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BPO Call Center, Back Office >> BPO / Back Office / Call Center Executive 
Back Office Executive Resume Sample, Experience : 4 years

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Name of the Candidate:Kshama Moundekar
Name of the Post Applied:Back Office Executive
Job related skills / software:Daily banking & maintaining records, Processing new policy applications, Adherence to internal & external Customer Service Standards.
Category:BPO Call Center, Back Office
Sub Category:BPO / Back Office / Call Center Executive
Years of Experience:4 years
Salary Expected per Month(Rs):20,000 to 25,000
Highest Qualification attained:M.B.A. / MBA : Master of Business Administration
Major / Specialization:Finance
Email Id:Kshamamoundekar.km AT gmail.com
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :


Curriculum Vitae  :
Ms. Kshama Moundekar
Email : kshamamoundekar.km AT gmail.com
Mob : 7843074869/9822971667

Objective :
My objective is to use my skills to the maximum to be a part of an organization where I can work in a team that constantly strives to excel & realize the overall strategies of the organization, developing new competencies while contributing to the organization, I work for a proactive growth in my career & I am willing to relocate for prospective career growth.

Work Experience :
Currently working as Operation Executive with Edelweiss Tokio Life Insurance co., Nagpur.
Since January 2014 till date.

Job Responsibilities :
** Daily banking & maintaining records
** Processing new policy applications
** Adherence to internal & external Customer Service Standards.
** Handling customer queries & resolving the same within the TAT.
** Primary underwriting of new business before login

** Scrutiny of Agent Contracting documents by maintaining the Discrepancy % & TAT.
** Follow-up with sales team for any kind of sales requirement
** Follow-up with Underwriting team regarding policy issuance
** Conducting training towards sales team for proper documentation, AML & process changes
** Customer calling for policy renewal & retention
** Maintaining various MIS on daily basis
** Cheque dishonor management
** Handling Administration & Banking of Instruments.
** Maintaining daily collection reports
** Keeping track record of audit propose documents on daily basis
** Business Leakages
** Handling Business Leakage Project
** Making the MIS on regular basis for leakages.
** Recover the Maximum cases which was leakage from the branch
** Helping to Improve the Branch Business.
** Customer retention
** Business Deliverables
** Go Actionable TAT
** Overall Applied to Paid % (Count)
** Business Leakage (AFYP)
** Pass to Coding 95th percentile in 15 days
** Contracting Discrepancy.

Date  :
Place  :


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