KESHINA PUROHIT
Email : keshina14 AT yahoo.co.in
Seeking Senior Managerial Assignments in HRM/ Compliance with a reputed organization.
PROFESSIONAL SYNOPSIS :
** A multifaceted professional with rich cross-functional pioneering career, spanning over 14 years of experience in HRM, General Management, Operations and Training & Development.
** Hands-on experience in Talent Acquisition, Talent Engagement, Talent Development and Talent Management including HR Operations, Performance Management, Training & Development.
** Accomplished and dedicated professional with strong cross-industry background and expertise in Recruitment, Counselling, imparting Training to meet today’s business challenges of attaining revenue goals, controlling expenses, satisfying customers, and attracting/retaining talent while achieving business and profitability objectives.
** Senior Banking professional with rich experience in the areas of Process Management, Operations, CRM, AML & KYC, Statutory Compliances in the Banking.
** Involved in Full Life Cycle End-to-End Recruitment process; Sourcing, Screening, Qualifying, conducting Technical Interviews, Salary negotiations and Closing.
** Executive Program in Human Resource Management from Indian Institute of Management, Calcutta.
** Worked with Axis Bank Limited as Senior Manager (Operations and Compliance, Zonal Office) and Operations head at Swasthya Vihar branch , New Delhi.
** Responsible for drafting and reviewing licensing applications, compliance reports, legal agreements, miscellaneous branch requests and ensuring compliance with the regulatory guidelines.
** Conducting due diligence process in order to ensure perfect documentation as per all the applicable rules and regulations.
** To monitor compliance through external audits, self – audits, review of records and registers and ensuring compliance with Anti Money Laundering (AML), KYC Rules and Participate in the fraud and investigation process as required from time to time.
** To ensure that customer complaints are properly resolved and concluded/closed.
** Preparation of various operations related returns for designated Clusters--(Rajasthan, Haryana, Delhi and NCR, Uttarakhand and Jammu and Kashmir) such as MIS, DSB, Cash retention limit, Customer Committee, STR 8 & 9, Expense review, Cash retention limit, EOD.
** Processing of Leave & LFC applications of the Branch Heads for the given cluster.
CORE COMPETENCIES :
Client Relationship Management :
** Managing customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms in addition to complaints management.
** Interfacing with clients for understanding their requirements & suggesting the most viable solutions / products and cultivating relations with them for customer retention & securing repeat business.
** Developing relationships with the customers in target markets for business development.
Process Management :
** Ensuring quality of business logged in, implementing necessary checks and balances, regular checks on whether the process is working.
** Follow up and ensure process compliance and adherence at the branch.
Operations Management :
** Administering the entire banking operations entailing Preparation of various operations related returns for Haryana, Rajasthan and Delhi Cluster such as STR 8&9, Expense review under the discretionary powers of the Branch Heads etc. to ensure optimal service and efficiency levels.
** Preparing, processing and closure of structured visit reports to the branches within the cluster on monthly basis.
** Submission of the control returns pertaining to capital and revenue expense incurred under the delegated powers of the VP (Operations) on monthly basis.
KYC & AML Norms :
** Providing guidance to business areas on AML risks and management of the same; giving support / advice on the application and applicability of AML compliance requirement.
** Evaluating banking processes & procedures to locate & alleviate possible bottlenecks/ frauds.
** Monitoring, capturing, maintaining and analyzing the strict adherence of KYC Norms for the accounts opened at the branches.
Statutory Compliances :
** Managing the preparation & submission of returns & reports to RBI in line with statutory norms.
** Coordinating with Statutory / Internal Auditors & ensuring that accounts are in order.
** Ensuring adherence to corporate and regulatory compliances
ORGANIZATIONAL EXPERIENCE :
Sr. Manager HR Generalist, GCMS (Global Consultancy Management Services) from December 2012 till date
** Involved in Full Life Cycle End-to-End Recruitment process; Sourcing, Screening, Qualifying, conducting Technical Interviews, Salary negotiations and Closing.
** Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs. Understanding manpower requirements of clients and helping them planning & fulfilling the same.
** Strengthened relationships with functional departments, making HR a strategic partner in process development, staffing, and employee relations.
** Sourcing channel utilization : Extracting the new resumes posted on the various job portals like: Monster.com, Naukri.com, Linkedin.com, Careerbuilder.com.
** Manage entire recruitment lifecycle : Conducting Initial screening of Resumes with consistent set of qualifications, Evaluates applicants by discussing job requirements, conducting preliminary interview and discuss applicant qualifications with recruitment managers; Interact with candidates and brief them about the Employer, roles and responsibilities, compensation and benefits, challenges and rewards etc. scheduling interviews, scheduling the potential candidates to respective department heads for further rounds of interview.
** Developing, managing and monitoring the performance of multi-skilled work force and ensuring smooth implementation of HR policies for manpower planning, induction as per acquisition plans of the organization.
** Follow up on acceptance of offer letter from the candidate with the work force administration team for generation of new offer terms and conditions for the selected candidate. Follow up with Hiring Manager to ensure the candidate reporting on the expected date of joining and close the requisition on confirmation.
Training & Development :
** Conceptualizing & developing training & development initiatives for improved productivity, building capability and quality enhancement of recruiters.
** Identifying training needs across levels through mapping of skills required for particular positions and analysis of the existing level of competencies.
** Training needs analysis for behavioral Training (Through Performance Appraisal & Director’s recommendation) & develop the training calendar and individual development plan for the year and ensure implementation of the same.
** Organizing and conducting Management & Supervisory Development Program, Induction and soft skill training & preparing the Training MIS.
** Organizing trainings for improved productivity & quality enhancement; partnering closely with the reputed institutes for conducting the programs; working on assessment centers, in-house faculty development.
Achievements :
** Streamlined the manpower recruitment process by tying up with new manpower consultants for the staff level requirement.
** Manage and lead the recruitment lifecycle and efficiently deliver the human capital mandate across levels, averaging about 50 a month, with a team of six recruiters.
** Successfully arranged walk-in interviews (200 applicant) for opportunity in middle level management.
** Devised a comprehensive succession planning and leadership development program.
** Significantly reduced the cost by 15% by effective procurement of material & equipment through reliable vendor base.
** Coached executive management team on planning and communications skills to increase productivity levels.
AXIS BANK LIMITED as a Senior Manager from January 2007-Nov 2012 :
** Monitoring the operations, compliance, KYC and AML norms of branches of Rajasthan, Haryana, Uttarakhand, Jammu and Kashmir and Delhi -NCR Cluster.
** Building and maintaining healthy relations with RBI, Banking Ombudsman for fast resolutions of complaints
** To discuss audit reports with Branch Managers, seek clarifications and ensure that agreed recommendations are implemented.
** Approvals for procuring/write off of various fixed assets for branches.
** Preparation of various operations related returns for Haryana, Rajasthan and Delhi Cluster (STR8, 9, Expense review, Cash retention limit (daily follow up).
** Submission of the control returns pertaining to capital and revenue expense incurred under the delegated powers of the VP (OPS) on monthly basis.
** Preparing, processing & putting up the status of structured visit reports including closure on monthly basis.
** Handling/responding to operational issues & obtaining various approvals for the branches like revision in rates, change in the services providers, Monthly complaints and CTR.
** Full responsibility of operations of Swasthya Vihar branch as Operations head.
Achievements :
** All branches in cluster have received AA rating in operational risk and efficiency.
** Set up Regional Office Compliance at Jaipur Region.
** No penalty imposed during 2008-2009 & 2009-2010 by RBI on bank for non-compliance KYC, Customer Complaints.
The average TAT for closure of complaints has been reduced to 12 days against the stipulated 15 days.
** All AML alerts have been addressed within the stipulated time.
** Successfully opened more than 15 branches in the cluster.
** Conducted Compliance & Operations training sessions for the staff deputed at Regional Office.
** Managed all the operations and Branch Banking Transactions of Swasthya.Vihar branch without any RBI complaints from any customer.
ICICI Bank Ltd as an Officer from April 2004-Dec 2006 :
** Administered the entire banking operations entailing Deposit Mobilization, Cash Transactions, Transfers, and Account Opening etc. to ensure optimal service and efficiency levels.
** Coordinated with Statutory / Internal Auditors & ensuring that accounts are in order.
** Establishing performance-oriented systems/ procedures for execution of banking operations.
** Managing customer centric banking operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms.
** Understanding the customer's requirements & suggesting the most viable solution and cultivating relations with them for customer retention & securing repeat business.
** Preparing monthly/yearly returns/reports statutory & internal relating to operations, credit etc. and overseeing error-free operations by checking processing entries and vouchers on a daily basis
Commenced career with Management Development Academy, Jaipur as an Assistant Director- Training from March 2003 to March 2004 :
** Designed Training Modules and Developed Training Methods for the big corporate like BHEL, GAIL, NTPC etc.
** Ascertaining the specific training needs of employees and accordingly arranging training programs for improving learning curve.
** Evaluating effectiveness of training & development programs and utilizing relevant evaluation data to revise or recommend changes in instructional objectives and methods.
** Present information, using a variety of instructional techniques and formats such as role -playing, simulation, team exercises, group discussions, videos and lectures etc.
Achievements :
** Significantly contributed in setting up processes and systems at the Regional Office at Jaipur for operational activities.
** Negotiated at prices and other terms and conditions with various vendors.
** Received appreciation letters from customers for the services rendered.
** Won contests for highest pitching of Life Insurance.
ACADEMIA :
** Executive Program In Indian Institute of Management 2011
** Human Resource Management Kolkatta
** M.B.A. University of Rajasthan 2003
** Diploma in CMC 2001
** Computer Languages (A Level)
** Bachelor of Arts University of Rajasthan 2001
PERSONAL DETAILS :
Date of Birth : 01 April 1980
Marital Status : Married
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