Summary :
** Knowledge Of MICROSOFT WINDOWS and CRS.
** 09 year and 7 months experience in reservation and ticketing.
** Experience in the service industry has taught me how to meet and exceed each customer’s expectations with service that sells.
** Handling customers on phone and face to face with flair of hospitality and professionally.
Personal Strengths :
** Excellent team player, Trust worthy, Responsible, Punctual and Hardworking.
** Self motivated, confident and good understanding of new emerging technologies
** Quick learning and grasping abilities and ability to perform under pressure
** Extremely open to new ideas and suggestions.
** Positive attitude and ability to interact with client managerial staff at all level.
Technical Expertise :
** Certified Level I Document Production in 2011
** Overview of Basic and Advanced Networking in 2011
Education :
** DIPLOMA (Diploma in IATA/UFTAA FOUNDATION AND EBT COURSE) CHAVARA School of Airline and Management,Cochin(IATA TRAINING AND DEVELOPMENT INSTITUTE ,MONTREAL) 2009 Completed
** Degree (BA English Vocational.) MahatmaGandhi University Kottayam, Kerala, India. 2009 Completed
** PLUS TWO (Commerce group) Board Of Higher Secondary Examination 2004 - 2006 63%
** SSLC Board of Public Exams Kerala 2004 58%
Experience Details :
Creative Tours & Travels Counter Staff : 02 Dec 2013- Till On Date
** Travel House Angamaly
** Counter Staff 18 Sep2012-30 Nov 2013
** ITL Tours and Travels Pvt Ltd , Angamaly branch
** Counter staff.
03Mar2011 – 16Sep 2012
Job responsibilities :
** Make Bookings In CRS(Galileo)
** Visa Processing And Documentation
** Assisting Tour Clients On Holiday Packages
** Makeing Sales Report
Uae Exchange And Financial Ltd , Ernakulam branch :
Ticketing and Reservation trainee .
Job responsibilities :
Airline Ticketing & Reservation, Visa Processing & Documentation, Assisting Tour Clients On Holiday Packages
Personal Profile :
Date of Birth : 15/01/1989
Religion : Hindu, Ezhava
Nationality : Indian
Marital Status : Married
Father’s Name : CM Padmamabhan
Languages Known : English, Hindi, Malayalam, Tamil
Declaration :
I hereby declare that the information here furnished is true to the best of my knowledge and belief.
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