CURRICULUM VITAENAME : Ram AshishE-mail : ramashishjaiswal.87 AT gmail.comCell Phone : +91-8384012953, +91-8795889857Address : C/o Laxmi Devi Jawahar Nagar pipeline Topiwala Chawl Pakki Wadi Khar(e), Mumbai-58Career Objective :
Pursuing a challenging and rewarding career in an organization, where I can contribute my best through Learning and experience.Professional Qualification :
B.Tech 4 year’s Degree (Computer Science & Engineering) with 63.56% from Raj Kumar Goel Engineering College (Ghaziabad) affiliated to U.P. Technical University Lucknow in (2011).
Cisco Certified Network Associate.Academy Qualification -
B.Tech 4 year’s Degree (Computer Science & Engineering) with 63.56% from Raj Kumar Goel Engineering College (Ghaziabad) affiliated to U.P.Technical University in (2011). 12th with 64.2%from the Buddha Intermediate College Kushinagar in 2004. -
10th with 50.5%from Buddha Intermediate College Kushinagar in 2002.
Diploma in .Net (VB.Net, C#.Net, ASP.Net SQL Server with Web Services, WCF & WPF) in 2010.Technical Preview :
Configuration, installation and Troubleshooting of Switch and Router
Network Management Client Side connectivity Issues.
Addition / Creation / Deletion of User Accounts and Computer Accounts in Windows Server 2003/2008.
Managing and maintaining an Active Directory Infrastructure in Windows Server 2003/2008.
Installation of Wi-Fi Access Points and management of clients with AP Manager.
Configuration, installation and troubleshooting of Network Printer and various types of MFP’s.
Configuration, installation and troubleshooting and assigning access policies on firewalls.
Providing technical assistance remotely through Remote Desktop, VNC, & Team Viewer.
Maintain Inventory of all Hardware and Software Assets providing Information like Location, Configuration, Serial Number, Asset Code, Warranty and AMC Details.
Configuration, installation and troubleshooting of IBM I series.
Configuration, installation and troubleshooting of ARCOS.
Configuration, installation and troubleshooting of MS-Outlook 2003/2007/2010.
Level 2 support for all Desktop related calls, maintaining Microsoft Patches and Antivirus Updating on all the Desktops / Laptops.
Hardware Replacement of Laptop and Desktop.
Asp.net Professional Overview
Over 2 years and 1 month of experience in System administrator, IT Support, Desktop Engineer.
Currently associated with Nelito systems Ltd., Mumbai as (L1)System administrator Core Competencies Systems Administration
Overseeing installation of OS and Application Software, Deployment of Servers, Disk quota management and Distributed File Systems, Network etc and monitoring the same.
Installing, configuring and maintaining Operating Systems, Application Software, and Anti-Viruses & Hardware.
Designing Backup Strategy & ensuring scheduled / unscheduled backups as per the backup plan. Technical / Customer Support
Troubleshooting problems pertaining to Performance Tuning, Network Administration, Application Conflicts and System Bugs & meeting deadlines without compromising quality norms. -
Domain Management, Active Directory, Storage Management and Patch Management.
Addressing queries regarding the Information System / Software & extending onsite support including maintenance of hardware / software.Work Experience Currently working in Nelito systems Ltd (Tata Group of Company) (Project on National Payment Corporation of India) (From 22th Jan 2013 to till date).
IT Engineer in technology team handling Network/Application/IT related issues in the Head Office or in Remote Location.Responsibilities :
Handling maintenance of desktops of Lenovo & HP and laptops of HP-Compaq,Dell with proper security measures as per the client requirements.
Windows XP Professional clients and Windows 7 professional, Network Printer and Wireless networks.
Follow-up Network Connectivity
Monitoring LAN, Audio & video Conferencing
Creating Weekly/Monthly Systems Reports
Managing Antivirus MacAfee, Kaspersky Internet security etc.
Microsoft Outlook Configure, Outlook Express.
Installing Antivirus and Scanning, Update, Installation, Configure TCP/IP, Same time client software, Proxy.
Addition / Creation / Deletion of User Accounts in active Directory
Managing and troubleshooting Antivirus software MacAfee.
Maintaining and Monitoring Terminal Server, Clients and its applications. Sponsored links :
Maintaining, Monitoring and Management of IT resources through Third Party software’s.
Taking care of : Configuration and Troubleshooting of Microsoft Outlook o User Level Training of Employees.
Local Applications for Client Side.
General support of IT Operations.
Answering support calls and emails to the IT Helpdesk.
Diagnosis and escalation of issues to 3rd Line support staff.
End-user support for business applications, computers and technologies.
Desktop, laptop, printer, network support and troubleshooting.
Basic setup and support of networks and network services in Cisco environment.Highlights :
Undertook object maintenance of Active Directory Server.
Successfully provided telephonic support to remote branches and took care of vendor management.Handled :
Installation, Managing & Troubleshooting Local & N/W Printers.
Handled Video and Audio conferencing solutions as per management needs.
Managing the Terminal Services Server and its clients and applications.
Handled troubleshooting of LAN problems in 42U, 24U, 12U Switch racks.
Good in dealing with troubleshooting & fault finding skills.Desktop Inventory Management :
Maintaining and tracking of Hardware Inventory, Software Inventory and Physical Location of IT resources through network tools.
Independently sourced reliable vendors to meet IT requirements, having Techno-Commercial discussions and negotiations in procurements.
Handled allocation of computers and giving basic trainings of applications to newly joined employees.
Updating the daily call report on day-to-day basis.
Assumed responsibilities of supervisory nature in order to ensure round the clock efficiency in facility management and preventing failures from all spheres.
Handling various projects Independently and jointly with team in achieving the corporate IT goals.Customer Support Executive in Bluecom InfoTech Pvt Ltd. (Authorized IBM Service Centre) from 20th Jan 20012 to 21th Jan 2013Client : NKGSB BANK Technology : Windows 2003, Windows 2000, XPRole : Desktop Eng.Employer : Bluecom InfoTech Pvt Ltd.Duration : 20/01/2012 TO 21/1/2013Desktop Engineer in SamInfraTech Pvt Ltd Lucknow. From 14th Jun 20011 To 15th Jan 2012.Extra Activity :
I have published my research paper three times on ‘ANT COLONY OPTIMIZATION’ on National Level in 2009.Personal Detail :Father’s Name :Lalu PrasadDate of Birth : 21 April 1987Gender : MaleMarital Status : SingleNationality : IndianPan Card No : ARXPA5058QPassport Number : J8774267VALID UPTO : 21 JULY 2021Hobbies : Web Surfing, Listening to musicPermanent Address :
VillDumari Churaman Chapara,
PostAhirauli Bazar Kasia
Dist. Kushinagar-274402 (UP)
I hereby declare that the information furnished above is true to the best of my knowledgeDATE :Place : Mumbai
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