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BPO Call Center, Back Office >> Process Associate / Executive 
Process Associate Resume Sample, Experience : 4 years

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Name of the Candidate:[Private]
Name of the Post Applied:Process Associate
Job related skills / software:Involved in daily production activity that�s payment of premiums, Annuities and Loans, Transferring funds, Issuing of life policies.
Category:BPO Call Center, Back Office
Sub Category:Process Associate / Executive
Years of Experience:4 years
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:B.Com. : Bachelor of Commerce
Major / Specialization:Commerce
Email Id:[Private]
Are you looking for job now?:No
Can the recruiter contact you?:No
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Resume Format / CV Sample Template / Example / Model :


Profile :
An excellent position to utilize my skills and abilities in a dynamic organization that offers professional growth. A position offering continuous learning in macro and micro level. To enhance my skill set by being a part of competitive work force.

Educational Qualification  :
University Percentage Year
SSLC Karnataka Board 73% 2002
PUC Bangalore University 74% 2004
B.Com Bangalore University 68% 2007

Professional Experience :
Total Experience – 4.4yrs
1) iGATE Global Solutions Sr. Associate / 22nd Sep till date :
Area of Work  :
Handled multifaceted tasks (e.g., Data entry, scanning, Xml Update and Reports) Coordinate with IT support on a daily basis and ensured that issues and work is done. Have been a trusted associate, positive attitude, flexibility and high-quality work.
Provided timely, courteous and knowledgeable response to fellow team mates.
Have learnt preparing Daily reports such as Weekly reports, Capacity utilization report, Billing and BSC Review.
Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
Have given System Enhancement Idea.

2) Tata Consultancy Services Process Associate /6th Aug 2007 to 18th March 2009 :
In Banking and Insurance Domain (US Project)
Area of Work  :
Involved in daily production activity that’s payment of premiums.

Annuities and Loans.
Changing the address of the policy owners if requested,
Was also addressing to the queries of customers/Clients through Email, IM and Phone calls.
Was issuing acknowledgment receipt to the policies which were active.
Was changing the mode of premiums as requested by the policy owners (Annually, SemiAnnually, Quarterly, Pcs and No Billing)
Transferring funds.
Issuing of life policies
Was controlling Quality of every transaction.
Had undertaken cross trainings and achieved 100% versatility.

Computer Skills  :
Windows & MS Office
Tally 7.2 & 9.0 Version

Strengths :
Quick Learner, Self Motive with Good Communication Skill.
Dedicated, hard worker & Sincere in all aspects.
Confident of working effectively as an individual and as a team.

Achievements  :
Pat on The Back award for the month of Jan 2011 for my best performance and quality.
Ranked as ‘OS’ or 'EE' ratings consistently in all the monthly stack ranking and yearly appraisals. Was promoted to Alpha C in the year 2010.
I hereby declare that the details furnished in this resume are correct to the best of my knowledge.

Date :
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