Biodata |
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| Name of the Candidate | : | Kshama Moundekar |
| Name of the Post Applied | : | Back Office Executive |
| Job related skills / software | : | Daily banking & maintaining records, Processing new policy applications, Adherence to internal & external Customer Service Standards. |
| Category | : | BPO Call Center, Back Office |
| Sub Category | : | BPO / Back Office / Call Center Executive |
| Years of Experience | : | 4 years |
| State | : | Maharashtra |
| Gender | : | Female |
| Salary Expected per Month(Rs) | : | 20,000 to 25,000 |
| Highest Qualification attained | : | M.B.A. / MBA : Master of Business Administration |
| Major / Specialization | : | Finance |
| Email Id | : | Kshamamoundekar.km AT gmail.com |
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| Are you looking for job now? | : | Yes |
| Can the recruiter contact you? | : | Yes |
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Curriculum Vitae :
Ms. Kshama Moundekar
Email : kshamamoundekar.km AT gmail.com
Mob : 7843074869/9822971667
Objective :
My objective is to use my skills to the maximum to be a part of an organization where I can work in a team that constantly strives to excel & realize the overall strategies of the organization, developing new competencies while contributing to the organization, I work for a proactive growth in my career & I am willing to relocate for prospective career growth.
Work Experience :
Currently working as Operation Executive with Edelweiss Tokio Life Insurance co., Nagpur.
Since January 2014 till date.
Job Responsibilities :
** Daily banking & maintaining records
** Processing new policy applications
** Adherence to internal & external Customer Service Standards.
** Handling customer queries & resolving the same within the TAT.
** Primary underwriting of new business before login
** Scrutiny of Agent Contracting documents by maintaining the Discrepancy % & TAT.
** Follow-up with sales team for any kind of sales requirement
** Follow-up with Underwriting team regarding policy issuance
** Conducting training towards sales team for proper documentation, AML & process changes
** Customer calling for policy renewal & retention
** Maintaining various MIS on daily basis
** Cheque dishonor management
** Handling Administration & Banking of Instruments.
** Maintaining daily collection reports
** Keeping track record of audit propose documents on daily basis
** Business Leakages
** Handling Business Leakage Project
** Making the MIS on regular basis for leakages.
** Recover the Maximum cases which was leakage from the branch
** Helping to Improve the Branch Business.
** Customer retention
** Business Deliverables
** Go Actionable TAT
** Overall Applied to Paid % (Count)
** Business Leakage (AFYP)
** Pass to Coding 95th percentile in 15 days
** Contracting Discrepancy.
Date :
Place :
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