R. Karthik
Mobile : 9940670527/9840261970
Email : karthikramanrao AT yahoo.com
Highlights :
** Hardworking, Self-Motivated and Proactive
** 8 years of experience in Office Automation Industry
** 2 years of experience in handling teams
** 2 years of experience in Dr. Agarwal’s Eye Hospital as Senior Executive
** Proven leader with strong team management capabilities
Professional Experience :
** Working as Senior Executive in Dr.Agarwal Eye group of hospitals from Aug 2015 to till now
** Worked as Customer Support Executive in Domino Printech India from Nov 2013 to July 2015
** Worked as Service and Sales Executive in HCL Infosystems Pvt Ltd in Chennai from July 2007 to October 2013
Educational Qualification :
Bachelor of Electronic Science Pursuing Master of Business Administration(Marketing Management)
D.R.B.C.C. Chetty Hindu College Annamalai University 2006 2017
Professional Qualification :
1. Completed PLC course in Remotech Automation ,Chennai
2. Completed Diploma in Computer Application from India Computer Technology.
3. Completed A+ and completed N+ Certification Courses in––IT, Anna Nagar.
4. Pursuing MBA in Marketing from Annamalai University through distance education
Experience Details :
Dr.Agarwal’s Eye Hospital – Aug ’15 – Till date
Designation : Senior Executive-Supply chain Management
Purchase :-
** Price negotiate with the vendor for purchasing & responsible for vendor management/Registration, vendor up gradation vendor evaluations.
** Issue Purchase Orders/Work Orders and Coordinate work execution
** Coordinate with suppliers to ensure on-time delivery
** Plan and manage inventory levels of product AT Warehouse - Weekly procurements
** Coordinate with Accounts team for Supplier payments & build a good relationship the company
** Handle and claims to vendors for defectives, shortage, Expire
** Ensure & store Allocations on new launch products - Store wise
** Monitoring and Plan requirement of import products - Capex & Consumables
** Preparation of Forecast on Specify Brands/Products and control stock-out issues
** Meeting with Supply chain/Training head for Stock-out issues and finding alternative
* Maintain & Control Product Master, Vendor master , Supplier master.
** ERP Oracle Netsuite used for creating and releasing Purchase order to the Vendor
** Medics and Idemed used for GRN Process
** Resolving the ERP ISSUE through IT Support and Tracking the IT Issue in the Google Sheets.
Domino Printech India Pvt Ltd – Nov ’13 – Jul ‘15 :
Designation : Service Engineer
Roles and Responsibilities :
** Install, Configure and Maintain Production based Inkjet printers (Domino Inkjet printers like Domino A series plus, A Series Classic model, Cube series model)
** Ensuring highest level of Customer satisfaction
** Maintaining AMC of the printers
** Achieving monthly/quarterly targets
** Preparing weekly report and send it to my reporting manager
** Attending monthly meeting and giving the feedback of the machines
** Data submission for Daily, Weekly & Monthly summary report
** Exposure to Quality processes in handling calls to provide defect free resolution to the customer’s problem
** Maintaining SLA for the calls open or assigned and ensure customer satisfaction
** Responsible for Asset Management for the devices
** Root Cause Analysis for repeat calls.
HCL Infosystems :
Designation : Service Engineer
Roles and Responsibilities :
** Install, Configure, Maintain, Service, Troubleshoot- Printers, ,Scanners, MFD devices (Brands : Toshiba, Konica Minolta, Lexmark ,Richo)
** Installing the device driver software through CD-ROM
** Troubleshooting the devices by checking Operating Systems from Windows 98 till latest version in Windows and ensuring the setup is properly configured in the desktop
** Checking the network connectivity like cables, routers, switches
** Sharing the MFD devices through LAN in the desktops and laptops
** Open, Assign, Calls through SAP
** Troubleshooting OS related issues (Windows XP and windows 7), hardware related issues, networking issues, configuring ip address in printers and desktop, laptop, video conference infrastructure.
Generating reports on daily basis calls, monthly AMC reports, collecting. Customer Referral Letters from Customers regarding the job satisfaction once completing the job from the customer site.
** Handled installation, repair and maintenance of Toshiba photocopier machine and Telecom products like Ericsson and Aethra
** Configuring the IP address, DNS, LAN under different network topologies and setting up Video Conference infrastructure
** Facility Management Engineer responsible for Installation of operating system, servicing the photocopier machine, network printers and network scanners
** Managing multifunction devices, desktops and printers for Office of Commissioner of Police, Chennai
** Responsibilities included giving handling new client acquisitions, AMCs with existing clients and sale of monthly consumables for all office automation devices
** Allocating service calls to the team members providing 24/7 support to key clients
** Facility engineer in HCL Infosystems
** Worked as Onsite engineer in Office of Commissioner of Police, Chennai,Ashok Leyland, Reliance, CAMS, HUDCO, BPCL, Indian Oil Corporation, ICICI Bank, Axis Bank, L and T Infotech Chennai by managing multifunction devices, desktops and printers and network.
** Supervise the Audiovisual technician staff, maintaining weekly time schedules as well as daily AV planning strategy. Monitor space usage and planning, customer support, A/V operations, inventory and maintenance of audiovisual equipment and computer equipment.
** Projector maintenance including digital and manual convergence.
** Installation of CD ROM, Sound Card, memory Cards, and Ethernet Cards. Required software installation as well as Desktop Support. Utilize Microsoft Office, Excel, and PowerPoint applications.
** Facility Management Engineer responsible for critical Video Conference infrastructure in CMC Vellore and Installation and maintenance of LCD and DLP projectors for ELCOT project
Personal Details :
Father’s Name : S. Raman (Late)
Date of Birth : 31.12.1985
Nationality : Indian
Gender : Male
Languages Known : To speak English, Hindi, Marathi, Tamil,Telugu
Address : New no 3, old no 2 1st floor,30th street Aditya Ramya flats, Chennai -600061
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