Objective :
To work in a globally competitive environment and to bring out the best, combining my skills and available resources to achieve the goal of the organization.
Areas of Expertise :
Managing the overall Desktop of LAN involving configuration and maintenance of application databases..
Managing the installation, configuration & maintenance of servers, workstations, printers, network services and peripherals on multiple platforms.
Printer repair or Troubleshoot.
Academic Qualification :
Bachelor Of Arts Delhi University.
10+2 from Bihar Board.
10th from Bihar Board.
Professional Qualification :
IDCHNE
MCSE
CCNA
Work Experience : 1 Years 6 month
Desktop Support Engineer
Surya Roshni Ltd.
March 2011 to till Date.
Responsibilities :
All type Printer (Dmp & Laser) Troubleshoot.
Regularly perform hardware and software maintenance
Good Team Work with all Technical staff.
Local Networking Troubleshoot.
Troubleshooting & Maintenance of Desktop PCs, Laptops, Printers, Scanners and all the ITHardware & Network equipments installed at customer site.
Internet sharing, Printer Sharing & Mail Configuration in MSOutlook 2007 & in Outlook 2010 and Trouble shooting.
Hands on experience of providing internal support to the desktop systems and network infrastructure.
Familiarity with computer based and networked hardware and software systems.
Skilled in troubleshooting all desktop and server operating systems and hardware .
Outstanding ability to work shooting and configuring Remote access, VPN, Wireless routers, Cable modem , Exceptional skills to work on MS Office 2003 and 2007 .
Proficient in using call tracking software
Assisted the end users, installed and performed troubleshoot on the hardware and software.
Provided assi
stance to the desk users in using the new and existing technologies.
Answered all client and management queries and requests and provided status reports for the same.
Customer Support Engineer :
Chhaya Technologies
November 2010 to March 2011
Responsibilities :
Installation of Microsoft Operating System (Win 98,Win 2000, Win XP, Win 2003 & 2008 server etc) Applications & software .
Trouble shooting of Microsoft Operating System, Hardware and Networking problem.
Configure mails through Microsoft Outlook & Outlook Express & Troubleshoot.
Local Area Networking of the systems and related troubleshooting,
Troubleshooting & Maintenance of Desktop PCs, Laptops, Printers, Scanners and all the ITHardware & Network equipments installed at customer site.
Internet sharing, Printer Sharing & Mail Configuration in MSOutlook 2007 & in Outlook 2010 and Trouble shooting.
Hands on experience of providing internal support to the desktop systems and network infrastructure ..
Familiarity with computer based and networked hardware and software systems.
Skilled in troubleshooting all desktop and server operating systems and hardware .
Outstanding ability to work shooting and configuring Remote access, VPN, Wireless routers, Cable modem , Exceptional skills to work on MS Office 2003 and 2007 .
Proficient in using call tracking software
Assisted the end users, installed and performed troubleshoot on the hardware and software.
Provided assistance to the desk users in using the new and existing technologies.
Answered all client and management queries and requests and provided status reports for the same.
Maintained the Desktop Support SOPs and prepared training manual for the second line support team.
Personal Details :
Nationality : Indian
Language : English and Hindi
Hobbies : Surfing Net
Place : Delhi
Date :