Talented and accomplished Senior Executive / Corporate Officer with extensive background directing corporate operations and technology groups.
Proven ability to implement effective policies and procedures, enhance productivity, and increase efficiency. Consistent record of growing revenues while reducing operating costs. Expertise in budget management, negotiations, forecasting, marketing, sales, and customer service. Recognized for ability to increase customer retention rates. Excellent analytical and quantitative abilities. Adept at penetrating new markets and establishing successful business programs / companies. Outstanding presentation, leadership, and communication skills .Professional Background :
Creative customer care professional with significant experience in public relations communications.
Results-driven achiever and effective leader with exceptional interpersonal skills.
Highly flexible and adaptable performer; adapt at multi-tasking and thriving in a fast-paced environment while coordinating numerous time-sensitive projects.
Consistently met or exceeded all goals for monthly, special event, and annually.
Exceptionally motivated self-starter and creative problem-solver who works hard and loves a challenge.
Selected to establish and direct troubleshooting for tv & telephone for Virgin media as ISP.Educational Background :
Bachelor of Comuter Science
Minor :French (70%)
Pursuing M.B.A (Operations from Symbiosis pune.Highlights of Professional Skills and Accomplishments :Customer Care Experience :
Communicated with English-speaking customers of United Kingdom.
Attained Certified training in Organizational Development for Team Bonding and Personality Development.
Promoted programs to generate membership and participation like R N R Double Bonanza within the team.
Projected Customer Experience and maintained records for the same for the team.
Conducted research analysis for the reason for the D-Sat.
Interacted with consumers while handling purchases, complaints, and special requests .Organizational Experience :
Coordinated decorations, food/beverage, and entertainment for formal events with 25guests.
Organized fundraising dinners for charitable causes on a limited budget.
Organized the Team parties from the Team fund every month .Leadership Experience :
Selected as the spoc for increasing the unity readership and process updates of the team .
Elected as the Leader for driving the Best customer Experience Services.
Assisted the NHT Bathces on the floor as Floor support.Activities and Honors :
Earned Scholarship for academic achievement and extracurricular involvement .
Won Customer Recommendation in Hall of Fame for excellent customer service by a Uk customer( Mr Derek Greenwood) .
Achieved Award for scoring Distinctions in all subjects in Class X.
Nps & CSAT champ throughout the year.
Win Team RNR For maintaining 0% callwork throughout the month.
Win FLOOR RNR for giving target hours as 215 hours twice.
Given 100% attendance for almost twice in 2 years span .Professional History :
Worked as C.C.E. Sponsored links :
in Tata Indicom Broadband FL June07 till Sept 07 .
Currently Working in IBM Daksh as Sr.C.C.E for Uk Based Client (Virgin Media) FL sept'07 till date.Date :Place :
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