RESUME :
Mohammed Ali
Email :alimd1005 AT gmail.com
Phone : 9642868662
CAREER OBJECTIVE :
Looking for the best opportunity where I can exhibit my quality and skills in obtaining a challenging environment.
PROFESSIONAL EXPERIENCE :
Joined first source solutions limited in as CSA (customer services associate) and then promoted as RTQM (Real Time queue management).
Currently Working for Back Office Executive in Vodafone South Limited since 14Months.
EDUCATIONAL QUALIFICATION :
** Pursing B.com from Gitams University.
** Intermediate from Board of intermediate during 2008-2010.
** SSC from Board of Secondary Education during 2007-2008.
WORK EXPERIENCE :
Joined first source solutions limited in as CSA (customer services associate) and then promoted as RTQM (Real Time queue management)
Job profile :
Provisioning Associate/Executive :
** Handled the calls of both prepaid & post-paid customers of Vodafone process
** Supported the floor by handling escalations and mentoring the newly hired associates
RTA :
** In the role of RTA I have done RTQM (real time queue management)
** tracking attendance of associates
** Floor management such as rotating breaks, Controlling ACHT and meetings SL’s
** Analyzes business requirements and queries by interacting with relevant stakeholders.
** 100% Bulk Churn without deviation.
** Demo credits without deviation.
** Bulk COS Migration as per RPM.
** Bulk push SMS as per corporate guide lines and Circle guidelines.
** Bulk Alco Attachment and Validity Extension.
** Segment Uploading and Deletion.
** Handling the customer queries.
** Reverting the escalation mails.
** Closing Complaints, Requests and Enquiries tags created by front line Executives
** Postpaid daily dash board and reports based on tags creation and tags closed.
** Postpaid Monthly PPTs for monthly Reviews.
** Handling AP&T Postpaid Customer complaints and request (Feedback, billing issues, IR pack related, plan activations
Skill Set :
Applications : MS Office Windows : Windows 10, Windows7 and Windows XP
Key Skills : Time Management, Coordination committed and hard working
Skills :
** Good Experience on VLOOKUP, Pivot Tables, and Data validation, Formulas, Sorting and Filter.
** Working Experience in MS-Excel at Data analysis, Creating Formulas, Pivot Tables etc.
** Ensure deliverables (Daily, Weekly, Monthly and YTD MIS Reports & Dashboards) are prepared to satisfy the project requirements schedule.
** Handling multiple reports, working with formulae, pivot tables, and various other excel sheet components for accurate data.
** Working Experience in MS-Access to map huge data.
PERSONAL DETAILS :
Name : Md.
Ali
Father’s Name : Md. Ibrahim
Date of Birth : 08-Jan-1993
Gender : Male
Nationality : Indian
Marital Status : Single
Religion : Muslim
Language known : English, Hindi & Telugu
Hobbies : Watching T.V, Listening music
Address for Communication : Lotus landmark, Vijayawada-520003
DECLARATION :
I hereby declare that the information furnished above is true to the best of my knowledge.
DATE :
PLACE :