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Customer Service Officer Resume Sample, Experience : 10 years

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Biodata

Name of the Candidate:[Private]
Name of the Post Applied:Customer Service Officer
Job related skills / software:Handled customer service department and incharge of maintaining data base of the organization about customer related queries, replies and clarifications to the management
Category:BPO Call Center, Back Office
Sub Category:Customer Care Executive
Years of Experience:10 years
State:Tamil Nadu
Gender:Female
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:B.Sc. / BSC : Bachelor of Science
Major / Specialization:Electronic
Email Id:[Private]
 
Are you looking for job now?:No
Can the recruiter contact you?:No
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Resume Format / CV Sample Template / Example / Model :

    

PROFESSIONAL PROFILE :
I am an enthusiastic and dedicated professional with extensive experience across all areas of management. An exceptional leader who is able to develop and motivate others to achieve targets, I can demonstrate a strong ability to manage projects from conception through to successful completion. A proactive individual with a logical approach to challenges, I perform effectively even within a highly pressurized working environment.

OBJECTIVE :
To be able to contribute in a positive way to the growth of the organization in return for job satisfaction, continuous learning, and personal growth.

CAREER SUMMARY :
April 2009May 2012
SCOPE International Pvt.Ltda wholly owned subsidiary of Standard Chartered Bank PLC, UK offering processing and back end support services to Standard Chartered globally.

ASSOCIATE MANAGER, IMPORT LC ISSUANCE AND PAYMENTS :
Was promoted as Associate Manager in the month of April 2009 after me proving to the management in a stint of six months of taking additional responsibilities of Associate Manager.
Handled LC issuance and Payment transactions for Asian Countries.
Monitoring Incoming Messages under various SWIFT messages types and helping the processors to process accordingly.
Responsible for Monitoring NOSTRO Account, Control Activities and MIS reports generated daily/weekly/monthly basis & reporting to the management.
Helping the Manager in conducting Performance Appraisal for the Associates.
Training new recruits on various products.
Supporting my Manager in handling Group Compliance Audit and regulatory compliance requirements.

TEAM LEADER, TAIWAN TRADE :
October 2005 – March 2009
Responsible for Authorizing Transactions related to Export desk namely Advising Letter of Credit and amendment, Confirmations, Negotiations, Collection Bills and Payment under Letter of Credit & Collections adhering to Service Level Agreement with SCB-Taiwan and Group Policies.
Responsible for Authorizing Transactions related to Import desk namely LC Issuance, Payments and Collection Bills adhering to Service Level Agreement with SCB-Taiwan and Group Policies.

OFFICER, TAIWAN TRADE :
September 2003 – September 2005
Handled transactions related to Export desk namely Advising Letter of Credit and amendment, confirmations, Negotiations, Collection Bills and Payment under Letter of Credit & Collection Bills.
Handled transactions related to Import desk namely payments, Letter of Credit Issuance and Collections.
Responsible for the clearance of the Incoming Messages and to process accordingly.
Responsible for effective clearance of NOSTRO Account and generating MIS Reports daily/weekly/monthly basis & reporting to the Team Leader.
Authorized Export transactions upto delegated authority level(DSR) adhering to Service Level Agreement with SCB-Taiwan

DETAILS OF PROJECTS SUPPORTED  :
System Enhancement  : Played a major role in up grading the system i.e.
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enhanced the Trade Supporting system to be more user friendly which reduced no. of steps during process driving towards good service level and higher productivity.
Country Silo Breaking  : Was nominated as one of the key hand to support the standardization of the products across various Teams/Countries in discussing the General process map, Country practices and variances across all the products for Taiwan Team.
Best Practice Migration  : Identified the Best Practices of various other countries which helped in TAT and implemented the same to the supported country.
Cross Border BCP  : Contributed to the X-BORDER BCP project involved in migrating Japan and Taiwan operations from processing till MIS from Chennai to Kuala Lumpur with a stint of stay in Kuala Lumpur.

MODICARE PVT.LTD. :
CUSTOMER SERVICE OFFICER :
June 2002 – September 2003
Handled customer service department and incharge of maintaining data base of the organization about customer related queries, replies and clarifications to the management
Handled and maintained all registers as required
Involved in liasoning activities and giving specific reports to the management.

CAREER ACHIEVEMENTS :
Received the “STAR AWARD” in the month of September 2004 for outstanding performance in Trade.
Received the “VALUE CHAMP AWARD” in the month of November 2004 for being Responsible and Trustworthy.
Received the “VALUE CHAMP AWARD” in the month of May 2007 for being Responsible and Trustworthy.
Successfully completed the “Trade Skill Assessment” conducted by Scope International Pvt.Ltd.
Also successfully completed the “Trade Policy Manual Examination” conducted by Scope International Pvt.Ltd.
Always willing to accept the challenging jobs and shows eagerness to complete the same.

EDUCATION :
Bachelor of Electronic Science from Madras University in April 2002.
Completed Diploma in Computer Application in March 2005.

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