To Contribute in Code of Ethics of the organization, add value to personality by continuously learning from the organization.WORK EXPERIENCE :ORGANIZATION : Tata Business Support Service Limited Mohali, IndiaTitle : Customer Care Associate (Since Jan 2008 to 14 Jan 2012 )Functional Responsibilities :
Answering customers queries, requests and complaints.
Handle escalated calls during managing floor and taking care of service level breaks of agents.
To make service request for customer if customer faces any problem regarding any service given by service provider.
Try to give an FTR (First Time Resolution) to customer for goodwill of an organization.Functional Expertise :
To make productivity report of the team on daily bases.
M Sponsored links :
eet performance targets for key program/business goals.
Documented Monthly performance tracker for all agents.
Drive motivation activities on floor.EDUCATIONAL QUALIFICATIONS :
Bachelor of Commerce 2005 Gurunank Dev University
Class 12th Com 2000 CBSE Board
Class 10th 1998 CBSE BoardPROFESSIONAL SKILLS :
Analytical, administrative and computer skills.
Proven ability to operate as an effective team member.
Good time management skills.
Having basic compurt knowledgeATTITUDE AND ATTRIBUTES :
Ambitious, self motivated and hard working.
Positive approach towards problem solving.
Enthusiasm and like to take initiative.
Drive and determination to achieve performance goals.LANGUAGES KNOWN :
Listing to music.DATE :PLACE :
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