Career Objective :
Seeking good opportunity to contribute in the growth of organization by implementing my knowledge and experience of customer service and shipping industry.
Strength :
Career oriented with positive attitude and flexible to adapt any atmosphere/Job.
Summary of Academic Progress:
** MBA (SCM) NIBM FIRST CLASS 2015
** B. Sc. NOWROSJEE WADIA COLLEGE HIGHER SECOND CLASS 2010
** H.S.C. S.N.B.P Jr COLLEGE HIGHER SECOND CLASS 2007
** S.S.C I.E.S SCHOOL FIRST CLASS 2005
Total Professional Work Experience :- 8 Years
SHIPCO IT PVT LTD : Currently working as Sr. Customer Service Officer for AISA & EUROPE Documentation Team, Request for Quotation (RFQ) Team from 1st June 2016.
TATA CONSULTANCY SERVICE (TCS) : Worked as Senior Process Associate for ZIM shipping in
Exports Department( Global RFQ's/Exports Booking/ Bill of lading/ shipping Instructions) From 1st April 2015 to 30 May 2016.
MAERSK GLOBAL SERVICES CENTRE INDIA PVT LTD :
Worked as Process Expert since 20th Dec 2011 to 27th March 2015 for Bangladesh, Egypt, Syria, Lebanon, India clusters in export bookings.
INFOSYS BPO LTD :
Worked for 18 months as Process Executive in CISCO Process from 10th May 2010 to 19th Dec 2011.
DOCUMENTATION KNOWLEDGE :
** Analysing Export Documentation, Space Allocation on Vessel, Release Get in-out Containers, Pre- Recon, post-Recon, Invoice generation, Booking confirmation and Original Bill of Lading issue.
** Exports Documents like adding charges to Bill, Booking quotation, Bill of entry, Bill of Lading, Letter of credit.
** Creating Invoice and House Bill Of lading, Escalations and Email handling.
Personal Traits :-
** Hard working and able to work under pressure.
** Good with team management and planning & Interpersonal skills.
** Responsible and ability to do handle multi task with good leadership and legislative skills
** Excellent team player with good co-ordination and communication skills.
** Possess effective leadership skills motivated by entrepreneurial work environment.
** Aptitude to translate good ideas into action and focus at team and individual level using challenge/response technique to reach high levels of creativity and productivity.
** Decision making ability with execution to conclusion capability.
** Capability in leading and guiding individuals towards continuous process improvement.
** Acacquired patience, detail orientation and organizational skills to improve existing processes.
Working Experience & Job Profile :
SHIPCO IT PVT LTD :
** HBL creation and Bookings for AISA & EUROPE Documentation Team.
** Global Rate Data Base (GRDB) rates upload and downloads in system.
** Vessel Schedule report and updates. Handling escalations and updating SOP.
** Regular calls with the Head Quarters offices and escalations / SOP discussion.
** Handling CSRFQ's and GLOBAL RFQ's.
Contacting members for RATES and Consolidation.
** Process improvement and reporting for TAT and Quality. Maintaining daily activity logs.
TATA CONSULTANCY SERVICE (TCS) :(Shipping and Logistics Company)
** Worked for USA Process and completed Shipping Instruction Transition.
** Initiated and worked hard to complete the targets with high accuracy.
** Customer Service & Documentation. Handling Exports Bookings for Germany and US
** Worked in Central Bidding Unit Team and completed Transition for Hong Kong.
** Worked for RFQ/Global Tenders in Central Bidding Team.
** Worked for Shipping Instruction Correction Team (Germany)
MAERSK GLOBAL SERVICES CENTRE INDIA PVT LTD: (Shipping and Logistics Company)
** Focal for Auto Tool (Exports Bookings)
** Handling E-Booking as well as manual Bookings.
Auto Tool :
** Running Auto Tool for confirming new fresh Bookings within SLA and handling emails over Business Address.
** Interacting with customers for their queries and any new update related to shipment.
** Management reporting system. Maintaining and analyzing reports for process improvement.
** Vessel schedule follow up.
** Monitor stock movement and updating of stock information.
** Monitoring loading and unloading of cargo & equipment’s and Perform periodical stock check.
** Providing Booking Confirmation within Time line. Contacting Customers for missing details.
** Handling Key Clients customers and their queries over the BA.
** Booking amendments, confirmation, cancellations.
INFOSYS BPO LTD. :( Wor king Profile )
** I have worked with Infosys BPO Ltd. Pune, for 18 months as a Process Executive in CISCO Process.
** Order Management : We come under manufacturing. We basically deal with Order Management Process. Quote to cash Model (Right from Order to delivery).
** Cross worked with Maintenance and Pending Team.
** Worked Under Pre- Booking Two; sub process “Discounts’”. We deal with the Discount validation process for customer. We directly deal with Customers & sales team through emails.
** Verify the contractual discount applicable for particular Customer.
** Resolving discrepancy with Customer and Sales team directly to rectify the Order.
** Once we pass the Order, it directly moves to manufacturing. Hence we hold the key responsibility for an order to get pass.
Computer Knowledge :
** MS-CIT with Internet Concepts
** Familiar with MS-Word, MS-Power Point, MS-Excel
** Application used : Oracle and ERP, SAP
** Worked on Outlook and Thunderbird applications.
Declaration :
I am confident of my ability to work in a team or Individual in flexible shift. I hereby declare that the information furnished above is true to the best of my knowledge.
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