Ms. Prerana Anil Mahimkar
Email ID :-prerana.mahimkar05 AT gmail.com
Career Aim & Objective :
Want to work in a globally competitive environment on challenging assignments that shall yield the twin benefits of the job satisfaction working in the line with the wavelength of the management.
Academic/Professional Qualification:
DIPLOMA (DEVE) : From Maharashtra Board 1stclass in May 2006 (69.28%)
S.S.C : From Maharashtra Board 1stclass in March 2003 (68.13%)
Technical Skills :-
1.Ms-Office :-
** Ms-Word
** Ms-Excel
** Ms-PowerPoint
2. Internet
3. Computer Hardware (Assembling, Trouble Shooting).
4. Windows, AIX operating system
Technical Certification :-
** Microsoft Certified Professional (MCP) 070-270, Installing, Configuring, Administering, Microsoft Windows XP Professional
** IBM Certified DB2 UDB Database Administration- Fundamentals (DBA) – (000-610)
Work Experience :-
Present Profile Details:
Company :-Wipro InfoTech LTD.
Designation :-Site Incharge
Duration :- 01St Sep 2016 to till date
Responsibility :-
** Handling daily operations and managing all IT infrastructure teams
** Ensuring high productivity is acheived from every engineer.
** Handling customer escalations and engaging engineers for action on top priority.
** Sending out daily reports of pending tickets to customer.
** Weekly team meeting of IT engineer to discuss Continual Service Improvement plans.
** Ensuring maximum tickets are resolved and bringing down the call ticket count.
** Ensuring 100% SLA is achieved on every compliance.
** Monthly MIS review with customer.
** Ensuring that we are following all customer contractual obligations.
** Ensuring high Customer satisfaction index rating is acheived.
** Managing 3rd party resources. Salary & on boarding issues etc.
Pervious Profile Details:
Company :- Wipro InfoTech LTD.
Designation :- Mumbai Regional PRO (Partner Resourcing Officer)
Duration :- 17 Nov 2016 to 30th Aug 2016
Team :- 3
Responsibility :-
** Handling complete operation role of Mumbai PRO.
** Managing master data for Mumbai Region resource shuffling as per customer revenue.
** Managing master data for all PO contracts renewals. Ensuring that all PO are renew before the expiry to avoid any non-compliance.
** Managing Backup engineer request for Mumbai region. 90% requests honored. TAT of aligning resource within 1 day.
** Monthly and Quarterly basis sharing MIS report with respective team.
** Quarterly basis arranging Vendor meeting to discuss & close Regional PO / billing related issue.
** Managing Provision data & trying to reduce the amount.
** Managing synergy resources data & support them for their issues ( salary , attendance , claim etc)
Pervious Profile Details:
Company : Wipro InfoTech LTD.
Project Name :- HDFC Standard Life Insurance
Designation :-DB2 UDB DBA
Duration :- 09th Dec 2011 to 16 Nov 2016
Team :- 1
Responsibility :-
** Implementing online & offline backup and restore.
** Database upgrade/migration/Install Fixpack
** Working knowledge on AIX operating system
** Database recovery with minimum downtime
** HADR setup and it's monitoring
** Performed database troubleshooting and analysis using db2diag and db2pd tools
** Checked the database backup image's integrity using db2ckbkp
** Managing and Maintaining DR Databases as per DR Policy requirement
** Log shipping and applying on DR Database and keeping application ready for DR use
** Event Log Analysis : Capturing, Monitoring, Analysis and Needful for all Critical Incidences
** Manage database day to day operations
** Managing database space
** Monitor resource utilization on servers
** Updated the DBM and DB configuration parameter.
** Maintain DB2 objects; execute RUNSTAT, REORG and REORGCHK activity on monthly basis.
** Grant and revoke rights as per requirement
** Understanding and implementing all the database changes as recommended by application team
** Creating and maintaining daily checklist of DBA activities
Employment Details :
Company :- IMPACT Solutions (Wipro InfoTech LTD. )
Project :- HDFC Standard Life Insurance
Designation :- Application Admin
Duration :- 06th Feb 2011 to 08th Dec 2011
Team :- 1
Responsibility :-
** Responsible for Maintenance and customer support of key portals.
** Consultant Corner - A Hierarchy based Sales tracking and information sharing Portal.
** Tracker - Full cycle call center sales lead management portal.
** Print Man - Inventory and dispatch management Portal.
** Updating the portal data on daily basis with ETL framework.
** Checking the Data for Proper format, Naming conventions, tracking the upload.
** Providing application support to the end users.
** Direct interactions with customers on queries regarding with usage and issues on portals.
** Checking and taking action on Error log files.
** Testing the websites after data uploads.
** Coordinating between the user and the vendor.
** Assisting users to conduct User Acceptance Testing
Employment Details:
Company :- Nexpro Solutions (Wipro InfoTech LTD.)
Project :- HDFC Standard Life Insurance
Designation :- Asset Admin
Duration :-30th May 2007 to 06th Feb 2011
Team :- 2
Responsibility :-
** Maintenance of Asset Inventory Database for 438 HDFCSL locations.
** Managing 14,000 and above Assets at HDFCSL.
** Streamlined the processed related to PO wise Asset Tracking, Asset Tagging and maintaining records at a central repository.
** Updating new assets in E- asset tool and taking care of tagging all customer assets as per their requirements.
Maintaining inventory of each and every IT related assets for all stages like in used, spared scrapped or faulty.
** Maintain Data Inventory of all H/W and S/W assets giving Information like Location, Configuration details, Sr. No. Asset Code, AMC Details etc. (maintaining records at a central repository)
** Maintain Asset database of IT and Update the system to track the Installation / Movements and addition of Assets.
** Co-coordination with the Vendor to install the latest Equipments for H/W, S/W and Other peripherals (Like Printer, Desktop, Laptop etc.) andResolve the Hardware problems or Escalate problems for all the IT Material to Vendors.
** To log call with Vendor & to take a follow with them.
** Monitoring calls in E-Helpline to prevent any violations. Checking the Call Status for pending calls and guiding the team for prompt closure of such calls.
** Ensuring timely delivery and installation by vendors.
** Escalate issues as per the matrix in case there are resolution issues.
** To keep tracks of new user’s joining & to check installation of PC’s & Laptop.
** Sharing the Asset Report with customer on monthly basis.
** Preparing Asset MIS report.
** Having the Branch visit on monthly basis for audit the Asset Database.
** Co-ordination with Managers for asset verification on quarterly basis.
** Being the first level of escalation for all issues related to HO all escalated issues had to be analysed and satisfactory resolution given for the same.
** Involved in various asset related projects as per requirement of customer.
** Implementation of Six sigma in Asset Management in HDFC Standard life.
Project Profile:
Worked on Laptop Management Project.
Description :- 2300 Laptop Tracking & maintain of records for same For 475 branches at Pan India level.
Team :- 1
Responsibility :-
** Maintain laptop Inventory Database for 475 HDFCSL locations.
** Managing 2300 and above laptop at HDFCSL.
** Maintenance of laptop agreement form
** Tracking of all PO wise new laptops.
** Maintenance of hardware issue
Employment Details:
Company :- Xpro Solutions (Wipro InfoTech LTD. )
Project :- HDFC Standard Life Insurance
Designation :- Customer Support Engineer
Duration :- 15th Jan 2007 to 29th May 2007
Responsibility :-
** Provide Desktop Support for LOTUS NOTES
** (Installation and configuration /OS Client Side Connectivity Issues) and OS (Windows 2000, Windows XP, Office XP/2003 etc).
** L1 support for User / clients Specifies Application Management.
** Setup of new Client Machine in Domain & installing applications as per Business Requirement.
** To provide on-line solutions to user for (proxy, exchange etc).
** To solve problem thru LANDesk.
** Installation & troubleshooting of Windows XP/ 2000 /2003, and Installing and Updating Antivirus in Desktops, Laptops etc.
** Installation of local / network printers.
Personal Details :
Name :- Prerana Anil Mahimkar
Email ID :- Prerana.mahimkar05 AT gmail.com
Date of Birth :- 05th Aug. 1987
Marital Status :- Single
Language known :- English, Hindi and Marathi
Hobbies :- Traveling, Trekking, Listening to Music,
Strengths :- Positive Attitude, Team Spirit, Excellent Problem Solving, Adjust in multi-cultural environment
Place : Mumbai
Date :
( MS. Prerana A. Mahimkar)