Job Objective :
Assignments in Operations / Customer Care / Marketing with a high growth oriented organisation.
Executive Summary :
Since 3 year’s cross functional experience in the areas of Operations, Customer Service, Sales Promotion and Channel Management. Proficient in managing day-to-day operations of the back office process to ensure the highest quality of customer services. Excellent negotiation, interpersonal and communication skills, including the ability to communicate complex issues clearly and concisely.
Areas of Expertise :
Operations
Managing overall responsibility of Backend operation, co-ordinate with distributor & channel sales for fulfilment of their quires regarding activation, barring & customer complain.
Preparing MIS reports to provide feedback to top management on business operation viz Sales, activation, barring, complain, retaintion etc.
Managing customer service operations for rendering and achieving quality services; providing first line customer support by answering queries and resolving their issues.
IDBI INTECH LTD.(UNDER IDBI BANK LTD.) :
Operational Executive.
Looking after Documentation, activation, barring & reject of new subscriber (Prepaid)
Preparing Reports and maintaining MIS on daily, weekly or monthly basis as per requirements.
Co-ordinate with interfunctional department to resolve various kinds of Customer query / problem / request.
Co-ordinate with Retailer & Channel Sales to solving quires & problem regarding activation, barring & to minimise documentation reject.
Customer visit for fulfilment of their quires & resolve the complain.
Handling CRM (Customer Relation Module) to resolve customer quarries, complain & request.
Maintaining customer database (Excel).
Excel is the main Backbone of the company.
Maintaining daily & Monthly reports & MIS regarding sales, stock etc.
Education Qualification :
Higher Secondry In 2005.B.Com (burdwan University).
Operating System : Dos
Office Packages :
Ms-office (ms-word, Ms-excel, Internet
Work Experience :
Working In Vodafone Essar South Ltd Company Under Distributer 3 Years As A “managemant Information System”,one Years Experience For Medical Representative In G M Pharamaciticals From 2002 To 2003,and One Year Expriences For Network System In Mumbai(acord Communication Pvt.ltd.) Working In Softage Information Technology Ltd In Nov_2010 To 31st October 2011(under Vodafone Essar South Ltd.),now I Am Working Of Idbi Intech Ltd As Bussiness Devolpment Officer In October 2011 To Till Date(under Idbi Bank.)
Language Known :
English, Hindi, Bengali
Carrier Objective :
To Prove My Self Challenging, Hardworking, And To Establish My Self As A Good Character
Date :
Place :