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BPO Call Center, Back Office >> Customer Care Executive 
Customer Care Associate Resume Sample, Experience : 8 years

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Name of the Candidate:[Private]
Name of the Post Applied:Customer Care Associate
Job related skills / software:Handling all inbound calls, Handling Customer�s Complaint and Enquiries, Followup of Enquiries.
Category:BPO Call Center, Back Office
Sub Category:Customer Care Executive
Years of Experience:8 years
State:Maharashtra
Gender:Female
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:B.Com. : Bachelor of Commerce
Major / Specialization:Commerce
Email Id:[Private]
 
Are you looking for job now?:No
Can the recruiter contact you?:No
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Resume Format / CV Sample Template / Example / Model :

    

OBJECTIVE :
“To contribute to the Organisation’s Growth in terms of profit , taking the company to highest peak and also to grow along with the Company.”

PROFESSIONAL PROFILE :
A Commerce Graduate with 4 years of experience in Team Management, BPO and Retail Banking.

QUANTUMPAGES PVT LTD :
Asst. Manager (Aug 2008Sept 2009)
Job Description :
Handling a Team of Tele Sales Executives, Maintaining Customer’s Accounts, Meeting Clients.
Core Responsibilities :
Maintaining clients account & Meeting the walkin clients
To ensure amount due is paid on time by the clients.
Check to ensure the work processed by the team is complete.
Motivate and appraise the team members to insure their individual and Team performance is of the required standard and meet the present and future needs of Business.
Achievement :
Stood First and was rewarded cash bonus for doing maximum Business.

ICICI LOMBARD HEALTH INSURANCE :
Team Manager (May 2007 –Aug 2008)
Job Description :
Ge
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nerate business from team members.
Core Responsibilities :
Handling client’s queries.
Setting targets for team members.
Motivating the team to achieve targets.
Routine meeting with team members to boost sales.

TATA CONSULTANCY PVT LTD :
Senior Customer Care Associate (Dec 2005APRIL 2007)
Core Responsibilities :
Handling all inbound calls.
Handling Customer’s Complaint
Handling Customer Enquiries
Followup of Enquiries.
Achievements & Recognition :
Rewarded with spot cash prizes on numerous occasion.
Awarded as a star of the month on several occasion.

EDUCATIONAL PROFILE :
Bachelor of Commerce (20052006) from Mumbai University.

COMPUTER SKILLS :
Certification in Advanced Computer basics.

PERSONAL PROFILE :
Marital Status  : Married
Languages Known  : English, Hindi & Marathi
Nationality : Indian

DECLARATION :
I do hereby declare that all the entries made above are true to the best of my knowledge and belief.

PLACE  : Mumbai
DATE  :

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