Sandeep Reddy Voorukonda,
Plot No :8, H. No: 3-14-125/2,
Sahara Estates, Near Vivekananda Statue,
Vanasthalipuram,
Hyderabad-500070,
E-mail : v.sandeepreddy157 AT gmail.com
Mobile : 91-9052229696
Objectives :
** Looking forward for a good career break through where I can expand my knowledge And refined my skills so that I can be dynamic asset to the organization.
Summary of Experience :
** Possessing 7+ years of vast experience in the field of Computer Hardware & Networking where Planning, Implementation, Administration and troubleshooting are involved with multiple platforms of OS viz., Microsoft Windows XP/Vista/Windows 7/Windows 8.
Expertise :
** Identifies, diagnoses, and resolves Level One problems for users of the mainframe, personal Computer software and hardware, Internet and new computer technology.
** Provides one-on-one end-user problem resolution over the phone for user approved Personal Computer (PC) software.
** Delivers, tags, sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals.
** Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, WLAN and local-area network access problems.
** Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements
** Able to provide a full range of support and client relationship services ranging from first through to third line support and customer on-site visits.
** Able to work independently and within a team-spirited environment.
** Attention to details with a desire to create high quality products.
** Strong presentation skills.
** Good knowledge and understanding of the network infrastructure and protocols such as TCP/IP, HTTP,etc.,
** Desktop (PCs, Laptops and Peripherals) hands-on experience for both hardware and software.
** Helps install local area network cabling systems and equipment such as network interface cards.
** Groups customers by keywords for profiling, sales and marketing campaigns, training.
** Supports multi-message campaigns via e-mail, mail etc.
Work Experience :
Company : Karvy Data Management Service Ltd, Pune fromApril 2015 to Feb 2017.
Designation :Executive.
Job Responsibilities :
** Supporting Helpdesk calls.
** Providing technical support for the Users in hardware and software related issues.
** Extensive experience in installation, administration and networking in various environments
** Configuration and Managing of Servers and Workstations
** Extensive knowledge in Computer Hardware
** Extensive knowledge in Symantec Backup Exec
** Good troubleshooting skills
** Manages the hardware, software, analysis, design, implementation and overall improvement of information technology at Compassion's Country and Area offices
** Responsible for maintaining the Backup network, hardware, software, files on a regular basis accordingly as per the company policies.
** Timely analyze whether any repairs or replacements is needed.
** Responsible for troubleshoot Microsoft windows issues.
** Responsible for configuring and troubleshooting Microsoft outlook accounts.
** Responsible for the installation of software’s like antivirus, MS-office, adobe & acrobat reader etc.
** Responsible for maintaining the network & troubleshooting the network related issues.
** Responsible for troubleshooting Internet issues.
Company : Cyient Limited, Hyderabad fromJune 2012 to April 2015
Designation :SystemEngineer.
Job Responsibilities :
** Taken daily Symantec backups on LTO tapes.
** Taken daily Symantec backups and restored the data.
** Troubleshooted on Symantec backups.
** Installed the windows patches from Microsoft and deploying in servers and desktops.
** Installed and troubleshooting on Microsoft Forefront Endpoint Protection Antivirus.
** Setting up the process for attending to the support request from the users.
** Laying down the network design for the premises and recommending the required equipment’s.
** Co-ordinated with vendors for the procurement of goods and internet linkage.
** 24 X 7 connectivity of head office with offsite locations through MPLS
** Got the issues solved in a timely manner and escalating the problems which require intervention from higher levels.
** Securing the mail servers, application servers and nodes from any security threats by installing firewalls and other security suites.
** Getting desktop PCs assembled and Operating systems & other applications installed.
** Deployed, maintained and troubleshooted mail servers, application servers, DHCP servers and modems.
** Troubleshooted on Basic Networking, Map drive, Data sharing
** Provided folders permissions to the end user as per project requirement.
** Ensuring proper working of all the equipment’s.
** Produced reports network productivity, plans and issues for higher management.
** Approved Microsoft patches and pushed to desktop and multi clients
** Tested and pushed Windows server patches
** Built and racked servers to corporate specifications.
** Planned backup and migration of data for decommission application
** Troubleshooted physical and virtual Windows servers and various active directory issues, including but not limited to site replication, group policies, and login scripts.
** Supported the primary site server and 200 remote management points.
** Planned, developed, and implemented IT solutions as and when needed.
** Ensure system connectivity of all servers, shared software and other applications.
** Strong understanding of Windows system administration, installation, security, user management, networking, disk configuration.
** 24X7 support for very intensive environment.
** Deploy and support Dell servers on Microsoft 2003 Enterprise Server platform, Dell workstations, laptops
** Demonstrate capacity for meeting deadlines and performing under challenging working conditions.
** Provided first-level technical support for client visit.
Achivements & Accreditations :
** Received the customer appreciation certificate for two times.
** Received the associate of the month and team of the month 2013-2015.
Company : JVR Infotech Limited (Client: Karvy), Hyderabad fromMarch 2010 toJune 2012
Designation :Customer Support Engineer.
Job Responsibilities :
** Helpdesk calls – hardware and software support.
** Provided technical support for the Users in hardware and software related issues
** Installed all Microsoft related products Eg : Microsoft office
** Installation and configuration (adding workstations to domain, giving suitable privileges to users on workstations and Installation of development software’s) of workstations according to the user’s requirement through remote desk top or remote desk top tools (Dame Ware and Intel admin)
** Troubleshooted of software issues of Hardware and Software issues.
** Configured new systems, applied patches, implemented software updated and handled desktop systems configuration and support.
** Troubleshooted systems fault finding and problem solving skills.
** Email support to the User (password resetting, enabling and disabling email accounts, Creating emails ids and forwarding mails to the concern person).
** Installed and Support for Microsoft, third party Applications and karvy internal Application.
** Inventory collection and asset management and helpdesk calls hardware and software Support.
Attend to helpdesk calls on regular basis.
** Managed regular day-to-day problem logged by users at helpdesk with a team of engineers as well as handling the administrative issues.
** Installed, Configured and maintenance of HP, IBM, DELL and COMPAQ PCs.
** Troubleshooted various Lenovo, DELL, HP and HCL laptops.
** Installed and troubleshooted of MS outlook Exchange client 2003/2007, Internet data card, Symantec Antivirus 10, End Point protection and remote tools like Dame Ware, etc.
** Installed&Configured of all Type of printers, such as Local and Network printers.
** Installed and administration of Antivirus on both server and clients ends (Symantec).
** Configured troubleshooted and taken backups from Microsoft Outlook and checked windows update and Symantec antivirus updates daily.
** Inventory collection and asset management and helpdesk calls hardware and software Support. Attend to helpdesk calls on regular basis.
** Monitored and maintained the LAN network, configured all workstation to act as DHCP client. First level network support such as enabling network points on switch, local and client connectivity issue .domain configuration of new Pcs.
** Crimped and Configured the RJ 45 Ethernet Network Connections.
** Taken daily backups on DVDs, CDs, Inventory collection and asset management, Helpdesk call –hardware and software support.
** Vendor management
Technical Qualification :
Certified MCITP-Server Administrator on Windows Server 2008
Software Skills :
Operating Systems : Windows XP/Vista/Windows 7/Windows 8/ Windows 10
Web Technologies : HTML, Java Script, DHTML, XML
Application Servers : IIS (Internet Information Services)
Tools : MS Office 2003, 2007/2010/2013
Hardware Skills :
** Assembling and Dissembling of hardware components
** Installing of hardware drivers
** PC maintenance and Troubleshooting
Academic Qualification :
** SSC : Divya Gynana Vivekananda High School - Nalgonda in the Year – 2002
** Intermediate : MPC from Gouthami Junior College - Nalgonda in the Year -2004.
** Graduation : B.E (CSE) from S.R.T.I.S.T - Nalgonda in the Year – 2009
Assets :
** Zeal to accept work related challenges, dedication towards work.
** Ability to learn new technologies and methodologies quickly.
** Good team coordination and Good communication skills.
** Strictness and dedicated towards the work.
** Self-motivated.
Personal Information :
Father’s Name : Prabhaker Reddy Voorukonda
Date of Birth : 15/07/1987
Marital Status : Single
Nationality : Indian
Passport No. : P3557998
Expiry Date : 04/08/2026
Languages known : English, Hindi and Telugu
Declaration :
The above furnished details in this form are true and correct to the best of my knowledge and belief.
Date :
Place :