Senior Secondary from M.KHigh School, Mumbai 1997
Higher Secondary from Narsee Monjee College of commerce & Economics, Mumbai 1999.
Bachelors Degree from Narsee Monjee College of Commerce &Economics,Mumbai University 2002Experience :February 2008March 2009 :
DHL Express India PvtLtd
Customer Support Agent (Customs Clearance Department)
Achieving the targets, assisting customers by providing the best solution in terms of customs clearance of shipments and good customer experience by offering them options.
Responsible for analyzing the shipment data and required to collect appropriate clearance paperwork for smooth customs clearance .
Being actively involved in all discussions related to timely delivery of the shipments imported.
Communicating progress towards the weekly deliverables to the project team on daily basis.
Well versed with DHL systems such as ACA, STM, SIS, CIA, GDI, PC DOC.
Determining the shipment value in accordance to the valuation guidelines , provided by the government authorities, taking into consideration the concessions, exemptions, preferential duties, foreign trade agreement policies , wherever applicable.January 2005 –August 2006 :
Skyline Air Logistics Ltd
(DHL Express India PvtLtd Customs Clearance Department)
Data Administrator Agent
Preparation of the bill of entry (Import Document statutory for clearance of shipment f Sponsored links :
or Home Consumption or Bonded clearance by Indian customs)
Coordinating and monitoring Delivery orders to be forwarded to the Customs Brokers of Skyline Air logistics Ltdfor smooth clearance of the shipmentJanuary 2005 –August 2006 :
DHL Express India Pvt Ltd (Uday & Co.Outsource)
I handled STM (Shipment Tracing Module)traces on daily bases and maintained the required target .I was responsible for the smooth functioning of the SLA (Service Level Agreement)
Respond to the tracing request from the network.
Interface with local country customer service on service problems and enquiries.
Assisted the customs clearance team with coordinating clearance of inbound shipments by liaising with customer for paperwork, shipment status, etc to facilitate clearance of shipment by communicating and coordinatng with the customers/DHL entities Govtagencies, to obtain necessary shipment information and documents for clearance department and successfully clear the shipment through regulatory agencies.Training :
Training sessions for communications skills & customs clearance (DHL Express)
Microsoft soft tools : MS word, MS Power Point.Strengths :
Initiative ( willingness to learn & explore)
Self – motivated
Good at bringing things in on deadline
Analytical skillsInterest :
Listening to music & dance , watching national geographic channel.
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