Career Objects :
To be a part of an organization which propagates a Learning environment & growth prospects . Where I bring to board my organizational skills and people management skills & get the desired output .My Attributes :
1) Proven strength in problem solving , coordination and analysis .
2) Has the eagerness and aptitude to learn and adapt good things from the present status .Work Experience :Organization : IBM DAKSH Business process Services Pvt. Ltd. Kolkata .Designation : Operation Lead .Tenure : Since 05th July’06 .Process associated with : Telecom .Achievements in the Organization :
1) Promotion to the Team Lead profile from a CSR profile by dint of my relentless good performance
2) Assigned a job of handling a team of executives in the scope of a Team leader and managing their performance .
3) GEM Award ( Going the Extra Mile ) for the 2nd Quarter,2009 & 01 st Quarter of 2010 .Job Responsibilities :
1) Planning , monitoring & coaching to maximize the customer satisfaction .
2) To be responsible to meet & exceed all agreed SLA’s & perf Sponsored links :
ormance parameter .
3) To provide support to the team by acting as the first line of escalation of customer related issues to accomplish the goal of providing exceptional experience .
4) To embody the spirit of excellence through team building , able leadership , team meetings .
5) Working as a Team SPOC for all non-operational & departmental issues .
6) Evaluate & co-ordinate operational , admin , IT & HR issues for the team .
7) Ability to achieve stretched targets and take dicisions as well as manage complex / deficit employee situation .
8) Effective performance planning for self and for the team through data collection & analysis .Project Handled :
1) Reduction of productivity gap in the Unique Documentation of the LOB .
2) SPOC for Client Updates & Knowledge Application update .
3) Escalation ManagerEducational Qualification :
Passed B.Com from Bongaigaon College under Guwahati University in the year 2004 .Personal Information :Marital Status : SingleLanguage Known : English , Hindi , Bengali and Assamese .Nationality : IndianDeclaration :
I hereby declare that all the above mentoipned information is correct and accurate to the best of my knowledge .Date :Place :
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