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BPO Call Center, Back Office >> Customer Care Executive 
Customer Care Executive Resume Sample, Experience : 1 years

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Name of the Candidate:[Private]
Name of the Post Applied:Customer Care Executive
Job related skills / software:Calls To Schedule Deliveries Of Member Packages, Answer All Member Queries On The Same Day, Return Kit Calling
Category:BPO Call Center, Back Office
Sub Category:Customer Care Executive
Years of Experience:1 years
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:M.C.A. / MCA : Master of Computer Application
Major / Specialization:Computer Application
Email Id:[Private]
Are you looking for job now?:No
Can the recruiter contact you?:No
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Resume Format / CV Sample Template / Example / Model :


I wish to be gainfully employed with an organization to take the result of the organization to the Cloud Nine by using my entire Attitude, Knowledge, Skills & Experience and look forward in order to my Career Growth.

Worked on an Academic project for University, Capital Gain head, which was built in C++, my role was handling database and some technical queries. This project involves calculation of tax under capital gains head for salaried group
Worked on a semi project for University Purpose, Extended Electronic Signature Policies, This paper include signature policy collects the rules to create and validate electronic signatures under laws.

Schooling :
Passed X from CBSE Board in 2005, II Division.
Passed XII from CBSE Board in 2007, II Division.
Diploma Holder in Computer Applications, having good working command over various Computer Packages.

Professional :
Passed B. Sc (Hons.) form Delhi University, II Division.
MCA from Punjab Technical University

Technical Skills :
Hardware  : Intel Based Server & Desktop.
Operating System  : MSDOS, Windows 95, 98, NT, XP, Linux.
Other Skills  : C, C++, JAVA, Prolog, Unix, SQL Server, HTML
Strong Analysis, Design, Development, Implementation and Testing skills.

Over 18 months of Experience Working as Customer Care Executive in TLC Work for Hilton Premium Club (A Group of Five Star Hotels)

Customer Services Coordinators Responsibilities :
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To make the following calls on an ongoing basis to build relationship with Members to ensure overall satisfaction and a higher renewal rate. Generate new Leads for Memberships on each call.
a. Calls to schedule deliveries of Member Packages
b. Answer all Member queries on the same day.
c. Maintain Member history for all issues till these are closed.
d. Post dining feedback within two days of the member’s visit.
e. Return Kit Calling
f. Complimentary Room Night Calling to push complimentary rooms in off season.
2. Update Member Feedback in the software.
3. To manage Incoming Calls on the Member Help Desk and track all call backs, follow ups for timely closure of the issues.
4. Generate relevant reports and MIS General
a. Ensure End of Day check list like Reservations sent for the day, Bookings for the weekend etc.
b. Ensuring Member Packages are being sent in an accurate and timely manner
c. Ensuring all Member feedback is recorded and studied for trends and discussed with the Program Manager on a daily basis.
d. Repetitive and very harsh feedback must be escalated to the Client / Company in a timely manner for a prompt corrective response.
e. Escalating any issue in the Program which does not adhere to Company Policy immediately to the Executive Manager and CEO if required.
f. Ensuring Grooming and hotel use as per the Company’s HR Policy
g. Maintaining confidentially of all data / information gathered during work



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