RESUME :
Operation & Project Management with over 8+ years of experience in :
** Operation Management
** Partner Management
** Project Management
** Team Management
** Customer Support Management
Resourceful in serving as single point of contact for resolving operational issues and clients’/Partner’s concerns satisfactorily and within SLA Adroit in managing Indirect Project through procurement of WAN link delivery and Hardware. A result –oriented individual with excellent planning skills
CORE COMPETENCIES :
** Managing & monitoring Partner Management & Operations,
** Managing overall operations for executing projects involving scoping,
** Initiating, resource mobilization, execution within cost & time parameters;
** Monitoring / tracking projects with respect to project,
** Demand forecasts, time over-runs to ensure timely execution of projects.
ORGANIZATIONAL EXPERIENCE :
October 17– till date Outworks Solution Pvt Ltd, Designated as Operation Executive
Role :
** Accountable for Partner & customer Relationship Management. Handling SSK, TMS and TDS Pan India operation having 1500 kiosks across 23 circles.
** Daily hardware issue tickets monitoring FLC management pertaining to Assets Monthly tickets analysis and review with partner.
** Co-ordination between Partner team and Central team.
** MIS Reviews and Signoff
August 16– September 17 Databit Technologies Pvt Ltd, Project Manager
Role :
** Achieving agreed SLAs Accountable for Partner & customer Relationship Management.
** Tracking, monitoring and reporting for Lease Line new commissioning, disruption and troubleshooting.
** Conducting web based interactive product demonstrations for customer with help of Product Team.
** Ensuring that the control functions are accurately completed with the agreed clients SLA’s
** Timely submission of project update reports to Customer.
** Responsible for resolving payment issues with partner.
** Responsible for recruiting, training and performance measurement of employees.
** Mentoring to team for improvement in performances Handling purchasing processes as well as budgeting and cost-management.
** Responsible for Operations planning, Supply Chain analytics,
** Forecasting and Order Fulfillment Strategy
October 14– August 16 VDA Info solutions Pvt.Ltd, Customer Support Role :
** Workin
g as a Part of Cognizant Infrastructure Team for the End User Customer Support.
** Contracts renewal & finalizing SLA’s/service agreements.
** Negotiation with Partner & distributor for Price, discount,
** Lead time & delivery schedule.
** Responsible for resolving payment issues with Partner.
** Involved in Partner Selection, negotiation and awarding purchase order according to order/project requirement
** Providing procedure support and problem resolution to customer.
** Generation of reports, identifying problem and Strategic plan for various internal accounts.
December’07 – Nov 13 Bharti Airtel Services Ltd, Executive–Service Delivery :
** Operations & Partner Management
** PAN India support to Bank of Maharashtra with 550+ branches
** Responsible for Operations planning, Supply Chain analytics,
** Forecasting and Order
** Fulfillment Strategy
** Biweekly meeting with partner and updating
** Network Operations & link delivery issues.
** Taking Proactive actions by future planning to mitigate the risk.
** Developed and lead the Deal Implementation and Contract Implementation
** Review process to improve the Contract execution process for both internal team and external customers.
** Led meetings among customer, technical development,
** Operations and BSG departments in planning and forecasting.
** Managed day to day overall operations including procurement,
** Demand generation, planning and order fulfillment to minimize costs and deliver products on time.
** Assessing the customer feedbacks, evaluation areas of improvements
** Providing critical feedback to the associates on improvement and achievement of higher customer satisfaction matrices.
** Co-Ordination with partner on material dispatch, timelines,
** Execution and logistics to successfully save company on monthly administrative costs.
** Reporting to Management through MIS for project report and closer update Functions.
** Maintaining inventory of Assets, tools and equipment’s.
EDUCATION :
PGDBM in Operation & Supply Chain Management from SIMR, Pune B.Com, Pune University.
PERSONAL DETAILS :
Date of Birth : 05th Jul 1980
Languages Known : English, Hindi and Marathi
Marital Status : Married
Fathers Name : Laxman B More
Residence Address : Sry No.58/4/1/3/1,Rajlaxmi Building, Flat No.104 behind, Shaturanjay Mandir, Kondhawa BK, Pune- 411048
DATE :
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