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Technical Support Executive (Non-Voice) Resume Sample, Experience : 6 years

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Name of the Candidate:[Private]
Name of the Post Applied:Technical Support Executive (Non-Voice)
Job related skills / software:Technical Support specialist
Category:BPO Call Center, Back Office
Sub Category:Technical Support Executive
Years of Experience:6 years
Salary Expected per Month(Rs):40,000 to 50,000
Highest Qualification attained:B.Tech. : Bachelor of Technology
Major / Specialization:Computer science and information technology
Email Id:[Private]
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :


: 9533886695
Email id : rsripelli AT yahoo.com

To acquire maximum acumen in the field of Technology so as to undertake challenging tasks and optimally use knowledge and skills to overcome organizational impediments for reaching the acme of success.

** Currently working as technical support specialist in Diebold Nixdorf India Pvt Ltd, since Sept 2015 to till date
** Deploy the Software in the Automated Teller machines as per the Client's prerequisite
** Troubleshooting issues related with ATM’s using Remote application.
** Maintain 100% accuracy for the Client Satisfaction.
** Conducting sessions for process development
** Providing floor support as per business requirements.

Worked as a Technical Support Executive (Non-voice) in Selectsys India Pvt Ltd, from Sept 2012 to Nov 2014.
** Providing Support to US Customer having USTechSupport Subscription
** Resolving the issue related with Desktop, Laptops and Printers
** Assisting Customers using Remote desktop connection.
** Achieving targets and maintaining good CSAT and Service Level.

Worked as a Technical Support Executive (Non-voice) in Sutherland Global Services, from Jan 2010 to May 2011.
** Troubleshooting the issues related with the Norton products like Norton 360, Norton Internet Security, and Norton Anti-Virus through Chat.
** Educating Customers about compatibility of Norton products with latest version of Operating System and other applications.
** Resolving the issues related with Norton products, according to the error messages.
** Assisting Customers using Remote desktop connection.
** Achieving targets and maintaining good CSAT and Service Level.

Worked as a Technical Support Executive (Non-voice) in BRIGADE CORPORATION PVT Ltd, from September 2008 to April 2009.
** To support the Worldwide Customers as a Technical Support Executive through Email.
** Troubleshooting the issues related with the HP Pavilion and Compaq Presario Desktop PCs.
** Providing Technical support to Customers for Hardware, Software and Network (Internet) issues.
** Escalating Technical and Quality issues related with HP Pavilion and Compaq Presario Desktop PCs to regional support teams.
** Selling products and warranties to the US Customers.

** Bachelor of Technology (CSIT) from Sindhura College of Engineering and Technology, affiliated to JNTU, Hyd in 2008.
** 10 + 2 from MNR Junior college, Hyd in 2001.
** SSC from Chinmaya vidyalaya, Godhavarikhnai in 1999.

** Good knowledge over Computer Hardware.
** Installation of various peripherals.
** Troubleshooting of Operating System.

** Comprehensive problem solving abilities.
** Optimistic and Adaptive to any environment.
** Willingness to learn and grow.
** Team facilitator.

Name  : Rajkumar.

Father’s Name  : Laxmanna. S
D.O.B  : 02 August 1983.
Nationality  : Indian.
Languages Known  : English, Hindi, and Telugu.

I here by declare that the information furnished above is true to the best of knowledge

PLACE : Hyderabad



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