Sachchidanand Dubey
29/700 sonariya block near general hospital Bapunager
Ahmedabad, Gujarat, 380024
Mobile : +91 8866125953
Email : dubey.sachchidanand31 AT gmail.com
Summary :
Having 3 Years & 5 months Experience in Fraud / Risk Management. I have good knowledge of Telecom Domain, Specially Fraud & Risk Management, and Credit Monitoring. Customer Service, etc.
Skills :
** MS Office – Good Command over Excel & Outlook
** Knowledge of Customer Service & Fraud-Risk Management
** Typing Speed : 25 WPM with accuracy.
Employment History :
Vodafone India Ventures Ltd - On payroll of IKYA Human
Ahmedabad, Gujarat
Capital Solutions
April 2018 - Present :
Back Office Associate in FRS
Vodafone India Ltd On payroll of Adecco India
Ahmedabad, Gujarat :
Back Office Associate in FRS
October 2014 - March 2018
Responsibilities :
** Monitoring of International Roaming Customers and Data Usage.
** Monitoring of high Usage Alarms from Fraud Management System (FMS) and detections of Frauds.
** Monitoring payment gateway transactions like multiple credit card payment, payment through IVR etc.
** Monitoring of high usage pertaining to high value services like 3G services, MMS, GPRS etc.
** Monitoring of payment done through Cheque for detecting frauds like multiple cheque bounce in account.
** Monitoring of SIM Exchange done to detect the fraud at earlier stage.
** Tracking of fraudulent IMEI’s for detecting subscription fraud at earlier stage.
** Audit on Negative matches to fraudulent subscriber.
** Doing root cause analysis of all the abnormal usage cases and its escalation to all the concerned authorities for reduce the average fraud value
** To Identify Fraudulent Credit waiver in prepaid & postpaid subscribes account.
Achievements :
** I have achieved R&R award during my service in Vodafone India Ltd for best performance.
** Created Macro for High Jump process to reduce excessive men hours to complete process for an analysis of all 23 Circles.
** And also created an access Macro for daily payment reports output get at single place.
Education :
** GUJARAT University Ahmedabad, Gujarat B.com February 2013
** G.H.S.E.B.
Ahmedabad, Gujarat H.S.C May 2008
** G.S.E.B. Ahmedabad, Gujarat S.S.C May 2006
Strength :
** Self-Motivated and Determined
** Team Player
** Hardworking
** Honesty and Integrity
Personal Details :
Father’s Name : Radheshyam B Dubey
Mother’s Name : Kailashvati R Dubey
Date of Birth : 22th August, 1991
Gender : Male
Nationality : Indian
Language Known : Hindi, English, Gujarati
Nationality : Indian
Place of Birth : Ahmedabad, Gujarat
Leisure Activities : Playing Cricket & Table tennis, Listening to Music
Declaration :
I hereby solemnly affirm that all the details provided above are true to the Best of my knowledge.
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