Welcome Guest

BPO Call Center, Back Office >> BPO / Back Office / Call Center Executive 
Process Associate Resume Sample, Experience : 12 years

Sponsored Links :



Name of the Candidate:[Private]
Name of the Post Applied:Process Associate
Job related skills / software:Escalated Calls Resolutions Given On Time To New People, Strategizing And Motivating Team Members To Achieve Team Targets, Conducted Compliance Sessions For Outbound Collections.
Category:BPO Call Center, Back Office
Sub Category:BPO / Back Office / Call Center Executive
Years of Experience:12 years
State:West Bengal
Gender:Not Specified
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:B.A. / BA : Bachelor of Arts
Major / Specialization:Humanities
Email Id:[Private]
Are you looking for job now?:No
Can the recruiter contact you?:No
Sponsored Links:

Resume Format / CV Sample Template / Example / Model :


To set and attain career goal through hard work and determination.

Centre Manager :Frankfinn Institute of Air HostessTraining 27th Aug 2007 – 15th March 2008

Is responsible for the overall administration and smooth functioning of the centre.
Has to be a good administrator, communicator, problem solver and team motivator.
Has to co-ordinate with vendors, property owners and other people concerned cost efficiently for the requirements of the centre at different times.
Has to conduct staff induction
Has to make the MIS and CH Reports and send it to the Head/Corporate office every month at the specified time.
To check the punctuality of the staff and to implement the same adopt the ‘Lead by Example’ policy.
To check on the students and the smooth running of the classes.
Has to coordinate with the parents of the students in case there are any issues.
Has to handle the grievances and issues of the staff.
Has to be aware of the formats and KRAs of all the staff members in the centre.
Has to analyse the performance of the centre through the reports and proactive in working towards making it a profit generating centre.
Has to monitor and delegate the marketing work by coordinating with the marketing team.
Has to be alert and observant at all times.

Senior Executive  : HCL Aug,05-march,06
Joined as a senoir cc for a UK process (British telecom). Was promoted as a floor trainer for the same. Worked in Hcl for 8mnths after which had taken a maternity leave. Was in the payroll of Hcl till december and then resigned for personal reasons.
Had taken training sessions with the freshers
Monitored calls, time to time.
had taken one o one for betterment of the candidates.
Sent daily reports to the team leader for the freshers who hit the floor.

Senior Executive  : Global Vantedge Aug,02 – Aug,04
Job Profile :
Was working as a senior executive and handling third party collections portfolio. Working as an SMS with the new batch for better performance.
Proceeses like Black Hawk, AT&T,and presently working with Discover card.
Attended trainings like FDCPA, Collections, Voice & Accent, Compliance, and Web & System training.
Mentored new hires and helped them come up the learning curve,shared best practices and ensured that the whole team /portfolio is benefited.
Ensure quality reporting and work with operations to build a highly effective measurement and reward systems based on empirical data.
Understanding onjob training needs and assist in scheduling and time management.
Periodically interact with middle and senior management.
Embody the spirit of excellence through team building, and sound man-management skill..
Develop strong inter-personal relationships with the team to cohesively bond them together with the company and integrate them with the vision and core values.
Topped the portfolio of collections and also been rewarded six sigma in collections and rewarded for it.

Process Associate : GE CAPITAL – Gurgaon Feb,01 – Aug,02
Job Profile :
Worked as Process Associate and worked with the Outbound Collections in the early as well as late stage portfolios.
Done training sessions with the new associates and mentored new associates to help them work better in a new environment.
Sponsored links :

Also done sessions with the teams on effective communication skills,process knowledge,soft skills,and system familiarity.
Escalated calls resolutions given on time to new people.
Strategizing and motivating team members to achieve team targets.
Conducted Compliance sessions for OUTBOUND COLLECTIONS.

Compliance Training.
Collections skills training.

Worked with CITICORP MARUTI FINANCE (CALCUTTA),Front Office handling Car finance and EMIschemes.
Worked as a trainee for bonds, and fund in ICICI (Calcutta).

Bachelors in Humanities :Passed from Calcutta University with 2nd Division..
West Bengal Board of Higher Secondary Education :Passed with 2nd Divison.
West Bengal Board of Secondary Education : Passed with 1st Division.

An active member of ROTARACT CLUB OF CALCUTTA, for 3 ½ Yrs.
Learning,FUNDAMENTAL,MS-dos,win-98/nt,Programming Techniques,Database Concepts,Foxpro.
Have been an active member in leadership training servive in Carmel convent.
Other interests painting and semi-classical music.



1. This is an online resume, managed by the candidate.
2. Create your online resume here.
3. If candidate allows, recruiters can contact the candidate directly.
4. Personal and contact details can be kept private optionally by the candidate.
5. Create a link to this online resume where ever you want in the web.