AFZAAL AHSAN SIDDIQEmail : afzaalsiddiq AT gmail.comMobile : +91-9985833529Career Objective :
To work in a globally competitive environment on challenging assignment that shall yield the twin benefits of the job satisfaction and a steady-placed professional growth.Educational Qualifications :
Bachelor of Technology (B-Tech) from Jawaharlal Nehru Technological University (2010)
Diploma from State Board Of Technical Education and Training.(2006)
Secondary School Certificate from Board of Secondary Education.(2002)Work Experience :
Worked as a Senior Associate in Wipro for 21 months.
Designation Senior Associate
Date of Joining 21st June 2011
Date of Reliving 09th March 2013About the Work Experience :
Snapfish is a photo website where in the customers can upload the photos and create various products like Photo mugs, Photos books and Calendars we have many products like Keychain, Bracelets and they can even order Prints as a birthday gift to their family and friends.Roles and Responsibilities :
Used to handle the US customer calls and give them the required information.
Use to help the customer how to upload the photos.
Used to help the customer regarding their order.
Used to help them in creating different products like Photo book Calendar and other products.
Used to check the status of the order and help with the required information.
Depending on the requirement fro client even handled the e-mail support queries of the customers.
During the season time acted as a supervisor and supported the agents regarding the issuesAchievements :
Appreciation from client for best performance in a real-time environment.
Met the month-on-month customer satisfaction metric for 2012.
Was one of the 5 member who got selected for the Chat Support from the Client based on the performanceTechnical Skills :
Basic Knowledge of Computer Good Command on Ms.-Office & Internet, PowerPoint.
English Typing Speed 40 to 45wpm.Personal Details :Name : Afzaal Ahsan SiddiqDate of birth : 01-07-1986Nationality : IndianLanguages Known : English, Hindi, Telugu, UrduAddress : Afzaal
H.No. Sponsored links :
Andhra Pradesh, IndiaDeclaration :
I hereby declare that all the information‘s provided above are authentic to best of my knowledge.
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