Biodata |
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| Name of the Candidate | : | [Private] |
| Name of the Post Applied | : | BPO Team Leader |
| Job related skills / software | : | Planning , Monitoring & Coaching to maximize the customer satisfaction, Evaluate & Co-ordinate Operational, Admin , IT & HR issues for the team |
| Category | : | BPO Call Center, Back Office |
| Sub Category | : | Team Leader / Subject Matter Expert |
| Years of Experience | : | 6 years |
| State | : | West Bengal |
| Gender | : | Male |
| Salary Expected per Month(Rs) | : | Negotiable |
| Highest Qualification attained | : | B.Com. : Bachelor of Commerce |
| Major / Specialization | : | Commerce |
| Email Id | : | [Private] |
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| Are you looking for job now? | : | No |
| Can the recruiter contact you? | : | No |
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Resume Format / CV Sample Template / Example / Model : |
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Career Objects :
To be a part of an organization which propagates a Learning environment & growth prospects . Where I bring to board my organizational skills and people management skills & get the desired output .
My Attributes :
1) Proven strength in problem solving , coordination and analysis .
2) Has the eagerness and aptitude to learn and adapt good things from the present status .
Work Experience :
Organization : IBM DAKSH Business process Services Pvt. Ltd. Kolkata .
Designation : Operation Lead .
Tenure : Since 05th July’06 .
Process associated with : Telecom .
Achievements in the Organization :
1) Promotion to the Team Lead profile from a CSR profile by dint of my relentless good performance
2) Assigned a job of handling a team of executives in the scope of a Team leader and managing their performance .
3) GEM Award ( Going the Extra Mile ) for the 2nd Quarter,2009 & 01 st Quarter of 2010 .
Job Responsibilities :
1) Planning , monitoring & coaching to maximize the customer satisfaction .
2) To be responsible to meet & exceed all agreed SLA’s & performa
nce parameter .
3) To provide support to the team by acting as the first line of escalation of customer related issues to accomplish the goal of providing exceptional experience .
4) To embody the spirit of excellence through team building , able leadership , team meetings .
5) Working as a Team SPOC for all non-operational & departmental issues .
6) Evaluate & co-ordinate operational , admin , IT & HR issues for the team .
7) Ability to achieve stretched targets and take dicisions as well as manage complex / deficit employee situation .
8) Effective performance planning for self and for the team through data collection & analysis .
Project Handled :
1) Reduction of productivity gap in the Unique Documentation of the LOB .
2) SPOC for Client Updates & Knowledge Application update .
3) Escalation Manager
Educational Qualification :
Passed B.Com from Bongaigaon College under Guwahati University in the year 2004 .
Personal Information :
Marital Status : Single
Language Known : English , Hindi , Bengali and Assamese .
Nationality : Indian
Declaration :
I hereby declare that all the above mentoipned information is correct and accurate to the best of my knowledge .
Date :
Place :
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Notes |
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2. Create your online resume here.
3. If candidate allows, recruiters can contact the candidate directly.
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