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Technical Support Engineer Resume Sample, Experience : 3 years

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Name of the Candidate:[Private]
Name of the Post Applied:Technical Support Engineer
Job related skills / software:Netterm Technology, Wireline Products 5ESS, GSM and 3G, GPRS, Basic and Advanced fundamentals of Alcatel-Lucent 5ESS Wireline switch
Category:IT / Computer
Sub Category:IT Technical Support
Years of Experience:3 years
State:Haryana
Gender:Male
Salary Expected per Month(Rs):30,000 to 40,000
Highest Qualification attained:B.E. / BE : Bachelor of Engineering
Major / Specialization:Electronics and Communications
Email Id:[Private]
 
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :

    

SAUMIL GUPTA
Cell  : +91-9910046942
Email  : enggsaumil AT gmail.com

CARRER OBJECTIVE  :
I am seeking a challenging position in a company where I can apply my knowledge and enhance it further. I am also looking forward to opportunities of growth both on intellectual and professional level.

PROFESSIONAL SUMMARY  :
Total Experience  : 3.7 Years.
Currently associated with Alcatel-Lucent India Ltd. as Switch Engineer, Gurgaon, on role of RHPL, KOTA since 06th April 2011.
I am working as an Engineer in India 5ESS wireline team. My team has been awarded as“Best TSO team for 1 H at APAC level” from APAC service assurance lead.
I have the knowledge of all the techniques used in wireline technology like POTS, Centrex, BRI and PRI and in wireless technology like GSM, 3G and signaling links (CCS7 links).
I have worked as shift lead for managing operations in NOC – FO.

software eXPOSURE  :
Programming Languages  : C & C++
Operating Systems  : Windows XP, Windows Vista
Tools  : Netterm, Remedy
Commands on MS Office & Excel.

PROFESSIONAL EXPERIENCE  :
Associated with Alcatel-Lucent India Ltd., Gurgaon
I am working as Engineer for 5ESS Wireline switch to provide technical support from 06th April’11 to till date.

PROJECTS HANDLED  :
1. BSNL, MTNL
Client :BSNL, MTNL
Duration  :06th April’11 to till date
Applications :
Netterm
Technology Wireline
Products 5ESS
Role  :Engineer
Scope : Alcatel-Lucent India Ltd. is managing the PAN India network of BSNL & MTNL through TSO team.

Responsibilities  :
Provides technical support in a 24x7x365 days/year.
Provides knowledgeable assistance and coordination of maintenance, troubleshooting, repair and facilitates efforts with field engineers, service providers, vendors and outside support organizations.
Initiates, updates, tracks and closes network trouble tickets.
Performs pro-active network element status and health checks as part of normal surveillance activities.
Provides remotely and as well as on site support on the basis of requirement to next level to BSNL, MTNL in resolving technical issues related to 5ESS.

Associated with Huawei Telecommunications (India) Co. Pvt. Ltd., Gurgaon :
I worked as Surveillance Engineer Trainee, FO–GNOC from 30th November’09 to 25th November’10.
I worked as Shift Lead, TATA FO–GNOC from 26th November’10 to 05th April’11.
I worked as FO-SWAT Team member for SSTL project to setup NOC in Patna.

PROJECTS HANDLED  :
1. TATA DOCOMO
Client : TATA DOCOMO
Duration : 30th November’09 to 25th November’10
Applications : M2000, MOS 5100, MOS7100
Products : BSC6000, BTS3900
Role : Surveillance Engineer Trainee
Scope : Huawei Telecommunications (India) Co.
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Pvt. Ltd. is managing the PAN India network of TATA DOCOMO, through Global Network Operations Centre (G-NOC) From Gurgaon.

Responsibilities  :
Recommend timely actions & solutions of nodes as part of Surveillance Team,and revert with suitable solutions to technical support team, as per Service Level Agreements.
Monitoring & Escalating the Alarms to second levels & field support.
Making the Daily fault report for the site down outages and filling the platforms according to the remarks as provided by TATA outage reason for bucketisation.

2. TATA DOCOMO :
Client : TATA DOCOMO
Duration : 26th November’10 to 05th April’11
Role : Shift Lead, TATA FO
Team : Size 5 members (4 for BSS and 1 for NSS)

Responsibilities  :
To make the Daily fault report for 2G and 3G network for all circles and to send the customer and to calculate the network availability and to make summary and platform Vs resolution cause sheet.
To solve the all queries related to escalation process and outage.
To explain all process to new joinee and to help them at the time of critical and emergency.
Handling of Bulk Customer Complaints.

TRAININGS UNDERGONE  :
3 days training on GSM fundamentals.
4 days training on BTS3900 and BSC600.
4 weeks training on Basic and Advanced fundamentals of Alcatel-Lucent 5ESS Wireline switch.

ACADEMICS  :
I have completed B.E. in Electronics & Communication stream in the year 2009 from UniversityOf Rajasthan, Jaipur with 74.33% (Hons).

TRAINING DETAILS  :
During B.E.  : -
Company  :TATA TELESERVICES LIMITED, KARNAL
Duration  :Six weeks (From 21st July 2008 to 01st September 2008)
Training Place  :Udhyog Vihar, Gurgaon
Topic  : Study of access network in latest technologies in wire line services

TELECOM EXPOSURE  : -
Technologies  :GSM and 3G, GPRS

PERSONAL DETAILS  :
Date of Birth  : 17th December 1988
Present Address  : House No. 829, Sector-21, Pocket –E, Gurgaon, Haryana.
Permanent Address  : Anand Bhawan, Opposite Nagar Palika, Station Road, Chandpur,
Distt. Bijnor (U.P) PIN  : 246725
Residence No  :+91-1345220719, +91-9412607762
Passport No  :L2103718 DTD. 22/05/2013 VALID 21/05/2023

DECLARATION  :
I here by declare that all the information is true and correct to the best of my knowledge.

PLACE :
DATED :

(SAUMIL GUPTA)

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