Senior level assignments in Strategic Planning/ Vendor Management / Operations Management / Process Management / Quality ManagementCareer Summary :
An astute, resultsoriented leader with proven success of 7 years overall experience in Agency/Vendor Management, Operations, Process Management, Quality Management and People Management in travel .Well versed in managing and motivating teams for running successful operations & extensive experience of developing procedures, service standards & operational policies for business excellence. Effective communicator with exceptional presentation skills & establishing relationships.Professional Experience :
Presently working with International Travel HousePeriod – August 2010 :
Making reservations both domestic and international .
Handling Emails and making air reservations for corporate clients .
Visa arrangements and travel insurance for clients .
Presently handling an implant located at Gurgoan , handling both domestic and international ticketing .
Complete access on a GDS.Amadeus India Pvt Ltd. :Period – April 2006 – August 2010 :
Making and amending reservations for travel agents online.
Handling calls for inbound process.
Handling calls on fares,ticketing and hotels.
Handling technical calls as well,helping travel agents if some problem occurs in our software or hardware.
Handled calls in Rail bookings IRCTC .
Updating travel agents on our new products, on calls and also try to solve the call with right solut Sponsored links :
ion online.My Value Travel.com :Period – March 2005 – Apr 2006 :
Creating reservations for direct clients as well as travel agents,for air bookings.
Handling team of 45 executives for making reservations for direct clients international packages.
Correct and timely feedback to clients and other travel agents.
Directlly getting in touch with airlines and hotels,for foreign clients.Air Mauritius :Period – September 2004 – Feburary 2005 :
Creating and amending reservations for direct clients and travel agents at AirMauritius .
Handling PTA and Ticketing.
Keeping updates on fares and flights details .Delhi Tourism :Period – Feburary 2004 – Aug 2004 :
Worked as an executive at domestic and international counter handling reservations and issuing tickets only for government Employees.
Handling and issuing foreign currency to foreign clients and government staff.
Making both domestic and international reservations and issuing tickets on Amadeus .Professional qualification :
Training from Amadeus in functional, ticketing as well as Technical.
Certificate course from Galileo.
Certificate course in ticketing from IITTM.Academic :
Delhi University Bachelor of Arts 2004
CBSE Senior Secondary School Examination 2001
CBSE Higher Secondary School Examination 1999
Aptech Institute Basic Certificate Computer Course 2001Interests : Traveling, cooking, Interacting with People.Date :Place :
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