Seeking challenging assignments in Customer Services and Hospitality Management with a frontline organisationProfessional Profile :
Determined, result oriented professional with over 7 Years of experience in Process Operations and Management/ Quality Training and Client Servicing.
Currently associated with Crown Plaza Hotel in Moscow as RestaurantsInCharge.
Functional Skills include
Strategic Planning Client Relationship Management
Team Management/ Leadership Quality Management
Training & Development Product Launches & Promotion
A thorough professional with a proactive attitude, capable of thinking in and out of the box, generating new design solutions and ideas.
Comprehensive exposure to Windows 98 / 2000 / ME, MS Office 97 / 2000 / XP & Internet Applications.
Possess excellent interpersonal, communication and organizational skills with proven abilities in team management, customer relationship management and planning.Academic Credentials :
Degree in Hotel Management & Catering Technology from Institute Of Hotel Management & Catering Technology, Bangalore.
B.Sc. in Hospitality & Hotel Administration from IGNOU in 2oo4
12th (Science) from A.N. College, patna in 1997
10th from Punama pratap High School in 1995Core Competencies :Operations :
Effectuating preplanned sales strategies for accomplishment of performance milestones.
Evolving market segmentation & penetration strategies to achieve targets.
Identifying key/institutional accounts and strategically secure profitable business.
Sustaining profitable operations with focus on budgeting & marketing.
Implementing promotional strategies to increase sales volume & achieve guest satisfaction.Client Relationship Management :
Implementing quality improvement measures for continual improvement in services, identifying improvement areas and implementing adequate measures to maximise customer satisfaction
Building cordial relations with customers to sustain of the profitability the business.
Maintaining healthy business relations with major clientele, ensuring maximum guest satisfaction by achieving delivery & quality norm.Team Management/ Training & Development :
Managing a team of associates and monitoring their performance to ensure efficiency in process operations & ensure meeting of individual / group targets.
Mentoring process teams; allocating specific targets after considering the competency level.
Arranging trainings for exi Sponsored links :
sting/ new recruits for improving their performance levels; updating them latest developments & modifications and inspire individuals to serve for excellence.Quality Management :
Ensuring a highquality guest experience, elevating guest satisfaction, while adhering to the SLAs (Service Level Agreement) and work processes and thus managing costeffective operations.
Setting out quality standards for various operational areas & ensuring adherence to quality standards.
Designing modifications for overall improvement in quality/service standards.Sales Promotions / Launches :
Implementing marketing activities for successful launching of new ideas.
Ensuring brand focus in conjunction with operational requirements and also maximum brand visibility and capturing optimum market shares.Career Highlights :
CareerPath since May’04
Through campus interviews selected for Taj Kovalam, Grand Hyatt and RKHS.TAJ KOVALAM : Joined as an Associate for Opening Team May’04 to July’04RKHS : joined as an Executive in Goa July’04 to Sep’04GOA MARRIOTT & J.W.Marriott Mumbai : Joined as a Lead Associate Sep’04 to May’06CROWN PLAZA HOTEL : Joined as Restaurant Manager May’06 to till now Moscow, RUSSIAKey Result Areas :
Imparting training & development at all level in the restaurant.
Responsible for strategic intension & major restaurant systems for smooth operations.
Analysing the growth rate, financial & cost aspect and supervising the P & L of the organization
Designing the basic organizational structure with proficiency in Basic Shift Management Course, Advanced Shift Management Course & Systems Management Course.
Accountable for Management, Staff Hiring & Turnover.
Preparing reports of food and daily processes.
Effectuating preplanned sales strategies, promotions, employee benefit & QSC(Quality, Service & Cleanliness)Achievements :
Awarded “The Best Indian Restaurant” in Moscow and interviewed by leading news channel “Russia Today”.
Awarded the certificate of “The Seven Ways successful Severs Sell” by Bob Brown.
Opened new outlets (Fusion Plaza, Club and Lobby bar)
Generated business volume 20000$ daily from both the restaurant.Training Undertaken :Organisation : Goa Renaissance (Marriott group of hotels)Position : Industrial Trainee.Tenure : 6 Months.(Oct.2002March2003)Date :Place :
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