Deepaky Adav :
Address :-V.P.O-Dungarwas, Rewari
Contact no :-09671384927
Email id :-deepak8851 AT gmail.com
Objective :
To achieve a position in the industry with major responsibilities that will effectively utilize my technical, functional & managerial skills and thus establish myself as a constitutive member of the team to Achieve team goals.
Summary :
** 4+ years’ progressively responsible experience in providing excellent helpdesk support to end users.
** A Quick learner who can absorb new ideas and can communicate clearly and effectively.
** User’s friendly communication and interpersonal skills with good analytic power.
Skills :
Support For :- Windows systems,Printers, Laptop,Desktop,Workstation,switches, routers, antivirus software.
Software :-Windows operating systems ,Lync 2010,Microsoft Office 2010,CRM, ERP, Track IT, Corp Support.
Strengths :
** Excellent multitasking, problem solving and resource management skills.
** Comfortable in working independently as well as a team member.
** Passionate to acquire new skills and adapt them to deliver results
Additional Information :
Industrial Training :
4 Weeks Summer Training at EIH LIMITED, IMT MANESAR, GURGAON.
Training based on Computer Networking
Final Year Project :-
“Online Customer Query”
Education
** Bachelor of Engineer,Computer Science and Electronics(2010 with 71%)
** Maharshi Dayanand University - Rohtak, Haryana, India
Seminar :
** Coursework in Distributed Computing, Networks and Databases
** Attended the "Online Customer Support Seminar"
** Attended Workshop on Advance Excel, Decision Making, Presentation Skills
Experience :
Sr.
Associate Feb 2011 to Jun2015
BEUMER India PVT. LTD. - Gurgaon, Haryana
Role &Responsibility :
** Installing and configuring computer hardware operating systems and applications.
** Creating and providing employee login ID and password to each workstation
** Trained new employees and explained protocols clearly and efficiently.
** Built and maintained successful relationships with service providers, dealers and consumers.
** Processed an average of 30+ inbound and outbound technical support calls.
** Provided thorough support and problem resolution for employees .
** Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
** Working continuously on a task until completion (or referral to third parties, if appropriate)
** Updated existing systems and applications with improved functions to enhance overall productivity.
Personal Information :
Name :Deepak Yadav
Father Name : Sh. Karan Singh
D.O.B :30 Nov 1987
Marital Status : Married
Language Known : Hindi & English
Strengths :
** Transferable Skills, Good motivation & team player,
** Ability to adapt to a new working environment.
Hobbies :
Listening Radio,Playing volleyball and enjoy Cooking.
Date :
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