RESUME :
Vikas D. Nagare
Mailing Address : Room no 7, Sai Ganesh Chawl, New shivaji nagar, Kalwa(East).Pin -400605.
Cell No. :- +919665489470
E-Mail :-vikas.nagare2 AT gmail.com
OBJECTIVE :
To contribute best of my knowledge, skill and ability in the growth of the organization & also attain new heights in my field of work through continuous learning process.
TECHINICAL KNOWLEDGE :
Computer Hardware and Networking ( Installation, Troubleshooting, Infrastructure Services, Operating System, Email & Outlook, VPN , Network Security & Data Backup), Knowledge Of Linux.
** Have Basic Knowledge of WHM & C-panel.
** Troubleshoot basic Hardware problems.
** Troubleshoot all Microsoft Windows.
** Knowledge about the applications.
** Installation of OS - Microsoft Windows (XP, Windows 7,8,8.1,10, Linux,).
** Creating Users Accounts in AD
** Managing Active Directory Users, Groups and Profiles.
** Installation and configuration of Windows server and client configuration using Active Directory Services (ADS).
** Managing users, groups and computers in the active directory infrastructure
** Identify, troubleshoot, and analyze computer related issues. Determine appropriate course of action, and conduct repairs, modifications, and upgrade internal components and peripherals as needed.
** Good team player with excellent communication and interpersonal skills, very good at understanding problems and resolving them.
** Determine appropriate course of action, and conduct repairs, modifications, and upgrade internal components and peripherals as needed.
PROFESSIONAL COURSES :
** CCNA
** REDHAT7 (RHCE&RHCSA),
** MCSA & MCSE
** Computer Hardware Networking
** Industrial Computer Hradware and Networking Training Under Crystal Academy (CPIT) Institution, Mumbai
EDUCATION :
** B.E Sandip Foundation (SITRC) Pune university 2016 67.66%
** H.S.C Veerbhadrya Vidyalaya Sakur Pune university 2011 54.00%
** S.S.C. Veerbhadrya Vidyalaya Sakur Pune university 2009 71.84%
EXPERIENCE :
PRESENT firm :
CMS IT Services Desktop Support Engineer June 2016– Till now2017
DETAILS OF PROJECTS HANDLED DURING JOB TENSURE :
CMS IT Services Organization
Job Profile :Desktop Support Engineer
Responsibilities :
** Lock the ticket of the user issue.
** Revert on the mail for which the user is facing the issue.
** Assign the engineer, to the user facing the issue.
** Resolving tickets through GLPI ticketing tool
** Create, change, and delete user accounts per request.
** Applying updates, service patches, and configuration changes
** Sharing, Securing Accessing Files and Folders.
** Managing the User account and Computer account with its policy and profiles in Windows
** Monitoring Kaspersky Antivirus (KAV) console Resolving Internet, Antivirus patching and application related issues through remote desktop.
** Monitoring and maintaining computer systems and networks.
** Installation of all kinds of Printers including Network Printers & Scanner and
** Troubleshooting.
** Email client support for MS Outlook 2007,2010, outlook express, Windows Live mails.
** Maintains SLA for tickets closing.
** If tickets are incidents then troubleshooting for resolution.
** And if tickets are service requests then resolving issues by installation or configurations
** Respond users by taking remote using VNC, MSTSC,Team Viewer Windows Remote Assistance,Any Desk, etc.
** Lock the call in Dell,HP,HCL,Richo.
STRENGTHS :
** Self and team Motivator.
** Quick Learner and Listener.
** Confident, determined and decision maker.
** Adaptive, enthusiastic and highly presentable.
PROJECT :
1) Secured Wireless Communication Through Zigbee Using Cryptography & Steganography
2) Object Sorting Using Colour Sensor
EXTRA CURRICULAR ACTIVITIES :
** Played a key role in organizing various cultural & technical activities in college.
** Hobbies include Cricket,Chess, Watching Movies and Historical places.
PERSONAL INFORMATION :
Date of Birth : 02 August 1993
Father Name : Nagare Dagadu Tabaji
Permanent & Current Address : Vikas D.
Nagare, Room No 7,Sai Ganesh Chawl Pada No.4, New ShivajiNagar, Kalwa(East).
Languages Known : English, Hindi, and Marathi
Marital Status : Single
E-Mail : vikas,nagare2 AT gmail.com
Contact No. : +919665489470
DECLARATION :
I declare that the above informationis correct as per my knowledge.
DATE :
PLACE :