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Back Office Process Executive Resume Sample, Experience : 12 years

Career objective :
I would like to join a company where the work requires a greater variety of experience for advancement and which would provide me the opportunity to further enhance my knowledge and personal development.

Educational Qualifications :
1. B.Sc. (pass) from A.P.S University Rewa (M.P) 2001.
2. Higher secondary from M.P. Board Bhopal 1996.
3. High school from M.P. Board Bhopal 1994 .

Professional Qualifications :
**  One year Diploma Course in P G D C A (Post Graduate Diploma in Computer Programming and Application) from APS University.
**  Page maker From Genesis Computer.
**  One year Diploma course in H. D. C. P. A. from AISET REWA CENTER.

Technical skills :
**  Typing Speed is above then 45 W.P.M ( in English )
**  Typing Speed is above then 35 W.P.M ( in Hindi )
**  Well Versed in MS Excel, Lookup, Pivot Table, Macro etc.
**  Well Versed in MS Word and Power Point and other office software
**  Worked with Clients Desktop online.
**  Able to learn any software for company requirement

EXPERIENCE :
Feedback Infra Pvt Ltd (Since 9 Dec 2013).

Project location :
NAYA RAIPUR DEVELOPMENT AUTHORITY, Naya Raipur (C.G.)

1. In Engineering dept. work under Superintending Engineer. Manage all email and send reply, Keep all the record according to guideline, letter drafting , put up the note sheet, Making Agenda for board meetings, and other work assigned by SE sir.
2. Supporting team for back office work like formatting document, online search, scan the documents etc.
3. Assist to senior for projects of NRDA.
4. In administration section I had worked for Manage all employee details and process the payment every month. Also process payment for all bills. Assist the accounts department for making the salaries of employees,
5. Worked in Soochna ka adhikar Section and Finance Section
6. Proper Labeling along with Cover Pages for identification of files.
7. Any Other Jobs assigned by the Department Head.

Projects :
I have worked with many projects in NRDA here some list.
1. Budget related work for Naya Raipur Development.
2. EOI Dispensary sector 26 and Evaluation
3. Housing Plot-Sec 15
4. Application for allotment of Sr. Secondary School in Sector 17
5. RFP Marketing Retail CBD
6. Industrial Sector 5 and 22
7. RPF of Laser Show Evaluation and Laser Show Evaluation
8. Evaluation RFP Railway
9. Data analysis for Office Complex sec 24 Plot 7 and 8
10. incremental housing
11. Agreement JIS Knowledge Park
12. Allotment Of Plot in Sec 30
13. EOI School in sector 26

Noybl Infotech Pvt.Ltd. (Since –1 May 2011 TO 7 Dec 2013 ) :
Designation- Call Center Operator Cum Team Leader

Job Responsibility:
1. Handle both Incoming and Outgoing Call and solve the public problem related to Voter ID Card and Elections.
2.


Compiling the Data received from Call Center Operators and arranging the data and sends it to respective e-mail address.
3. Preparation of MIS.
4. Any Other Jobs assigned by the Department Head.
5. Manage the team of data entry project.

Major Projects :
1. Chief Election Office, Call Center Project (for toll free no.1950)
2. 10th and 12th Students Detail Entry
3. C.G. Vyapam, Data Entry project.

IBM Daksh Business Process Services Pvt.Ltd. Gurgaon:
Designation-Customer Care Executive
(since – 29JAN.2010 TO 30 OCT2010)

Job Responsibility  :
1. I worked with U S A PROCESS (UNITED HEALTH GROUP)
2. I have worked with software UNET and COMET
3. I pick the claim then open that customer database and match the information according to guideline, if we find customer is eligible for payment then we pay them.

Omniglobe Information Technology (India) Pvt.Ltd. :
Designation – Data Processing Engineer
(Since 22 sep 2008 to 28 Jan 2010)

Job Responsibility :
1. I have worked with client base software RIO, CCI, MSS
2. I have worked with USA Process (Nuvox, Portout)
3. I have received request from other telecom company of USA for number porting, them match the given information of NUVOX customer by client’s data base (CCI,RIO) if I find correct information then freeze that numbers and send a mail to NUVOX For porting that number
4. I have worked with address validation them in same process

M/s Satyanarayan Ramniwas (Auth. dealer bharat petrolium corporation ltd.)
Designation – Back Office Manger (since 22 Feb 2003 to 31 Aug 08)

Job Responsibility
1. As a B O M responsible to complete managed back office work with operational work
2. Managed billing with accounting work in firm
3. Make Salary report for all employee
4. Managed all kinds of transaction with petro card and smart card.

Strengths :
**  Operate independently or within a team.
**  Motivated & goal orientated.
**  Optimistic & a creative thinker.

Personal Information :
Father’s Name  : Shri Brijwasi Lal Mishra
Mother's Name  : Smt. Sawitri Devi
Date of Birth  : June 05, 1979
Nationality  : Indian
Gender  : Male
Marital Status  : married
Permanent Address  : Vill&Post- Amilki. Dist – Rewa M.P.
Languages Known  : English & Hindi
Hobbies  : Surfing on net, Traveling, Reading Book, Listening Music etc.

Declaration:
I hereby declare that the above furnished information is true to the best of my knowledge.

Date :
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