Name : Arun Kumar Gupta
DOB : 3rd July 1977
Address for correspondence :
Residence : 13 / 357, First Floor - Vasundhra Ghaziabad-201012
E-add : arungupta610 AT Gmail.com
Phone : 09911167300
Having 11 + years ofexperience in Telecom / Freight forwarding Industries in Import (Air & Sea) Pricing, operation and customer service
Academic Qualification :
** M.B.A.From Sikkim Manipal University in 2008-2010
** M.E. Com.(Master of Electronic Commerce) 2000-2002 Bundelkhand University, Jhansi
** B.C.A. (Bachelor of Computer Application) 1997-2000 G.I.C.T. College Gwalior (M.P.) M.C.R.P.U. Bhopal
Key Skills :
Managerial : Key Learner.
Ability to work in team and coordinate well with the team member
Work Experience :
Presently working with ABF Freight International Pvt Ltd as a Manager Operation Imports
Brief Responsibilities :
** Meeting with customers along with sales person at the time of new business on board. Understand the requirements & queries of the customers and accordingly accomplishment.
** Co-ordination with shipper for pre & Post shipment documents
** Follow up with CHA for custom documentation filling.
** Keeping update to customers for their shipment status and ensure for timely updates.
** Closely follow up for transshipment sailing through leg updating.
** Check with CONCOR Site for rail Out Movement.
** Vendor payments management and vendor services evaluation.
** Sending pre-alert documents to customer.
** Prepare LOG sheet and DSR for Import shipment tracking.
** Rates negotiation with Shipping Line and Vendors.
** Payment follows up with the customers.
** Sea Import and Air Import Operations (planning & execution of shipment)
** Coordination with overseas agents & consignees for the execution of shipments
Previous Job Profile :
** Arshiya International Ltd as a Deputy manager Operation and Customer service for Import’s by Nov – 2010 to August -2013.
** Rates negotiation with Shipping Line and overseas Partners for Air and Sea
** Sea Import and Air Import Operations (planning & execution of shipment)
** Coordination with overseas agents & consignees for the execution of shipments
** Handling customer’s queries
Tata Tele Services (Singhal Agency) as a Sales and Operation Manager in East DelhiByFeb – 09 to nov-2010.
Job Profile :
** Managingbusiness operations of pre paid (both mobility & wireless Internet Device) independently as Business Operations Manager for Tata Teleservices Ltd. -East Delhi.
** Primaryand secondary target rollout and ensuring achievement.
SalesForce Management :
** Recruitment & selection of sales personnel, setting targets for the Field force, managing & motivating team of executives for achieving higher productivity level.
** Creating product awareness, knowledge flow in the market - support the implementation of strategic and tactical business plan to increase market share & profitability
** Devising & Implementing the incentive schemes for the team and promotional schemes for the trade as well as providing support during market promotions.
** Scanning of competitor's schemes and activities.
MIS :
** Ensure timely sales reporting to the management & sales forecasting at regular intervals - daily/weekly/monthly for any accommodation/introduction of new schemes to push up sales.
** Handling dealers networks & FOS/ Retail Sales Points (RSP's), generate channel sale & retail sales through FOS/ RSP's, develop old & appoint new dealers, RSP's in every untapped market to boost the sales as well as covering width & depth
** Management of recharge of prepaid services scattered across 1600 active retailers.
Responsiblities :
** Follow the given monthly target of sales & collection as well as decide the month wise target of the Sale Executives And collection boys.
** Maintaining the daily Sales & Collection report.
** Facing the problems of the customer and solve their problem on line or by the help of backend.
** Always keep on touching with the back office and with the senior officer by mailing or by the phone calls to short the chronic problems of corporate and individual customer.
** Always keep on eyes open for the competitors and on the market.
** Planning for the sales and collection is the second major priority of my profile that I have to plan for the road show, corporate visit as well as direct marketing for individuals it includes after sales service too.
** Verification of the customer, termination of the services, surrender of the product are the third major priorities of the profile.
** Submitting the daily collection of customer's billing to CMS and maintaining the files of all relevant work of outlet.
Subhiksha Trading Services Ltd:
As a Retail Outlets Manager Telecom Noida By Oct- 07 To Jan - 09.
Job Profile :
Stock integrity :
** Checking all stock in & stock out documents received or sent to warehouse or other outlets.
** Verifying all local purchase's bill, amount, and quantity at outlet level.
** Checking the daily stock level register of all business with original documents of stk in, stk out, sale report and local purchase.
** Verifying all GRN with original local purchase bills.
** Doing the physical audit of telecom.
Process Integrity :
** Verifying cash books, DSLR, Cash collection, all types of bill comes in outlets.
** Checking all the commercial activities are happening at outlets regularly.
Assets integrity :
** Compare the assets stock with assets register.
** Checking that assets are moving from the outlets with an proper document & proper entry at security counter.
Reporting :
** Daily sent an operational Audit Report to BDM & Commercial Head after Compiling all report Related with Stock Integrity, Cash Integrity, Process Integrity And Assets Integrity.
** Two year exp(August-05 to August 07) in Channel partner of Tata Tele Services (IT B L Telecom) as a Senior Corporate Executive in Delhi.
Job Profile :
** Responsible for creating business plans & executes them along with the team after discussion with the management team.
** Market research, Sales budget determination, Monthly sales review & Sales analysis.
** Liaising and building relationships with a range of stakeholders, e.g.
Customers, suppliers, colleagues.
** Maintaining and building contacts with the media by which easier approach to customers.
** Including planning, advertising; promotion; public / media relations; product development; distribution; sponsorship; and research
** The focus is only on selling a product / services or raising awareness of an issue that affects the customers.
** One & ½ year (January-04 to July-05) in AVM Informatics as a Manager Techno Commercial, New Delhi.
Personal Information :
** Date of Birth: 3rd July 1977
** Nationality :Indian
** Marital Status: Married
** Pan Number : AJIPG03694
** Language Known :Hindi, English
** Email Id :arungupta610 AT Gmail.com
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