Welcome Guest

BPO Call Center, Back Office >> Customer Care Executive 
Customer Care Associate Resume Sample, Experience : 4 years

Sponsored Links :


    

Biodata

Name of the Candidate:[Private]
Name of the Post Applied:Customer Care Associate
Job related skills / software:Answering customers queries, requests and complaints, Handle escalated calls during managing floor and taking care of service level breaks of agents.
Category:BPO Call Center, Back Office
Sub Category:Customer Care Executive
Years of Experience:4 years
State:Punjab
Gender:Male
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:B.Com. : Bachelor of Commerce
Major / Specialization:Commerce
Email Id:[Private]
 
Are you looking for job now?:No
Can the recruiter contact you?:No
Sponsored Links:

Resume Format / CV Sample Template / Example / Model :

    

OBJECTIVE :
To Contribute in Code of Ethics of the organization, add value to personality by continuously learning from the organization.

WORK EXPERIENCE :
ORGANIZATION  : Tata Business Support Service Limited Mohali, India
Title  : Customer Care Associate (Since Jan 2008 to 14 Jan 2012 )

Functional Responsibilities  :
Answering customers queries, requests and complaints.
Handle escalated calls during managing floor and taking care of service level breaks of agents.
To make service request for customer if customer faces any problem regarding any service given by service provider.
Try to give an FTR (First Time Resolution) to customer for goodwill of an organization.

Functional Expertise  :
To make productivity report of the team on daily bases.
M
Sponsored links :

eet performance targets for key program/business goals.
Documented Monthly performance tracker for all agents.
Drive motivation activities on floor.

EDUCATIONAL QUALIFICATIONS :
Bachelor of Commerce 2005 Gurunank Dev University
Class 12th Com 2000 CBSE Board
Class 10th 1998 CBSE Board

PROFESSIONAL SKILLS :
Analytical, administrative and computer skills.
Proven ability to operate as an effective team member.
Good time management skills.
Having basic compurt knowledge

ATTITUDE AND ATTRIBUTES :
Ambitious, self motivated and hard working.
Positive approach towards problem solving.
Enthusiasm and like to take initiative.
Drive and determination to achieve performance goals.

LANGUAGES KNOWN :
English.
Hindi.
Nepali

HOBBIES :
Playing games
Listing to music.

DATE  :
PLACE :

Notes

1. This is an online resume, managed by the candidate.
2. Create your online resume here.
3. If candidate allows, recruiters can contact the candidate directly.
4. Personal and contact details can be kept private optionally by the candidate.
5. Create a link to this online resume where ever you want in the web.