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BPO Call Center, Back Office >> Customer Care Executive 
Customer Service Executive Resume Sample, Experience : 2 years

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Name of the Candidate:[Private]
Name of the Post Applied:Customer Service Executive
Job related skills / software:Handling the Advisor recruitments process, Help in the promotion of Service to Sales & Leads generation, Handling daily cash & cheque transactions.
Category:BPO Call Center, Back Office
Sub Category:Customer Care Executive
Years of Experience:2 years
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:M.B.A. / MBA : Master of Business Administration
Major / Specialization:Finance
Email Id:[Private]
Are you looking for job now?:No
Can the recruiter contact you?:No
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Resume Format / CV Sample Template / Example / Model :


To be a part of an ever-growing Organization and thereby grow consistently as a Professional and become a strong asset to the organization and contribute my share of responsibility.

1 MBA from Lovely professional university.
2 Gained exposure in the field of marketing and finance through projects such as Training needs analysis the customer satisfaction
3 Undergone industrial training at various locations
4 An excellent communicator with good interpersonal and communication skills

I am extremely well organized, motivated, and efficient. I am also proficient in working with teams or an individual basis. Meticulous work habit, takes pride in quality works and productivity. Possess excellent time management abilities and outstanding quality service. I Having Good Communication and Interpersonal skills.

02 years Experience in the field of Banking, Insurance & Finance sector. I have a good knowledge about these sectors and also having good knowledge about whole MS Office and Open Office.

Company : ICICI Prudential Life Insurance co. ltd.
Designation : Customer Service Executive
Product  :Life Insurance
Location : Dharamshala (Himachal Pradesh)
Duration : 18 June. 2010 to Till Date
Reporting Official  : - Branch Service Incharge ( Dharamshala)

Manually quality checking of Proposal Form and issue the policy.
Handling the Advisor recruitments process.
Handling daily cash & cheque transactions.
Ensuring that the Proposal Form is process according to the guidelines / policy of ICICI Prudential Life Insurance Co.

Coordination with sales team to resolve their queries
Daily calling to customer for renewal & Laps policy premium submitting.
Help in the promotion of Service to Sales & Leads generation.
Proficient with office related job as Back Office System.

Post Graduation :
Management of Business Administration (Lovely Professional University, Jalandhar )

Specialization  :
Major  : Finance
Minor  : Marketing

Graduation :
1 B.Com Professional from GNDU Amritsar in 2007.
2 10+2 From CBSE in 2004.
3 10th From CBSE in 2002

Scope  : The scope of the project was to Study the effectiveness of training programmes inING Vysya Chandigarh.
Title  : Perception of people regarding insurance and bank
Scope  : To study the Customer satisfaction level using different parameters

Industrial Visits  :
1.Hero Cycles Limited, Ludhiana
2.Verka, Ludhiana
3. National Fertilizer Limited, Nangal
Purpose  : For Practical Exposure.



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