotech)
2008 C.F (Call center fresher course from Orion Caltech).
2007 Completed 10+2 from Gujarat higher secondary Education Board.
2005 completed 10th form Gujarat secondary Education Board.
Did One year Computer Hardware & Software works 2008.

Personal Details  :
Name  : Mukesh Kumar Pandey
Father’s Name  : Mr. Pradip Kumar Pandey.
Profession  : Services
D.O.B  : 13th July, 1989
Nationality  : Indian
Hobbies  : Interacting with people, Internet Surfing.

Professional References  :
1.) Pabitra Nayak (Mob  : 09909344272)
Branch Manager (Sachin)
Oscar Management Services Ltd.
Sachin, Shivnagar Palligam.
Surat - 394230

2.) Nirav Patel (Mob  : 09879606601)
Managing Director
A to Z Computers & Info way Services.
Om sai Complex, Sachin

3.) Ranjit Jena (9375418490)
Zonal Manager
Green India Infra Projecs Ltd.
Opp. Dream Honda, Udhna

SURAT (Mukesh Pandey)


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