CAREER OBJECTIVE :
To work in a corporate entity which provides a challenging and competitive work Environment and to achieve excellence through my dedicated work
KNOWN LANGUAGES :
English Fluent [Speak and write]
Hindi Fluent [Speak]
Arabic Working knowledge
Tamil Native [Speak and write]
Malayalam Fluent [Speak ]
EDUCATIONAL DETAILS : [Basic and Technical]
Completed on 1983 S S L C A H S S Thiruvattar, Tamil Nadu ,India
Completed on 1991 I T I/ M M V Tagore I T I ,Tamil Nadu, India
Completed on 1994 Diploma/Auto mobile Engg Government polytechnic TVM , India
TRAINING DETAILS : GM WIN[S] 000 403 733
General Motors North American Export sales, Middle east Operation Technical Training.
[1] Electrical& Electronics Training.
[2] Power train transmission Training.
[3] Engine Management Training.
[4] A/C [HVAC] Training.
[5] General repair Training.
[6] Customer Enthusiasm Training.
[7] Customer Relation and handling Training.
[8] Fix it Right First time Training.
[9] TECH 2 Training
[10] GDS Training
[11] MDI Training
[12]GM WBT Training Completed 100%
[13]GM Policy & Procedure
[14] Active Consultants Training
ADDITIONAL TRAINING :
[15] PWIS Tester Training [Porsche Vehicle]
[16] RUF High performance Modification Training [RUF Vehicle]
PROFESSIONAL WORK EXPERIENCE :[Starting from the latest ]
Dec 2009 May 2011 :UMA/GM DEALER/ Jeddah/ Saudi Arabia
Position : Main workshop Foremen/Supervisor
Reporting direct to the Workshop manager, Responsible for the allocation of work to a team of 7 Technicians [five team 34 technicians in the main workshop], Ensuring the technicians are fully utilized to improve the productive hours during operational hours, Provide technical guidance and support to the technicians, Allocate jobs according to the technical skill levels of technicians, Ensure that the repairs are undertaken within the manufacturer agreed time limits and standard, Manage the workshop warranty procedures and ensure manufacturer guidelines are being maintained, Maintain accurate records for all jobs, Identify staff training needs, Provide practical assistance on-the-job training and technical advice, Inform to the Service Advisor and Workshop Manager if it necessary on any unclear working instructions or costly extensions on the repair. Joint road test with customers or technicians whenever it need, and Responsible about the workshop cleanness.
Reason of leaving the Company : Resigned the Job Due to the said incentive was not paid
Feb 2007 Nov 2009 : RUF Bahrain [High performance Vehicle
Manufacturer] Bahrain/ Manama.
Position : Plant In charge/Foremen
Reporting to the General manager ,Preparing materials for new vehicles Receiving Vehicle for repairs, Preparing job card to carry out the job, Customer communications, Assign Job to technicians, Road testing, And Warranty write-ups (Cause & correction) Assisting with all Department, Staffs for smooth and good business. [ unfortunately The plant was shut down Temporary. Due to Economy Crisis and its Located Beside of Bahrain BIC]
Reason of leaving the Company : The plant was shut downed Due to Economy Crisis.
Feb 2004 Feb 2007 : NMC/GM DEALER/ Bahrain/ Sitra.
Position : Main Workshop Supervisor/in charge for
Cadillac/HUMMER
Reporting to the workshop manager ,Organizing the workshop, Diagnose the complaints, Assign the job to Technician ,Assist to technicians , Give quality job to customer , Assist to service Advisors to write and understand customer complaint clearly as technicians understand , Customer Communications, Educating customers about the product [Normal characteristic and abnormal characteristic of the product].Road test the vehicles on critical situation to identify the problems or make sure the customer complaint solved 100% before the vehicle delivery to the customer . Monitoring workshop Warranty write ups. [Cause & correction]. And Coordinating with workshop manager to achieve monthly target.
Reason of leaving the Company :The Passion of Racing Cars pushed me to Resign the job and join with the High performance vehicle manufacture company So I was Resigned.
Oct 2001 Jan 2004 : Al YOUSUF / GM DEALER/ Dubai UAE
Position : Main workshop Supervisor
Reporting to the service manager Organizing the workshop, Diagnose the complaints of the vehicle Assign the work to Technicians, Assist to reception, Quality check up, Customer Communications, warranty Write-ups [cause & correction] Monitoring workshop cleanness, coordinate with direct managers to achieve monthly target.
Try to keep 100% customers satisfaction score.
Reason of leaving the company : Resigned, Because of the management Decided to sale the company So I was left Company [ Now the Company called Al Ghandi Motors]
Jun 1998 – May 2001 : UMA/GM DEALER/ Jeddah / Saudi Arabia
Position : Main workshop supervisor
Reporting to the workshop manager. Diagnose the complaints, Assign the work to Technicians, Assist to technicians, Assist to reception, Quality check up, Customer Communications, warranty Write-ups [cause & correction] Monitoring workshop cleanness, coordinate with direct managers to achieve monthly target. Try to keep 100% customers satisfaction score.]
Reason of leaving the company :I was left for Six month Vacation Because of my Child illness. But I couldn’t Go back The Correct Time.
Aug 1995 – Nov 1997 : ALJOMAIH AUTOMOTIVE COMPANY/GM Dealer
Dammam /Saudi Arabia.
Position : Technician Drivability ,Electrical and General Repairs
[Specialist for Automatic Transmission]
Diagnose the complaints and carry out the repair as per GM quality standard. And
Perform the quality road test.
Reason of leaving the company : I went Six month vacation. Due to My Marriage.
SKILLS :
Expert to perform all diagnose in the vehicle and carry out the job as per manufacturer standard
Deliver the highest technical standard, workmanship & quality from the workshop staff in order to assure total customer satisfaction
Supervise the workshop, work distribution and its staff to achieve maximum productivity.
Maintain a comprehensive library of Technical literature.
Train & coach Technical staffs.
Audit Workshop standards and quality of repairs on regular basis.
Ensure Workshop Control Boards are being operated correctly to monitor work distribution between main Workshop and Body shop. (if applicable, Express Service facilities)
Audit regularly Work Write-ups/worksheets to ensure they are written up and recorded accurately.
Ensure adequate supply of Clean Service Kits and vehicle protection aids are used at all times.
Instruct Team leaders /Mechanics concerning repair procedures.
Co-ordinate Workshop staff training plan with the Training Manager, internal & external.
Ensure that Technicians are conversant with Service and Workshop bulletins, rules and safety matters and maintain discipline.
Audit additional worksheets are completed correctly together with any time extension to original completion deadline.
Test drive vehicles after completion of work when necessary, to monitor quality control.
Ensure adequate workshop staffs are available for the required workshop loadings. Ensure that time control procedures are adhered to.
Be responsible for general order & cleanliness in the Workshop. Ensure that tools, special tools, equipment and Workshop literature are complete and up to date.
Ensure that all Warranty work carried out complies with Manufacturers terms and conditions.
Monitor replacement and exchange parts are returned for claim.
Advise Service Adviser and Technicians whether work is retail/warranty/internal and ensure Technicians retain parts when required.
Arrange Emergency Service or overtime cover as specified by Service Manager.
Provide technical backup for Service Advisors and technical information when necessary to customers.
Ensure to conversant with all Technical updates.
DECLARATION :
I hereby declare that the above furnished information’s are true to best of my knowledge
DATE :
PLACE :