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BPO Call Center, Back Office >> Team Leader / Subject Matter Expert 
BPO Team Leader Resume Sample, Experience : 8 years

    

Biodata

Name of the Candidate:Sreekanth
Name of the Post Applied:BPO Team Leader
Job related skills / software:Train the new automation team members, Analyze the automation opportunities (Initial study, Validating BRD, Developing the automations, Testing the automation, Internal/External Client Demo and Sign off and Acknowledge the respected stack holder etc.
Category:BPO Call Center, Back Office
Sub Category:Team Leader / Subject Matter Expert
Years of Experience:8 years
State:Karnataka
Gender:Male
Salary Expected per Month(Rs):40,000 to 50,000
Highest Qualification attained:M.C.A. / MCA : Master of Computer Application
Major / Specialization:Computer Science
Email Id:sreekanth.hyd143 AT gmail.com
 
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :

    

G. Sreekanth
Plot : 21, 3rd cross,
Near Jalagaramma Temple,
Lotagollahalli, Bangalore – 560094
Mobile : 9652370948
Email : sreekanth.hyd143 AT gmail.com

Career Objective :
To seek challenging assignment and responsibility, with an opportunity for growth and career advancement as successful achievements.

Professional Experience and Summary :
** Experience in Data Analysis and Analytics with Automations by developing in Main Frame application by integrating with Excel to gather data , analyze, design and developed application in domain like Banking (Mortgage).
** Experience in integrating Excel with Web and exporting and importing data and vice versa.
** Experience in publishing automated creating Dashboard and experience in Coding Macros.
**  Experience in importing and exporting the data in to MS Access using SQL commands in Excel which can be used by multiple users at a time, experience in Advance Excel, VBA, Macros, Coding Macros etc.
**  Hands on experience in Creating Dynamic and Adhoc Macros as per Stake holders request as per day to day business needs and experience in VBA Development, Reporting
**  Strong ability to provide deeper insight/forecasting with regards to specific project requirements and capable of supporting/maintenance projects independently.
**  Capable to complete the projects under given time, meeting specifications and quality.
**  Worked closely with Mortgage process and created automations as per client’s request.
**  Exceptional Logical, Analytical and Project Management Skills.

Technical Expertise :
Expertise  : Visual Basic for Applications (MS-Office), VBA, SQL with Macros
Application  : Main Frames, MS-Office
Languages  : C, C++, Java, COBOL& PHP
Data base  : Oracle &MS-Access
Packages  : MS-Office(Word, Excel, Power point) & DTP
Operating System  : Windows 98, 2000, XP, Windows7-8 & UNIX
Web Technologies  : HTML, VB Script & Java Script.

Educational Qualification :
**  MSc Psychology from S.P. College affiliated to Dr.B.R.Ambedkar Open University, Hyderabad since 2014 to 2016.
**  MBAfrom P.G.R.R (CDE) college affiliated to Osmania University, Hyderabad since 2010 to 2013.
**  MCAfrom Sree Dattha Institute Of Engineering & Science, Sheriguda, Hyderabad affiliated to J.N.T.U. Hyderabad since 2007 to 2010.
**  B.Sc. [MSCs]from New Science Degree College, Ameerpet, Hyderabad affiliated to Osmania University since 2007 to 2010.
**  Diploma in Data Entry Operator.
**  Post Graduate Diploma in Computer Applications with Merit certificate.
**  Diploma in Type (Lower Grade).
**  Intermediate from Govt. Junior College, Malkajgiri, Secunderabad.
**  S.S.C. from Z.P.H. School, Malkajgiri, Secunderabad.

Current Roles as Team Leader & Responsibilities:
**  Team Leader– PEX Automation Team.
**  My job requires me to train the new automation team members, Analyze the automation opportunities (Initial study, Validating BRD, Developing the automations, Testing the automation, Internal/External Client Demo and Sign off and Acknowledge the respected stack holder etc.
**  Develop the critical automations like (Mainframe extraction, Web scraping, Automated reports, Develop web pages and java based tools, Develop various automated tools in MS-Excel, MS-Word, MS-Access Etc.).
**  Responsible to identify and handle end to end automation of processes which would result in improved product quality, eliminate redundant tasks.
**  Direct and manage project development from beginning to end.
**  Develop full-scale project plans and associated communications documents.

Previous Role as AutomationBusiness Analyst:
**  Responsible for Analysis & Development, Design, Maintenance, Insights, Support using VBA, HTML and VB Script.
**  Created VBA Macros for automations that will automatically reduce the manual intervention for the business need and client requirements creating WEB SCRAPPING.
**  Closely work with the operations team to understand the process better for automation building and which would help to eliminate the waste time.
**  Timely completion of the assigned projects with 100% accuracy.
**  Responsible for the projects automations through VBA Codes/ Formulas and Macros to speed up the Process and maximize the accuracy.

Employment History:
**  Joined as Process Associate in CoreLogic on 5th August 2010, Cognizant and acquired CoreLogic on 18th August 2011.
**  Promoted as Senior Associate on 1st Jan, 2013 and moved into PEx Team as Business/Automation Analyst.(Initial study, Validating BRD, Developing the automations, Testing the automations, Data Analysis Etc.)
**  Promoted as Process Specialist on 1st Jan, 2015.
Responsible for Analysis & Development, Design, Maintenance, Insights, Support using VBA, HTML and VB Script automations for Current account. Created Automated Dashboards, VBA Macros for automations that will automatically reduce the manual intervention for the business need and client requirements creating WEB SCRAPING.
**  Promoted as Team Leader on 1st Oct, 2016. Responsible to identify and handle end to end automation of processes which would result in improved product quality, eliminate redundant tasks.
**  Direct and manage project development from beginning to end.
**  Develop full-scale project plans and associated communications documents.
**  Train the automation team and Analyze the automation opportunities.

Professional Strengths :
**  Good Communication and interpersonal skills.
**  Ability and desire to learn a new subject with in a short span of time, high motivation levels.
**  Ability to match the quantity and quality standard of the organization, ability to work in shift basis.
**  Positive attitude with the ability to meet deadlines, positive attitude towards peers, superiors and subordinates

Professional Achievements :
Have been awarded several awards like :
**  Certified as Idea Champion Award in the year 2014
**  Certified as Lean with Basis Six Sigma Bronze Certification in the year 2014.
**  Certified as Lean with Basis Six Sigma Silver Certification of the year 2015.
**  Certified as Lean with Basis Six Sigma Gold Certification.
**  Certified as ProcessONE Automation(Level-1) Certificate for successfully completing intelligent process automation training and assessment.
**  AwardedWow, Opel, Unicorn, Game changer and Phoenix Awards (Cognizant internal awards).
**  Awarded Operational Award for Best Performer of the Year.
**  Awarded KAIZENAward for the Projects implemented in Automation.
**  Created Automation Tools for various Clients in Cognizant.
**  Was Appreciated by Management (TL/Managers/SDM/DGM/GM and Director) for helping various processes to improve their Quality.
**  Apart from Management, was also appreciated by Client for the automation tools which was helpful to improve the Quality and Productivity.

Job Profile & Responsibilities :
Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality.

Personal Profile :
Name  : G. SREEKANTH
Father’s Name  : G. Raja Rao
Date of Birth  : 9th May 1984
Native Place  : Chitoor (Andhra Pradesh)
Marital Status  : Married
Languages known  : English, Hindi & Telugu
Hobbies  : Reading Books and Watching Television
Reference  : S/O. G. Raja Rao
Plot : 21, 3rd cross,
Near Jalagaramma Temple,
Lotagollahalli, Bangalore – 560094
Mobile  : 9652370948
Email  : sreekanth.gouthami AT gmail.com

Career Goal :
To reach respectable position in esteemed organization, in the process make a name for myself.

Declaration :
I hereby declare that the above mentioned details are true and correct to the best of my knowledge and belief.

Place :
Date :

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