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BPO Call Center, Back Office >> Team Leader / Subject Matter Expert 
BPO Team Leader Resume Sample, Experience : 6 years

    

Biodata

Name of the Candidate:Balasubramanuam
Name of the Post Applied:BPO Team Leader
Job related skills / software:Insurance, BPO, Health Care, Handling Customers queries regarding Products, Feed backs from Customers, Receiving complaints and resolving them in the best efficient ways.
Category:BPO Call Center, Back Office
Sub Category:Team Leader / Subject Matter Expert
Years of Experience:6 years
State:Karnataka
Gender:Male
Salary Expected per Month(Rs):30,000 to 40,000
Highest Qualification attained:B.Tech. : Bachelor of Technology
Major / Specialization:Information Technology
Email Id:bala.portea AT gmail.com
 
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
Sponsored Links:

Resume Format / CV Sample Template / Example / Model :

    

NAME  : L.Balasubramanyam
E-mail  : balasubramanyam.9611 AT gmail.com
Phone No  : +919611438875

CAREER OBJECTIVE  :
To work with progressive organization, this gives opportunity to work in a professional environment in achieving a common goal of the growth of the organization and for a bright personal career.

PERSONAL SKILLS  :
Comprehensive problem solving abilities, excellent verbal and written communication skills, ability to deal with people diplomatically, willingness to learn, team facilitator, adaptable to varying conditions, enthusiastic for teamwork.

EDUCATION QUALIFICATION  :
** SSLC ZPHS Ramasamudram 2006
** Intermediate (MPC) Sri Vijayavani JR College 2008
** B.Tech (IT) Sree Institute Of Technical Education 2012

TECHNICAL QUALIFICATION  :
Basics in Computer, C, Visual Basic & Linux Operating System.
A+  : Assembling, Trouble Shooting, Installations, OS installations,
N+  : Creating and Maintaining LAN and WAN, Trouble Shooting N/W’s and Devices, IP addressing, Subnetting.

PROFESSIONAL EXPERIENCE  :
1. Worked as Customer Support Associate from 25th June 2012 to 15th September 2013 in ING Vysya Life Insurance Company LTD.
2. Worked as Customer Support Associate (Email Support) from 16th September 2013 to 30th November 2014 in Aditya Birla Minacs World Wide LTD.
3. Working as Team Lead WFM form 15th December 2014 to till date in Portea medical home care services.

NATURE OF WORK  :
ING Vysya Life Insurance and Aditya Birla Minacs  :
** Handling Customers queries regarding Products, Feed backs from Customers, Receiving complaints and resolving them in the best efficient ways.
** Converting the calls received from clients into the valid leads and forwarding the same to the concerned branch coordinators spread all over India.
** Training the new agents in the best way to match the requirements of the operations.
** Handling Customer, Insurance advisor and Sales manager e-mails.

Portea Medical home care services  :
** Provide real-time monitoring and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives.
** Perform continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals / business objectives for a multi-site operation.
** Maintain constant communication with Operations teams to coordinate needed staffing adjustments based on current and forecasted results.
** Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi-site operation.
** Generates and evaluates staffing schedules, and ensures data updates into scheduling system.
Generates short and long-term staffing models and provides recommendations based on analysis.
** Compares results to forecast and identify opportunities for improvement.
** Provide daily/intra-day performance reports to leadership.
** Other related duties as assigned.

PERSONAL DETAILS  :
Name  :- L.Balasubramanyam
Father’s Name  :- Pedda Narayanappa
Mother’s Name  :- Narayanamma
Spouse Name  : Chaithraja.SV
Date of birth  :- 12th March 1991
Sex  :- Male
Nationality  :- Indian
Religion  :- Hindu
Marital status  :- Married
Languages known  :- Kannada, English and Telugu

STRENGTHS  :
** I always smile.
** I accept my mistake and learn from my mistake.
** I believe in myself and my abilities.
** I give 100% to any task to complete.
** I can adjust in any critical situation

WEAKNESS  :
** I can not control my own things.
** I trust easily on people who have convincing manner.

HOBBIES  :
** Listening to Music
** Watching TV
** Playing Computer Games

DECLARATION  :
I declare that the information given aboveis true to the best of my knowledge & belief.

DATE  :
PLACE  :

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