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BPO Call Center, Back Office >> Customer Care Executive 
Customer Care Executive Resume Sample, Experience : 7 years

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Name of the Candidate:[Private]
Name of the Post Applied:Customer Care Executive
Job related skills / software:Receiving invoices via email and assigning them to all individuals of the team, Taking incoming escalated calls in order to queries related the payment of invoices or invoices from Vendor.
Category:BPO Call Center, Back Office
Sub Category:Customer Care Executive
Years of Experience:7 years
State:Andhra Pradesh
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:B.Sc. / BSC : Bachelor of Science
Major / Specialization:Maths, Physics & Computer Science
Email Id:[Private]
Are you looking for job now?:No
Can the recruiter contact you?:No
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Resume Format / CV Sample Template / Example / Model :


Objective  :
To pursue a career in an essential organization holding a responsible position which would enhance my skills to work in a competitive environment and carve a winning edge for the organization

Academic Profile  :
B.sc 2001-2005
MIST degree college , Andhra University
Intermediate (M.P.C.) 1998-2000
Sri Krishna Jr College, Visakhapatnam (Andhra University) Matriculation 1997-1998 N.C.E.R.T (J.N.V. Peddapuram)
Subjects  : Hindi, English, Social, Science and Math’s

Accomplishments  :
Secured second class in graduation.
Secured First class in intermediate
Passed tenth class with first division

Skill Set  :
Leadership Quality
Good communication skills
Target and deadline conscious
Enthusiastic and fast learner
Team player

Work Experience  :
Worked as a C.C.E in Global Vantedge (First Party collection, process - Robin); Jan 2005- June 2007. Exl Service.com (I) Pvt. Ltd. (Noida)
Position/Title  : Sr. Customer care Executive (process –A/C Payable, Customer Service); July 2007- Aug 2008)
Job Responsibility  :
Handling a team of 12-16 members and motivating them to increase the survey percentage.
Receiving invoices via email and assigning them to all individuals of the team
Clearing Invoices of different media (Outdoor, Newspaper, Magazine, and Interactive) with help of particular applications.
Taking incoming escalated calls in order to queries related the payment of invoices or invoices from Vendor.
Also making Outgoing calls to Vendor or Planners and confirm data’s about the particular invoice for clearing them.
Meetings on a daily basis regarding any new query and job responsibilities of the team
Always giving feedback to my team members, preparing their Rosters and also taking care of their reporting and log out time.

Reporting Manager along with the team report and also Individual performance and Surveys report.

Zones Corporate Sols. Pvt. Ltd. :
Position/Title  : Software Order Tracking Specialist (Process – Inside Sales, Software licensing); Sept 2008 to till date
Responsibility  :
Dealing with US Customers for Software licenses (Microsoft, Adobe, Symantec, MacAfee…etc) and making a complete deal and given an excellent business to the Company.
Vendor management role, generating leads, Handling Customer queries through phone, emails & chat, Placing Purchase Order and making sure it gets processed by the vendor, maintaing SLA’s handling escalations part to improve the Customer Satisfactions.
Taking care of the Invoice part related to the vendor payment and also playing a key role for negotiation of any quote for the Customers and also handling vendor escalations part.
Giving Order Status to the Customers and the Sales rep; achieved Five Star Service award several times for providing an excellent customer service.
Preparing weekly report and reporting to General Manager and Director of Purchasing.

Computers Knowledge  :
Operating systems  : MS – DOS, WINDOWS, Excel, C and C++
Packages  : ORACLE, MS- OFFICE

Personal Data  :
Nationality  : Indian
Marital Status  : Single
Languages known  : English, Hindi, Telugu

Hobbies :
Listening to music
Playing Cricket
Working on computer

Reference :
If required :

Declaration :
I hereby declare that the details specified above are true to the best of my knowledge and belief.

Place :
Date :


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