L.Raju,
Hyderabad
Mobile : +91-9963011825.
Email : lraju090 AT gmail.com
Career Objective :
To make my career in reputed organization where there is an ample scope for growth for an individual and professionally by welcoming new challenges and working on the core assignments to achieve the deliverables as per the Organizational requirement.
Education Profile :
** B.Sc (M.P.C) from Bhavan’s New Science College.
** Intermediate (Math’s) from Board of Intermediate.
** SSC from Board of School Secondary Education.
Technical Skills :
** Proficient in Advance Excel (Lookups , Formatting Techniques , Text Functions able to write complex formulas )
** Proficient in MS – Access ( Design Queries with Different criteria’s , Complex formulas , Design Macros )
** Basic knowledge in VBA and SQL.
Work Experience - 3 :-
Working as a Sales coordinator in executive role forBharti Airtel LTD,from Aug’2015 to till.
Job Profile :
** Prepare, analyze and publishing of daily, weekly and monthly reports using Access and Excel on Telemedia process.
** Responsible for Clearing the Pending Orders and complaints of new broad band connections.
** Coordinating With all Area Managers, Distribution channels, Customer service department and technical team for closing the pending broad band connections.
** Drove the 126 RWA Visits agenda to resulting 99 proposed network enhancement with branding support from Marketing.
Work Experience - 2 :-
** Worked as an Associate-MIS for Customer servicein VODAFONE ESSAR SOUTH LIMITED (Clie
nt), from Aug’ 2014 to Aug'2015.
Job Profile :
** Prepare, analyze and publishing of daily, weekly and monthly reports using Access and Excel on various business KPI’s.
** Monitoring CSAT scores for the circle on a daily basis and provide inputs to all the support functions to ensure better customer experience and satisfaction.
** Daily reports Complaints/request/Enquiries dashboards, CSAT% dashboard, TAT dashboard & Repeat analysis dashboard.
** Analysis on complaint, requests and enquirie on a daily basis contributing to key insights required to work towards reducing the counts month on month.
Work Experience - 3 :
** Started Career in Hinduja global Solutions as a Customer relation officer in 24th November 2011 and Worked till 31st July’2014 in Analytics Process.
Job Profile :
** Prepare, analyze and publishing of daily, weekly and monthly reports using Access and Excel on various business KPI’s.
** Daily reports of Complaints/ Request / Enquires and Making dash boards of SLA% , Resolutions % and Repeat % for Pan india .
** Preparing the Monthly and yearly wise KPI reports and ad hoc requests according to the business requirements
Attributes :
** Good Communication skills.
** Able to deal with high stress situation.
** Can Work Under any Environment
Personal Profile :
Name : L Raju
Father’s Name : L Narsing Rao
Date of Birth : 13-Aug-1989.
Marital Status : Unmarried.
Nationality : Indian
Language’s known : English, Hindi and Telugu.
Date :
Place : Hyderabad