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BPO Call Center, Back Office >> Team Leader / Subject Matter Expert 
BPO Team Leader Resume Sample, Experience : 6 years

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Name of the Candidate:[Private]
Name of the Post Applied:BPO Team Leader
Job related skills / software:Planning , Monitoring & Coaching to maximize the customer satisfaction, Evaluate & Co-ordinate Operational, Admin , IT & HR issues for the team
Category:BPO Call Center, Back Office
Sub Category:Team Leader / Subject Matter Expert
Years of Experience:6 years
State:West Bengal
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:B.Com. : Bachelor of Commerce
Major / Specialization:Commerce
Email Id:[Private]
Are you looking for job now?:No
Can the recruiter contact you?:No
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Resume Format / CV Sample Template / Example / Model :


Career Objects  :
To be a part of an organization which propagates a Learning environment & growth prospects . Where I bring to board my organizational skills and people management skills & get the desired output .

My Attributes  :
1) Proven strength in problem solving , coordination and analysis .
2) Has the eagerness and aptitude to learn and adapt good things from the present status .

Work Experience  :
Organization  : IBM DAKSH Business process Services Pvt. Ltd. Kolkata .
Designation  : Operation Lead .
Tenure  : Since 05th July’06 .

Process associated with  : Telecom .
Achievements in the Organization  :
1) Promotion to the Team Lead profile from a CSR profile by dint of my relentless good performance
2) Assigned a job of handling a team of executives in the scope of a Team leader and managing their performance .
3) GEM Award ( Going the Extra Mile ) for the 2nd Quarter,2009 & 01 st Quarter of 2010 .

Job Responsibilities  :
1) Planning , monitoring & coaching to maximize the customer satisfaction .
2) To be responsible to meet & exceed all agreed SLA’s & performa

nce parameter .
3) To provide support to the team by acting as the first line of escalation of customer related issues to accomplish the goal of providing exceptional experience .
4) To embody the spirit of excellence through team building , able leadership , team meetings .
5) Working as a Team SPOC for all non-operational & departmental issues .
6) Evaluate & co-ordinate operational , admin , IT & HR issues for the team .
7) Ability to achieve stretched targets and take dicisions as well as manage complex / deficit employee situation .
8) Effective performance planning for self and for the team through data collection & analysis .

Project Handled  :
1) Reduction of productivity gap in the Unique Documentation of the LOB .
2) SPOC for Client Updates & Knowledge Application update .
3) Escalation Manager

Educational Qualification  :
Passed B.Com from Bongaigaon College under Guwahati University in the year 2004 .

Personal Information  :
Marital Status : Single
Language Known : English , Hindi , Bengali and Assamese .
Nationality  : Indian

Declaration :
I hereby declare that all the above mentoipned information is correct and accurate to the best of my knowledge .

Date :
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